Red McCombs Hyundai Northwest - Service Center

Very good service and the wait was minimal. Will certainly return to this location to our maintenance. Mr. Pena was excellent at making our appointment in a timely manner and helping us when Will certainly return to this location to our maintenance. Mr. Pena was excellent at making our appointment in a timely manner and helping us when we arrived More

The service team was friendly and efficient. The waiting area was very nice. I was thrilled with my rep! The waiting area was very nice. I was thrilled with my rep! More

Thomas was wonderful and communicated the whole my car was in y’all’s hands. was in y’all’s hands. More

My vehicle had scratches and chips when fixed looked worse very disappointed looked like permanent marker and nail polish were used to fix the problem!! Got 2 fill ups out of it the initial and when i p worse very disappointed looked like permanent marker and nail polish were used to fix the problem!! Got 2 fill ups out of it the initial and when i picked it up from being “fixed” When i should have gotten more fill ups to make up for the purchase! More

Very good service from Gilbert always a pleasure and keeps you informed of what’s going on keeps you informed of what’s going on More

Great customer service, fast and efficient. Clean environment, and fantastic high leveled energy. Smile all around, and every single worker checking up to see you are well taken care of. Grea Clean environment, and fantastic high leveled energy. Smile all around, and every single worker checking up to see you are well taken care of. Great experience More

Thomas is the best, excellent communication, friendly efficient and always follows up. Thank you Thomas. efficient and always follows up. Thank you Thomas. More

Service went very smoothly, efficient and the team was very focused on quality. The waiting area was very clean and comfortable as well. very focused on quality. The waiting area was very clean and comfortable as well. More

Once again RedCombs NW Hyundai I have to write review. Providing absolute poor service across the board. I dropped my car off with a check engine light. Service advisor noted I would like an oil chang Providing absolute poor service across the board. I dropped my car off with a check engine light. Service advisor noted I would like an oil change and tire rotation done at the same time. Estimated 3-5 days it will be ready. The free shuttle service took 2hrs+ to wait and to be car pooled home. I live 15mins away. No loaner car was provided for warranty work. We had to rent a car for a week. We arrive to pick up the car 8 days later. No oil change or tire rotation was completed. Service advisor made multiple non sense excuses for reasoning. No apologies for inconvenience. Clearly states on the work order services needed. It took a year after purchasing the vehicle to get a spare key from this dealership after calling monthly for it. Every time a xx excuse! Every time we scheduled maintenance. It takes multiple calls for an advisor to make an appointment. We get transfered constantly and get hung up on. Let's move on to the basic oil change and tire rotation. The last couple times scheduling early morning. It has taken 2.5-3hrs! My husband marked the lugged nuts and oil filter to see if they are even completing the service. We found out exactly what we thought. No tire rotation was performed sometimes and other times no oil filter was changed! Every time a complete headache and 1/2 day wasted dealing with someone from this dealership. Does not matter what dept. No one takes responsibility, can provide basic customer service or apology for any of time wasted. My family and I have bought over a dozen cars under the Recombs in the last couple of years. We are done! More

Had a great experience at the service department. Everyone was helpful and friendly. Gilbert Pena stood out in particular. Everyone was helpful and friendly. Gilbert Pena stood out in particular. More