Red McCombs Hyundai Northwest

Misdiagnosed my sonata stating that it needed a new transmission. Purchased a manufactured transmission and my car still doing the same thing. Operations director Patrick Stephens drove my car and did transmission. Purchased a manufactured transmission and my car still doing the same thing. Operations director Patrick Stephens drove my car and did notice my car kickbacks when downshifting from 2-1. I informed him that that’s what it was doing prior. He told me he couldn’t figure out what it was. Told me to drive the car with premium gas to see if that would help. Of course it didn’t! Now I’m stuck with a reman transmission and a bill with the car still doing the same thing I took in for. Not a happy customer at alll!!!! I also called to see if I could drop of my car so that they could further investigate the issue. Guy stated the didn’t have enough evidence of the car still doing what it was for me to drop it off. Worst service I’ve had. guess I’m gonna have to gat a hold of my attorney and news this is not right. More

Our salesperson, Jevon and our finance manager were both friendly and easy to talk with. They helped us through the process, and made a stressful situation an easy one to get through and actually very quic friendly and easy to talk with. They helped us through the process, and made a stressful situation an easy one to get through and actually very quick. We were able to get exactly what we wanted. More

Employees are nice and pleasant. There are many opportunities for improvement for communication among employees and with their customers. There are many opportunities for improvement for communication among employees and with their customers. More

Everyone was helpful. We didn't have to wait long, and the process was easy. We didn't have to wait long, and the process was easy. More

Thank you again for your exemplary service. You stated people from across the state bring their Hyundais for service at your dealership and I believe it because you prove it every time. Than You stated people from across the state bring their Hyundais for service at your dealership and I believe it because you prove it every time. Thank you. More

Service was quick and the service representative was able to take my car in without scheduling an appointment to take my car in without scheduling an appointment More

Poor communication. Had car for over a week (thought about waiting there for a recall.) Was supposed to check tire pressure and I got a flat! Had car for over a week (thought about waiting there for a recall.) Was supposed to check tire pressure and I got a flat! More

Helpful but not pushy staff. Made sure we found exactly what we were looking for. Made sure we found exactly what we were looking for. More

From beginning to end, this dealership made car purchasing easy & fun! Everyone was kind, patient and there was absolutely no pressure during the car buying experience. Would definitely recommend purchasing easy & fun! Everyone was kind, patient and there was absolutely no pressure during the car buying experience. Would definitely recommend if you are looking for a great vehicle at an excellent price! More

When my engine was repair the repair team damaged my fron bumper. Aka broke the click on the driver side that hold it in place. They attempted to fix it on 2 seperate days and all for my to drive home and se bumper. Aka broke the click on the driver side that hold it in place. They attempted to fix it on 2 seperate days and all for my to drive home and see it didn't hold. Then I was expecting a call to schedule a 3rd time a repair man called and said they are not responsible because I damaged the car bumper myself. Untrue. Still waiting on Patrick steven to call. I've been expecting a call from over a week. More