Red McCombs Hyundai Northwest - Service Center

Service for SCC being out , after waiting 3 hrs just to have the tech discover it was just a unplugged wheel hub but I had to make the Service Rep tell me what was wrong. It was just sign this and this aga have the tech discover it was just a unplugged wheel hub but I had to make the Service Rep tell me what was wrong. It was just sign this and this again having basically bully this xxxxxxx to tell me what was wrong . To add the tech left my driver side car matt dirty with grease again why dealerships fail to use the paper protectors ? This is why Hyundai has customers disgusted with the brand for lack of customer service after the sell! More

Red Mc Combs Hyundai Northwest service department. I have been in multiple dealerships and this dealership has the best service department! I was very pleased with Mr. Patrick Stevens the service manager, wh been in multiple dealerships and this dealership has the best service department! I was very pleased with Mr. Patrick Stevens the service manager, who made our experience with their dealership a great one. He was very helpful in taking care of our needs with his friendly, efficient, detailed, and fast service. The ease of whole service was exceptional along with his staff. Thank you, Mr. Stevens, for providing an outstanding service for customers! More

Horrible Service Experience Service ruined our custom wrapped calipers and scratched our custom painted rim in the process of servicing the car, which was in pristine condition w Service ruined our custom wrapped calipers and scratched our custom painted rim in the process of servicing the car, which was in pristine condition when brought in. Not bad enough, the Service rep and then service manager, Patrick argued non-stop with us speaking in a manner that was close to threatening tone. This was by far the worst experience I have ever had with a Ford dealership service. The service manager tried to bully us into believing the wrap had been ruined from the heat coming off of the car prior to bringing it in for service. He clearly knew nothing about custom wrap. We should have been notified that this work at this service location could ruin the wrap and scratch the rims, but no such information was provided. I have reported this to Ford Motor Company as a formal complaint against this dealership's customer service service department. We do have proof that this custom wrap can withstand a very high heat without damage. We have driven this beautifully custom designed car for over four years in Texas with NO damage to the wraps. Patrick talked over us, would not listen, talked down to us, argued with us, lied to us, and generally caused us to definitely loose trust in Ford Service. More

Amazing Customer Service Thanks to Ruben for providing the best customer service experience. I come to get my car serviced at least once a month and he always does a great job Thanks to Ruben for providing the best customer service experience. I come to get my car serviced at least once a month and he always does a great job and make care has been running properly for the last 2 years. Definitely recommend people here, they will take care of your services without trying to break your wallet. More

Great friendly service Very professional service team. Reuben is great to work with. He went above and beyond to replace my battery quickly, on Christmas Eve, no less! LCom Very professional service team. Reuben is great to work with. He went above and beyond to replace my battery quickly, on Christmas Eve, no less! LCommunicated with me on everything, problem, solutions, pricing and timeline. All was done in a timely manner. More

They care They took care of me best customer server i had come by. Hey make sure everything is right. If they is anything wrong they do every thing posible to They took care of me best customer server i had come by. Hey make sure everything is right. If they is anything wrong they do every thing posible to make it right and make sure you dive out with a car that runs smoothly. More

Car Service Thank you Gonzalo! My car is running so smooth again. Thanks to everyone at the Service Center for all the work you guys did. 😊 I so appreciate it. Thank you Gonzalo! My car is running so smooth again. Thanks to everyone at the Service Center for all the work you guys did. 😊 I so appreciate it. More

The Best in San Antonio It took my 2011 Santa Fe in for service 12/11/14 because of engine light. The service department was top notch, from the cleanliness, to the crew. T It took my 2011 Santa Fe in for service 12/11/14 because of engine light. The service department was top notch, from the cleanliness, to the crew. Through all of my cars and prior dealerships, I have never seen one managed as top notch as this one. Hats off to all involved. I am quite happy with my car service as well. More

Car is constantly breaking due to a terrible company (Hyundai). When things do break I take it into the dealer and they break it further. I have had my seat belt broken but warranty does not fix this no (Hyundai). When things do break I take it into the dealer and they break it further. I have had my seat belt broken but warranty does not fix this nor will they despite their own mistake. They over tightened my breaks to the point that the car could no longer roll down hill next to the highway. They left an oil rag in the engine that caught fire while my wife was driving. Had it towed in not realizing what the burning smell was and while a flaming something fell out of the car. (Car next to my wife pulled her over and told her). The employee said but the rags are flame retardant. What he does not seem to comprehend is the oil on the rag is not flame retardant. They put deep scratches in my dash when fixing the a/c. I have had problem after problem in faulty parts and the answer is always the same, "We could not duplicate the problem". Don't duplicate it just fix it. Please as a warning to your sanity never enter this wretched place or Superior (although they are slightly better). More

I had a problem that needed immediate attention. The dealer worked me in on short notice and finished the necessary work quickly. All of my dealings with the Service Department have been great. The serv dealer worked me in on short notice and finished the necessary work quickly. All of my dealings with the Service Department have been great. The service is excellent and the car is ready when they promised. More