Red McCombs Hyundai Northwest - Service Center

Excellent customer service from beginning to the end . I am satisfied with care that is given to me. I am satisfied with care that is given to me. More

It's one of the worst experiences I have ever had. It took 2 months to get my car a brand new car. It took 2 months to get my car a brand new car. More

Good service, efficient, and professional. Look forward to using them in the future for our services for our 2023 Elantra. Look forward to using them in the future for our services for our 2023 Elantra. More

The people in reception very well but not the people that solve the problems we travel from eagle pass (145miles) inn order to solve the problem … solve the problems we travel from eagle pass (145miles) inn order to solve the problem … More

Great service experience. Everyone is so helpful and pleasant. So glad we use them for our service needs. Everyone is so helpful and pleasant. So glad we use them for our service needs. More

I will NEVER get service done there again! 4 hours for an oil change and tire rotation! With an appointment. 4 hours for an oil change and tire rotation! With an appointment. More

It was very good always my go to dealership I got to if I need anything my my car need anything my my car More

Great communication and time management skills. I did not have an appointment and they were able to get my oil change in a couple of hours I did not have an appointment and they were able to get my oil change in a couple of hours More

Horrible wait time for simple service, horrible customer service. Left black stains in the interior all over my car. service. Left black stains in the interior all over my car. More

Overall pleased with the experience but there are some opportunities for improvement. When I went into the trailer I wasn’t acknowledged by anyone for 5-10 min. However Ernest did provide excellent cus opportunities for improvement. When I went into the trailer I wasn’t acknowledged by anyone for 5-10 min. However Ernest did provide excellent customer service once he was able to get to me. Same thing when I went to pick up my car. I was in the wrong trailer for at least 10 min before anyone acknowledged me or informed me I was in the wrong place. Dirt was tracked onto my floor mats and driver door. This should have been protected or at least cleaned. Car exterior was clean when I dropped it off but it had dried mud on the exterior when I picked it up. I understand the dealership is being revamped but I don’t think good service includes getting your car back dirtier than when you dropped it off. I’m not super mad about these things but If the techs can’t AT LEAST keep the interior of my new car clean, I will take it to a different dealership. More