Red McCombs Hyundai Northwest - Service Center

Eddie was amazing as always. Made sure to take care of my husband and squeeze my daughter’s car in for service on the same day. Made sure to take care of my husband and squeeze my daughter’s car in for service on the same day. More

Till the point of buying car, everyone is so much responsive but once Car is bought people will ignore and won't pay any attention. I wish we had not bought car from this dealership. responsive but once Car is bought people will ignore and won't pay any attention. I wish we had not bought car from this dealership. More

Bentley was the person who helped me and he was so awesome. He talked me through everything that was needed for my car with so much patience haha. He even talked on the phone with my husband to explai awesome. He talked me through everything that was needed for my car with so much patience haha. He even talked on the phone with my husband to explain what I was trying to but was not successful at. The mechanics were great too, they seemed to really go out of their way to try to fix my alignment without having to order another part. I really appreciated everyone’s help!!!! More

Oil change, tire rotation, alignment, and vehicle inspection took over four hours. And I had a service appointment. Even worse was that I told the service concierge that my wife told me she had a lig inspection took over four hours. And I had a service appointment. Even worse was that I told the service concierge that my wife told me she had a light that was out. Was told after service that they found no lights that didn't work. The left rear brake is still inop. Should have caught it during multi-point inspection AND/OR state vehicle inspection. On top of that, did not receive military discount even after I showed it to him at check-in. I have three Hyundai vehicles currently serviced at this location and a fourth previously. This was the first time with this concierge. Always had positive interactions with Eddie and Rueben. The cashier has always been professional and polite. Whenever there were issues, we worked them out. This concierge sends other people to the waiting room to deal with the customers. When things are running slow the concierge should meet with customer to provide explanation/update. Just my humble opinion. I said I would recommend this service center. That's because of prior good service, but not if something like this happens again. And I don't know who Alyssa in the Sales Department is, and why I have to rate her to submit my review. Because she has nothing to do with this and I don't want her to get in trouble, I'll give her five stars. More

Always had a great experience with this dealership. Joe in Service assisted me and was extremely helpful, professional and a joy to interact with. Joe in Service assisted me and was extremely helpful, professional and a joy to interact with. More

The Service Department is very friendly and knowledgeable. Mr. Soliz keeps me updated and well informed about the type of service my car is receiving and how long it should take. On top of that knowledgeable. Mr. Soliz keeps me updated and well informed about the type of service my car is receiving and how long it should take. On top of that Mr. Soliz has a great attitude and personality. More

Excellent service, friendly staff, and a very comfortable waiting area. I was met by an associate from the service area who quickly checked me in. He advised me of the maintenance to be performed, kept me waiting area. I was met by an associate from the service area who quickly checked me in. He advised me of the maintenance to be performed, kept me apprised of the status of my vehicle, and ushered me out when my vehicle service was complete. Highly recommended. More

Great customer service. This was the first time I came to this dealership for planned car service and will definitely come back. This was the first time I came to this dealership for planned car service and will definitely come back. More

Victor was awesome on getting my warranty for my vehicle. Overall, very happy. Highly recommend him. Overall, very happy. Highly recommend him. More

Initially told me it would take two weeks to look at my vehicle, even after I explained the issue was related to the work that was just done on the vehicle recall. I dropped off the vehicle, had to get a r vehicle, even after I explained the issue was related to the work that was just done on the vehicle recall. I dropped off the vehicle, had to get a rental because there is no loaners and 2 hours after I dropped it off they said they got the chance to look at it and there were bolts that were missing from the recall work. My car was burning oil…. So I wasted money on a rental that all could have been avoided through quality of work. More