Red McCombs Hyundai - Service Center

Always great service and super clean. Love that I don’t waste too long and it’s super easy. Love that I don’t waste too long and it’s super easy. More

Paul works on getting our vehicles in and out in a timely manner! It's been great working with him for our fleet vehicles manner! It's been great working with him for our fleet vehicles More

Victor did a great job - from check in to return of the vehicle after services. My vehicle had a few extra things that needed to be done that I was not anticipating, and he was patient in explaining to me vehicle after services. My vehicle had a few extra things that needed to be done that I was not anticipating, and he was patient in explaining to me what it all meant. Also gave me his sincere opinion as to what I should fix now, and what could wait a little longer. Very happy with his professionalism and customer service. More

The service advisors have been excellent in providing me with timely updates and keeping me informed of any recommendations as needed. with timely updates and keeping me informed of any recommendations as needed. More

Brought my vehicle in for an oil change at about 8:15. Victor was there and promptly met me. The service was great, and fast. Victor kept me appraised of my vehicle status and when it was ready. Com Victor was there and promptly met me. The service was great, and fast. Victor kept me appraised of my vehicle status and when it was ready. Compliments to Victor, and the the entire team. I also me and talked to Lee, a sales rep. Good information, and no high pressure sales pitch.. Thanks :-) Also, very happy to see you now have brochures on the new automobiles.. More

Service was great and the waiting didn’t feel that long. I really like the service they do I really like the service they do More

Victor is the definition of Excellent customer experience. Victor valued and recognized, my needs and were met in a timely and efficient manner. Victor communicated throughout the repair process. experience. Victor valued and recognized, my needs and were met in a timely and efficient manner. Victor communicated throughout the repair process. More

The service was very good. The little girl who checked me out needed to get off of her phone & recognize the customer standing in front of her. That’s why she has a job. Not to The little girl who checked me out needed to get off of her phone & recognize the customer standing in front of her. That’s why she has a job. Not to be on her cell phone & ignore me. Very unprofessional. More

Prompt to my vehicle service needs and exceptional service with reasonable upgrades on status on repairs. service with reasonable upgrades on status on repairs. More

Car was towed to dealership on monday. I waited till wednesday to send a text to see if they had time to look at it. After several hours and no response, I called. Another employee picked I waited till wednesday to send a text to see if they had time to look at it. After several hours and no response, I called. Another employee picked up and told me my rep was on the phone. She stated she would give him the message and he would call me right back, it was a little after 12 noon. After I still hadn't recieved a call back the next day I called again. Employee stated my service rep had just run over to the shop and they would put me on hold and try to catch him. Employee never came back to the phone, so I hung up. I called back 6 times that day before I finally got my service advisor on the phone. He stated the engine was blown and they had finally got Hyundai to approve the replacement, free of charge. H had found out that morning. You think that would have been good news and he would have called me, but no. Meanwhile I had been getting rides to and from work for 4 days with no updates or contact. I asked the rep about a rental car since this was a recall with the Hyundai engines and was replaced free of charge. He stated it was the customers responsibility to aquire a rental car and the dealership had nothing to do with it. I told him okay, and hung up. After 5 mins on the Hyundai forums I found out that was a lie and because of the recall Hyundai was required to provide a rental until I got my car back. I called him back and informed him of this. He stated that was true but that the dealer no longer got involved because Hyundai doesnt pay their bills with the rental company. He stated I would have to deal directly with Hyundai. I stated that was fine, could I please have thier number. He gave it to me and I hung up deciding I would never use this dealership again. I called Hyundai and after dealing with an amazing employee named Rob everything was squared away and he set up the rental. When my car was finished I had a family member drive me to the dealership. He commented on how filthy the car was inside and out. I had just washed it the day before the engine blew. Car was covered in dirt and the driver side floorboard as covered in dirt and debris. This is my second Hyundai with Red Mccombs and it will be my last. They will never get my business again for any reason. If you call service and get a rep named Gustavo, ask for someone else. More