Red McCombs Hyundai Northwest - Service Center

Great customer service from Eddie Soliz and his team! They always take good care of my vehicle and work hard to make sure I have all of my questions answered. They always take good care of my vehicle and work hard to make sure I have all of my questions answered. More

Absolute worst experience we have had. Took our new Santa Fe for routine maintenance (oil change) and 2 recalls. They kept me vehicle (without notification) overnight, returned it to me to Took our new Santa Fe for routine maintenance (oil change) and 2 recalls. They kept me vehicle (without notification) overnight, returned it to me to only be back the very next day after a major oil leak. We had to have it towed back to the dealership where they stated they "fixed" it within 30min but we refused to accept it until a full diagnostic was done. 3 days later and I still have heard ZERO from the dealership, Steven Harwood (advisor), or Eddie Solis (manager). Completely unacceptable treatment and lack of communication from everyone in the service department. More

Took great care of me when I was desperate to have my vehicle repaired. Gustavo gave me confidence all would be well with my car. Great service!!! vehicle repaired. Gustavo gave me confidence all would be well with my car. Great service!!! More

my go to place for all my hyundai service and needs . make you feel like family every time. great prices. great specials. great customer service. wouldn’t dream of going anywhere else. make you feel like family every time. great prices. great specials. great customer service. wouldn’t dream of going anywhere else. More

Joseph was a pleasure and very informative with our purchase.He treated us with respect and kindness. I will definitely encourage others to do business with him in the future. purchase.He treated us with respect and kindness. I will definitely encourage others to do business with him in the future. More

Took time to explain service and seemed to really care about providing excellent service. Great job. about providing excellent service. Great job. More

The technician that helped me was very professional, he was very courteous, and knowledgeable. He walked me through the entire process and explained everything. I will continue to get my vehicle serviced was very courteous, and knowledgeable. He walked me through the entire process and explained everything. I will continue to get my vehicle serviced there, especially with good people like that. More

Good: Technician from the service department very professional. Not so good: took 4 days to check the battery. I called them, they did not contact me to tell me the car was ready. Bad: unable to professional. Not so good: took 4 days to check the battery. I called them, they did not contact me to tell me the car was ready. Bad: unable to provide me with a car while the car was in the shop. More

My car was in the shop for a transmission replacement. Gilbert Pena was my service representative, and he did a great job. Also, a gentleman provided me with a loaner car, and can't remember his name! He Gilbert Pena was my service representative, and he did a great job. Also, a gentleman provided me with a loaner car, and can't remember his name! He provided good service as well. The delay in getting my car back was because the Hyundai headquarters kept going back and forth with the technician. More

Every person I spoke to in order to get my servicing done was kind and respectful. The only thing to bring my star rating down is that the issue was initially resolved, but quickly reappeared within a few da was kind and respectful. The only thing to bring my star rating down is that the issue was initially resolved, but quickly reappeared within a few days of leaving the dealership. More