Red McCombs Hyundai Northwest - Service Center

Professional, the service is great, people are very friendly, welcoming. The environment is great and clean place friendly, welcoming. The environment is great and clean place More

I believe the service staff are mechanically oriented. They have a good mechanics background but lack customer service skills. When they or a fellow employee makes a mistake, they should apologize to th They have a good mechanics background but lack customer service skills. When they or a fellow employee makes a mistake, they should apologize to the customer and attempt to make it right. I appeared for and appointment and was told to have a seat in the waiting area. Over an hour later, I received a text indicating I had missed my appointment and need to call the dealership and make another appointment. I when the service desk and explained my situation. Eddie who I initially contacted was at lunch. He made a mistake leaving me in the waiting room. He is human and made an honest mistake. The mechanics on duty in the service area told me they would take my suv back for service, but they were really backed up. I told them I did not want to wait for another 1 1/2 hours. Again, I was told they were really backed up. I came back 2 days later and after complaining about not answering an email on the subject and received no response and on apology, my suv was service expeditiously. After the mistake was made, I would give the service department and F for the way may situation was handled. More

The tech recommended a filter change and I was not aware of this until afterwards when I left the dealership. Please let customers know before they leave if additional service is needed. Sending me an email of this until afterwards when I left the dealership. Please let customers know before they leave if additional service is needed. Sending me an email instead of walking into the next room to ask me in person is not good. Please do better. Thank you. More

Best dealership hands down. Very clean, welcoming and professional. Best customer service ever from a dealership. Gilbert Peña III was exceptionally nice. Very clean, welcoming and professional. Best customer service ever from a dealership. Gilbert Peña III was exceptionally nice. More

Staff very friendly, considering, acknowledged and clean store.. willing to listen to your need and concerns store.. willing to listen to your need and concerns More

The staff is so courteous and helpful. Beverages & snacks are complimentary and good. The waiting area is nice and clean and the whole experience was great. Beverages & snacks are complimentary and good. The waiting area is nice and clean and the whole experience was great. More

Scheduled appointment time was adjusted by the Hyundai service team at my request with no problems. Professional service staff, quick turnaround time, modern waiting area with refreshments, excellent expe service team at my request with no problems. Professional service staff, quick turnaround time, modern waiting area with refreshments, excellent experience. More

Was not issued a rental due to not high enough priority, communication was extremely poor, waited 5 days for a vehicle, was told I would be picked up by shuttle at 11 AM and had to wait until 6 PM to be pi communication was extremely poor, waited 5 days for a vehicle, was told I would be picked up by shuttle at 11 AM and had to wait until 6 PM to be picked up by shuttle, on top of all that the technician broke a piece of my car that was not replaced. More

Service was really good. Always keeping update about my car and being helpful. Thanks for the great service. Always keeping update about my car and being helpful. Thanks for the great service. More

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