Red McCombs Hyundai Northwest - Service Center

I found the two salesmen that helped us to be a great help in purchasing out first electric vehicle. We learned a lot on the day that we test drove. Little did we know how much there was yet to learn. I help in purchasing out first electric vehicle. We learned a lot on the day that we test drove. Little did we know how much there was yet to learn. I have found the service department to be lacking as they appear to be clueless as to our special needs. I tried to schedule an appointment for a recall update on the vehicle that should only take a couple of hours at most. They told me that they would have to keep the car for 7-10 days and would not give us a loner. So we are driving 100 miles to a dealership out of town in order to get the service that we need in a timely manner. This dealership's service department needs much education in all electric vehicles if they are going to need to service them. It is a shame as they are very conveniently located for us. More

Excellent customer service from beginning to the end . I am satisfied with care that is given to me. I am satisfied with care that is given to me. More

It's one of the worst experiences I have ever had. It took 2 months to get my car a brand new car. It took 2 months to get my car a brand new car. More

Good service, efficient, and professional. Look forward to using them in the future for our services for our 2023 Elantra. Look forward to using them in the future for our services for our 2023 Elantra. More

The people in reception very well but not the people that solve the problems we travel from eagle pass (145miles) inn order to solve the problem … solve the problems we travel from eagle pass (145miles) inn order to solve the problem … More

I will NEVER get service done there again! 4 hours for an oil change and tire rotation! With an appointment. 4 hours for an oil change and tire rotation! With an appointment. More

Great service experience. Everyone is so helpful and pleasant. So glad we use them for our service needs. Everyone is so helpful and pleasant. So glad we use them for our service needs. More

Great communication and time management skills. I did not have an appointment and they were able to get my oil change in a couple of hours I did not have an appointment and they were able to get my oil change in a couple of hours More

It was very good always my go to dealership I got to if I need anything my my car need anything my my car More

Horrible wait time for simple service, horrible customer service. Left black stains in the interior all over my car. service. Left black stains in the interior all over my car. More