Red McCombs Hyundai - Service Center

Car was towed to dealership on monday. I waited till wednesday to send a text to see if they had time to look at it. After several hours and no response, I called. Another employee picked I waited till wednesday to send a text to see if they had time to look at it. After several hours and no response, I called. Another employee picked up and told me my rep was on the phone. She stated she would give him the message and he would call me right back, it was a little after 12 noon. After I still hadn't recieved a call back the next day I called again. Employee stated my service rep had just run over to the shop and they would put me on hold and try to catch him. Employee never came back to the phone, so I hung up. I called back 6 times that day before I finally got my service advisor on the phone. He stated the engine was blown and they had finally got Hyundai to approve the replacement, free of charge. H had found out that morning. You think that would have been good news and he would have called me, but no. Meanwhile I had been getting rides to and from work for 4 days with no updates or contact. I asked the rep about a rental car since this was a recall with the Hyundai engines and was replaced free of charge. He stated it was the customers responsibility to aquire a rental car and the dealership had nothing to do with it. I told him okay, and hung up. After 5 mins on the Hyundai forums I found out that was a lie and because of the recall Hyundai was required to provide a rental until I got my car back. I called him back and informed him of this. He stated that was true but that the dealer no longer got involved because Hyundai doesnt pay their bills with the rental company. He stated I would have to deal directly with Hyundai. I stated that was fine, could I please have thier number. He gave it to me and I hung up deciding I would never use this dealership again. I called Hyundai and after dealing with an amazing employee named Rob everything was squared away and he set up the rental. When my car was finished I had a family member drive me to the dealership. He commented on how filthy the car was inside and out. I had just washed it the day before the engine blew. Car was covered in dirt and the driver side floorboard as covered in dirt and debris. This is my second Hyundai with Red Mccombs and it will be my last. They will never get my business again for any reason. If you call service and get a rep named Gustavo, ask for someone else. More

Lili did a standout job in advising me about vehicle's needs. If she didn't have an answer to a question, she would find the correct one. needs. If she didn't have an answer to a question, she would find the correct one. More

This is my 5th time coming here for service. The employees have always been very nice, helpful and professional. The employees have always been very nice, helpful and professional. More

Gustavo was wonderful in troubleshooting everything for me. Service was speedy and I love the new service center! me. Service was speedy and I love the new service center! More

Had my windows tinted at the Service Center on Thursday Oct 17th. It was relatively quick and the remodeled waiting area was comfortable. Definitely appreciate the free Wifi to keep the kiddo occupied. Oct 17th. It was relatively quick and the remodeled waiting area was comfortable. Definitely appreciate the free Wifi to keep the kiddo occupied. More

Great customer service and turnaround on the repairs. I really like the online system to add or remove services. I really like the online system to add or remove services. More

The repair shop manager, Robert was very helpful in getting the parts and repairs done in a timely manner. I will make referrals to the Dealership because of the excellent service. getting the parts and repairs done in a timely manner. I will make referrals to the Dealership because of the excellent service. More

Took my vehicle in for a recall. Had to make a sacrifice to drop it off and have someone pick it up since I was out of town on business trip. I got a call from the service advisor Had to make a sacrifice to drop it off and have someone pick it up since I was out of town on business trip. I got a call from the service advisor informing me that they had to order the part for the recall. I was flabbergasted that they didn't have the part in on an ACTIVE RECALL. What a waste of my time. I had to schedule another appointment for this to get taken care of several weeks later after I returned from business trip. I'm very disappointment. More

I was told my recall would be about 30 minutes but it was a little over 2 hours. a little over 2 hours. More

Great service and fast turn around time. They found problems that I forgot to ask them about and fixed it the next day. They found problems that I forgot to ask them about and fixed it the next day. More