Red McCombs Hyundai Northwest - Service Center

Horrible Service Experience Service ruined our custom wrapped calipers and scratched our custom painted rim in the process of servicing the car, which was in pristine condition w Service ruined our custom wrapped calipers and scratched our custom painted rim in the process of servicing the car, which was in pristine condition when brought in. Not bad enough, the Service rep and then service manager, Patrick argued non-stop with us speaking in a manner that was close to threatening tone. This was by far the worst experience I have ever had with a Ford dealership service. The service manager tried to bully us into believing the wrap had been ruined from the heat coming off of the car prior to bringing it in for service. He clearly knew nothing about custom wrap. We should have been notified that this work at this service location could ruin the wrap and scratch the rims, but no such information was provided. I have reported this to Ford Motor Company as a formal complaint against this dealership's customer service service department. We do have proof that this custom wrap can withstand a very high heat without damage. We have driven this beautifully custom designed car for over four years in Texas with NO damage to the wraps. Patrick talked over us, would not listen, talked down to us, argued with us, lied to us, and generally caused us to definitely loose trust in Ford Service. More

Amazing Customer Service Thanks to Ruben for providing the best customer service experience. I come to get my car serviced at least once a month and he always does a great job Thanks to Ruben for providing the best customer service experience. I come to get my car serviced at least once a month and he always does a great job and make care has been running properly for the last 2 years. Definitely recommend people here, they will take care of your services without trying to break your wallet. More

Great friendly service Very professional service team. Reuben is great to work with. He went above and beyond to replace my battery quickly, on Christmas Eve, no less! LCom Very professional service team. Reuben is great to work with. He went above and beyond to replace my battery quickly, on Christmas Eve, no less! LCommunicated with me on everything, problem, solutions, pricing and timeline. All was done in a timely manner. More

They care They took care of me best customer server i had come by. Hey make sure everything is right. If they is anything wrong they do every thing posible to They took care of me best customer server i had come by. Hey make sure everything is right. If they is anything wrong they do every thing posible to make it right and make sure you dive out with a car that runs smoothly. More

Car Service Thank you Gonzalo! My car is running so smooth again. Thanks to everyone at the Service Center for all the work you guys did. 😊 I so appreciate it. Thank you Gonzalo! My car is running so smooth again. Thanks to everyone at the Service Center for all the work you guys did. 😊 I so appreciate it. More

The Best in San Antonio It took my 2011 Santa Fe in for service 12/11/14 because of engine light. The service department was top notch, from the cleanliness, to the crew. T It took my 2011 Santa Fe in for service 12/11/14 because of engine light. The service department was top notch, from the cleanliness, to the crew. Through all of my cars and prior dealerships, I have never seen one managed as top notch as this one. Hats off to all involved. I am quite happy with my car service as well. More

Car is constantly breaking due to a terrible company (Hyundai). When things do break I take it into the dealer and they break it further. I have had my seat belt broken but warranty does not fix this no (Hyundai). When things do break I take it into the dealer and they break it further. I have had my seat belt broken but warranty does not fix this nor will they despite their own mistake. They over tightened my breaks to the point that the car could no longer roll down hill next to the highway. They left an oil rag in the engine that caught fire while my wife was driving. Had it towed in not realizing what the burning smell was and while a flaming something fell out of the car. (Car next to my wife pulled her over and told her). The employee said but the rags are flame retardant. What he does not seem to comprehend is the oil on the rag is not flame retardant. They put deep scratches in my dash when fixing the a/c. I have had problem after problem in faulty parts and the answer is always the same, "We could not duplicate the problem". Don't duplicate it just fix it. Please as a warning to your sanity never enter this wretched place or Superior (although they are slightly better). More

I had a problem that needed immediate attention. The dealer worked me in on short notice and finished the necessary work quickly. All of my dealings with the Service Department have been great. The serv dealer worked me in on short notice and finished the necessary work quickly. All of my dealings with the Service Department have been great. The service is excellent and the car is ready when they promised. More

Fast Friendly service for my 6k checkup! Was in at my appointment time and out in 45 min on a Saturday! Will continue to use this for my service! appointment time and out in 45 min on a Saturday! Will continue to use this for my service! More

I took my 2011 Hyundai Sonata that I bought at this dealership in for the 7,500 mile service. It was very easy to schedule and to reschedule the appointment online and I was pleasantly suprised at how dealership in for the 7,500 mile service. It was very easy to schedule and to reschedule the appointment online and I was pleasantly suprised at how easy it was to get an appointment when I wanted one. Gonzalo was very friendly and efficient. He showed me the cabin air filter which was extremely dirty so I asked him to replace it. While I waited for the service on my car to be completed, I bought a Heatshield from the Parts Department. The young man who helped me was quite pleasant. Overall, I had no complaints about my visit and I will be back. More