Red McCombs Hyundai Northwest - Service Center

One of the worst service experiences I have ever had. I had an appointment to have my 2020 Sante Fe serviced. Even though I was there on time, I waited over 10 minutes to speak to a service advisor. Ther I had an appointment to have my 2020 Sante Fe serviced. Even though I was there on time, I waited over 10 minutes to speak to a service advisor. There were several people there but none of them seemed to be organized and ready to help a customer. They were to do a general inspection, oil/filter change, and rotate the tires. Nothing special. This shouldn't have taken two hours. On the way home we heard a scraping noise under the car. This started when we were about an hour from the dealership. Once we were home, I called the service department, and not knowing what the problem might be I was told to drive it back to the dealership so they could take care of it. I had just spent 4 hours of my day getting my vehicle serviced and they wanted me to drive for over an hour to bring it back not knowing if it was even safe to drive. Their commercials are a joke. They tell you they will do anything for the customer, vehicle related of course, but they won't send a tow truck. I was contacted the next day to see how I felt about my service experience. The person I spoke with said her report would go to all the managers and that I should expect a call from one of them. I never received a call! It cost me 6 hours of my time, my wear and tear to my vehicle, and fuel to take it back and have it repaired. I felt I was lucky to get an apology. This is not a dealership that will do anything for the customer. The service was not completed properly, and the employees don't seem to know what real customer service is. I asked to speak with the Service Manager and to the General Manager. Neither one seemed to have the time for me. More

Our Service adviser is the best ! Efficient and delvers on time always . Gilbert is a very valuable agent in your business that I am Blessed to have . Efficient and delvers on time always . Gilbert is a very valuable agent in your business that I am Blessed to have . More

Great customer service. Let me know how long it would take. And kept me updated on the whole process! Let me know how long it would take. And kept me updated on the whole process! More

Always take good care of my car every time I come in to the dealership. the dealership. More

Purchasing our new vehicle was a breeze, and we were very happy with the service and care we received. Absolutely the reason we would not hesitate to come back and buy another when we are ready! happy with the service and care we received. Absolutely the reason we would not hesitate to come back and buy another when we are ready! More

Thanks for the service and the service on the recall. The wait time was minimal The wait time was minimal More

Pleased with the process of checking in my vehicle for troubleshooting and resolution. It did take a few days to get my car back but was kept informed of status. I received great customer service. troubleshooting and resolution. It did take a few days to get my car back but was kept informed of status. I received great customer service. More

Misdiagnosed my sonata stating that it needed a new transmission. Purchased a manufactured transmission and my car still doing the same thing. Operations director Patrick Stephens drove my car and did transmission. Purchased a manufactured transmission and my car still doing the same thing. Operations director Patrick Stephens drove my car and did notice my car kickbacks when downshifting from 2-1. I informed him that that’s what it was doing prior. He told me he couldn’t figure out what it was. Told me to drive the car with premium gas to see if that would help. Of course it didn’t! Now I’m stuck with a reman transmission and a bill with the car still doing the same thing I took in for. Not a happy customer at alll!!!! I also called to see if I could drop of my car so that they could further investigate the issue. Guy stated the didn’t have enough evidence of the car still doing what it was for me to drop it off. Worst service I’ve had. guess I’m gonna have to gat a hold of my attorney and news this is not right. More

Thank you again for your exemplary service. You stated people from across the state bring their Hyundais for service at your dealership and I believe it because you prove it every time. Than You stated people from across the state bring their Hyundais for service at your dealership and I believe it because you prove it every time. Thank you. More

Service was quick and the service representative was able to take my car in without scheduling an appointment to take my car in without scheduling an appointment More