Red McCombs Hyundai Northwest - Service Center

The waiting area is excellent, comfortable, and the snacks and drinks are nice. The wait time needs improvement. I was one of the first customers to arrive and my vehicle only needed an alignment and o snacks and drinks are nice. The wait time needs improvement. I was one of the first customers to arrive and my vehicle only needed an alignment and oil change. Almost three hours for the service is excessive in my opinion. They also forgot to reset the service alert on my vehicle dashboard. More

The staff was friendly and the facility was clean, had no problem finding what I wanted. problem finding what I wanted. More

person lied. car i was buying had water in one of the lights told as we were looking at it it needs to be fixed. never heard from him . went to get plates told hi car i was buying had water in one of the lights told as we were looking at it it needs to be fixed. never heard from him . went to get plates told him again, never heard from him. i called to ask for a supervisor was told he was not aware of the light. finally i had to take the car in and they told me they would wash it for me upon picking it up. i left with the dirtiest car. I was very disappointed with the communication and actual customer concern he had for me. i will not go back to that particular dealership. More

Our dealer was amazing and helpful when it came to translating to spanish for my wife. translating to spanish for my wife. More

Eddie was terrific! He took care of my and my car and cared that I was satisfied. Thank you. He took care of my and my car and cared that I was satisfied. Thank you. More

I took my car here because the engine was full of gunk, I couldn’t prove I did enough oil changes so the recommendation was to spend thousands of dollars to change the engine. I took the car to another locat couldn’t prove I did enough oil changes so the recommendation was to spend thousands of dollars to change the engine. I took the car to another location, they did a $155 oil change and the car is running like there was never a problem. People don’t trust dealerships and this a perfect example of why. I can’t believe no one even thought to just take the gunk out. The representatives I talked to were polite. More

Appreciated Gilbert taking care of my vehicle and making sure it was safe to drive after it was stolen sure it was safe to drive after it was stolen More

Best car buying experience I've ever had. Erick was awesome! 10/10 recommend these guys! Erick was awesome! 10/10 recommend these guys! More

Great folks kind and professional. . greeted nicely without being treated like a lunch ticket! Awesome receptionist as well! . greeted nicely without being treated like a lunch ticket! Awesome receptionist as well! More

I believe the service staff are mechanically oriented. They have a good mechanics background but lack customer service skills. When they or a fellow employee makes a mistake, they should apologize to th They have a good mechanics background but lack customer service skills. When they or a fellow employee makes a mistake, they should apologize to the customer and attempt to make it right. I appeared for and appointment and was told to have a seat in the waiting area. Over an hour later, I received a text indicating I had missed my appointment and need to call the dealership and make another appointment. I when the service desk and explained my situation. Eddie who I initially contacted was at lunch. He made a mistake leaving me in the waiting room. He is human and made an honest mistake. The mechanics on duty in the service area told me they would take my suv back for service, but they were really backed up. I told them I did not want to wait for another 1 1/2 hours. Again, I was told they were really backed up. I came back 2 days later and after complaining about not answering an email on the subject and received no response and on apology, my suv was service expeditiously. After the mistake was made, I would give the service department and F for the way may situation was handled. More