Red McCombs Hyundai Northwest - Service Center

Everyone was very friendly and helpful. I didn’t have any issues dropping off or picking up my car. I didn’t have any issues dropping off or picking up my car. More

I'm supposed to get free maintenance. However, I can only bring it every 7,500 miles. Since I don't drive far, I had to wait an additional 2 months for the maintenance. At which point, However, I can only bring it every 7,500 miles. Since I don't drive far, I had to wait an additional 2 months for the maintenance. At which point, they told me that the free maintenance has elapsed. Apparently, it's only 3 years. Then, there's the 3-hour wait for an oil change and a tire rotation. After 2 hours, I asked the service advisor for an update. He was excited telling me that he just pulled it up to the service tech. So, I had to spend $136 for an oil change and tire rotation that took 3 hours. Not satisfied. More

Service center has always been good. Since the new facility is finished it is very good. Since the new facility is finished it is very good. More

I was dealing with the service department, which did not go well. After a manager was involved it got better, but it should have to escalate to that. go well. After a manager was involved it got better, but it should have to escalate to that. More

Having an appointment and still having to wait 3 hours for an oil change, tire rotation, and alignment is ridiculous. for an oil change, tire rotation, and alignment is ridiculous. More

we have bought 3 vehicles from here. great Service is always good. nice facility now. great Service is always good. nice facility now. More

Really like the New facility. Brought my Palisade in for its first time service and our service advisor Joe G was great! Brought my Palisade in for its first time service and our service advisor Joe G was great! More

Need more signs directing customers to the service entrance. Are you kidding me, minimum words. entrance. Are you kidding me, minimum words. More

I was scheduled to drop my car off at 2 PM on Saturday. Two hours before I was to make my appointment my service advisor called and said that my recall would take longer than the amount of time that the sh Two hours before I was to make my appointment my service advisor called and said that my recall would take longer than the amount of time that the shop was open. He also let me know that there was no loaner available for me since they had to keep the car until Monday. That already started off the service with low expectations. On Monday when I was supposed to pick up my car, I did not get an update until about 2:30 PM. I had called the shop two other times that day to get an update. When I got to the shop after being called and I was able to pick up my car they said that the car was not ready. I waited an extra half an hour to pick up my car and then was told that there were two dashes in my tires. The TPS light was not dropped my car off, but it was on when I picked it up. I will not do business with red McCombs Hyundai Northwest again More

I had a scheduled appt for an oil change. & still took 2.5 hours by the time they were finished. & still took 2.5 hours by the time they were finished. More