Red McCombs Hyundai Northwest - Service Center

Overall pleased with the experience but there are some opportunities for improvement. When I went into the trailer I wasn’t acknowledged by anyone for 5-10 min. However Ernest did provide excellent cus opportunities for improvement. When I went into the trailer I wasn’t acknowledged by anyone for 5-10 min. However Ernest did provide excellent customer service once he was able to get to me. Same thing when I went to pick up my car. I was in the wrong trailer for at least 10 min before anyone acknowledged me or informed me I was in the wrong place. Dirt was tracked onto my floor mats and driver door. This should have been protected or at least cleaned. Car exterior was clean when I dropped it off but it had dried mud on the exterior when I picked it up. I understand the dealership is being revamped but I don’t think good service includes getting your car back dirtier than when you dropped it off. I’m not super mad about these things but If the techs can’t AT LEAST keep the interior of my new car clean, I will take it to a different dealership. More

Ernest did a good job and followed up with me. They offered a drink and it was nice and air-conditioned in the office. They offered a drink and it was nice and air-conditioned in the office. More

They got an appointment for me very quickly for a recall issue. The work was done very promptly. Appreciate the hard work. issue. The work was done very promptly. Appreciate the hard work. More

As always excellent service. Red McCombs service advisors are outstanding, professional, and knowledgeable. Service to my vehicle done correctly with minimal wait time. Red McCombs service advisors are outstanding, professional, and knowledgeable. Service to my vehicle done correctly with minimal wait time. More

Very poor communication and customer service. If the service is going to take 3-5 days say so. And, if the customer is supposed to pick up the vehicle, a courtesy phone that day with a status wou If the service is going to take 3-5 days say so. And, if the customer is supposed to pick up the vehicle, a courtesy phone that day with a status would be nice. I had to call, leave voicemails and call back constantly for an hour close to the end of the day just to see if my car was actually ready (after they quoted it to be complete). My service rep was almost non-existent, missing our drop off appointment and not there when I was told to pick up the vehicle. I probably will not return. Go to another Hyundai dealership, not any Red McCombs. More

Service was outstanding. Would recommend this location for any Hyundai automotive service. Much better than at Northside. Would recommend this location for any Hyundai automotive service. Much better than at Northside. More

the service department manager treated me like xxxx and just stared at me while I expressed my problems/concerns. shout out to the manager Matt in sales for actually making things happen and helping me out just stared at me while I expressed my problems/concerns. shout out to the manager Matt in sales for actually making things happen and helping me out even though it wasn't really his problem 🩷 More

the manager in service stared at me with lack of empathy when I described the situation/problem with my vehicle (that I had for the 3rd time) Matt from sales was phenomenal in helping me out with the servic when I described the situation/problem with my vehicle (that I had for the 3rd time) Matt from sales was phenomenal in helping me out with the service aspect and getting me a loaner. he was the only one who seemed to care! More

Staff was very caring, polite, and professional. Service was quick and and the system kept you informed about the details of your car. Service was quick and and the system kept you informed about the details of your car. More

It was good experience. Everyone was friendly and helpful. Thanks for making my appointment so easy Everyone was friendly and helpful. Thanks for making my appointment so easy More