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Red McCombs Hyundai Northwest - Service Center
San Antonio, TX
681 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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681 Reviews of Red McCombs Hyundai Northwest - Service Center
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October 20, 2023
The service over all was great with a wonderful seating area and coffee to boot!! Very prompt on time line only wish they would have washed my car as there was grease hand prints on the hood area and coffee to boot!! Very prompt on time line only wish they would have washed my car as there was grease hand prints on the hood More
by sscherer69
Verified CustomerEmployees Worked With
October 18, 2023
The one star reduction in the rating is because of something I realize is temporary. It was quite difficult to actually get my car to the service area. The entry "gate" from the IH 10 access road wa something I realize is temporary. It was quite difficult to actually get my car to the service area. The entry "gate" from the IH 10 access road was not yet open for my 8:30 appointment when I drove up. Coming in, then, from UTSA Blvd, I followed the signs to the service department which did not help. A construction worker tried to help but I finally got out of my car and asked someone working in one of the bays for help. By then, there was also another woman with her vehicle following me to find out where we should both go for service. The service bay employee was very helpful - after showing us where to park, he walked us directly to the service department. More
by estela0
Employees Worked With
Gilbert Pena
October 16, 2023
Great sell person Mr Raul Garcia got better deal and also the finance Dept. appreciate their support the finance Dept. appreciate their support More
by YOLIECARDENAS
October 12, 2023
Despite the on-going construction, our recall was handled professionally. Jon kept us apprised each time something new was happening, and explained all issues well. His calm manner was very helpful. Obviousl professionally. Jon kept us apprised each time something new was happening, and explained all issues well. His calm manner was very helpful. Obviously, we wanted everything done as needed, but he went the extra mile to get our car ready to go for our upcoming vacation. We were very pleased with the way he handled everything! More
by jwtamez
Employees Worked With
Jon
October 05, 2023
Exelente, muy buena atencion, rapida, amable, lo recomendaria, conocen y saben lo que hacen, responsables. recomendaria, conocen y saben lo que hacen, responsables. More
by JACOTO
September 28, 2023
I took my Sonata Hybrid in for diagnostics that would intermittently cause the car to shut down and require the 12 volt reset. The Service Advisors were very courteous and great at explaining issues when intermittently cause the car to shut down and require the 12 volt reset. The Service Advisors were very courteous and great at explaining issues when I would show up on site, however, I had to show up several times to get an update. They were always too busy to speak with me over the phone. Also, the backlog for the diagnostics was almost 8 weeks. I had to leave my car on site for 8 weeks as their insurance would not allow me to sign up for diagnostics, then bring the car in when they were ready for it. I could have used a rental, but would only be reimbursed for it if they determined that the issue was under warranty. In all, the personnel are courteous and helpful, but either understaffed or unable to provide the service needed for the product. Unfortunately, other dealerships are also suffering from this malady as well. More
by joesz71
Employees Worked With
