Red McCombs Hyundai - Service Center

I'm still having the same issue. This will be the 3rd time in less then 6 months This will be the 3rd time in less then 6 months More

Paul was an exceptional service representative. He was very thorough and personable, making the entire experience a positive one. He was very thorough and personable, making the entire experience a positive one. More

They fixed the issue and helped clear up information about my car warranty which helped cover the maintenance. about my car warranty which helped cover the maintenance. More

Very good experience. Slight problems with car after bought but got taken care of quickly and no charge to us. Slight problems with car after bought but got taken care of quickly and no charge to us. More

While the repair took longer than I expected, The results were very good and I was pleased with the overall price and experience. were very good and I was pleased with the overall price and experience. More

Took 8 hours to tell me my battery was bad , could have check that issue first. Final cost $175.00. Not a good experience!! check that issue first. Final cost $175.00. Not a good experience!! More

The guy Guevtvo did very great helping me get my car fixed and the manager Rico offered me a deal as well! fixed and the manager Rico offered me a deal as well! More

Inconsistent service communication and lack of loaner vehicles made the overall experience not the best. Although the team worked to address my service needs, there is room and opportunity to be more fre vehicles made the overall experience not the best. Although the team worked to address my service needs, there is room and opportunity to be more frequent with updates, especially when parts and recall items may be involved. It would also be good to give clear and concise information about scope of work, timelines, etc. and if those things shift or change, communicate this to the customer, promptly. More

My vehicle warranty is almost up. I went to a local mechanic for a multipoint inspection to see if anything was wrong with the vehicle. The local mechanic found grease on my cv axel a I went to a local mechanic for a multipoint inspection to see if anything was wrong with the vehicle. The local mechanic found grease on my cv axel and that it would need repair. I made and appointment and took it to red Mccombs Hyundai. Gustavo at check in was asking about my issues and then I showed him the paper from the mechanic. He said, “this means nothing to me, we will do our own inspection.” I was like ok, but look into this because there is probable cause. I also said there was something wrong with the latch in the backseat. He also noticed I was due for an oil change. I asked the price and then declined saying I would go somewhere else. He then proceeded to tell me that oil changes not done at Hyundai would be considered outside influence and void the warranty. I asked where this was in my paperwork or manual stating that I agreed to those terms and conditions. He told me to google it. Either way, I declined the oil change. When he called telling me my car was ready, he said nothing was wrong with the cv axel or the latch. I was like with the cv axel can you put that in writing on the paperwork so that Hyundai is holding the liability. Since I had paperwork from a previous mechanic saying something was wrong. He refused. He also said nothing was wrong with the latch. I picked up the car and drove it IMMEDIATELY to Principle Hyundai in Boerne. They were able to diagnose that there was grease on my cv axel and the boot needed to be tightened. They also said the backseat latch wasn’t working properly and needed to be lubricated. So thanks Gustavo and Red Mccombs Hyundai for not fixing my WARRANTABLE issues with my vehicle and terrible customer service. I would not recommend this dealership to anyone. More

Exceptional customer service. Very polite and Mr. Martinez kept checking on me & giving me updates Very polite and Mr. Martinez kept checking on me & giving me updates More