Red McCombs Hyundai Northwest

One of the worst service experiences I have ever had. I had an appointment to have my 2020 Sante Fe serviced. Even though I was there on time, I waited over 10 minutes to speak to a service advisor. Ther I had an appointment to have my 2020 Sante Fe serviced. Even though I was there on time, I waited over 10 minutes to speak to a service advisor. There were several people there but none of them seemed to be organized and ready to help a customer. They were to do a general inspection, oil/filter change, and rotate the tires. Nothing special. This shouldn't have taken two hours. On the way home we heard a scraping noise under the car. This started when we were about an hour from the dealership. Once we were home, I called the service department, and not knowing what the problem might be I was told to drive it back to the dealership so they could take care of it. I had just spent 4 hours of my day getting my vehicle serviced and they wanted me to drive for over an hour to bring it back not knowing if it was even safe to drive. Their commercials are a joke. They tell you they will do anything for the customer, vehicle related of course, but they won't send a tow truck. I was contacted the next day to see how I felt about my service experience. The person I spoke with said her report would go to all the managers and that I should expect a call from one of them. I never received a call! It cost me 6 hours of my time, my wear and tear to my vehicle, and fuel to take it back and have it repaired. I felt I was lucky to get an apology. This is not a dealership that will do anything for the customer. The service was not completed properly, and the employees don't seem to know what real customer service is. I asked to speak with the Service Manager and to the General Manager. Neither one seemed to have the time for me. More

Our Service adviser is the best ! Efficient and delvers on time always . Gilbert is a very valuable agent in your business that I am Blessed to have . Efficient and delvers on time always . Gilbert is a very valuable agent in your business that I am Blessed to have . More

Purchasing our new vehicle was a breeze, and we were very happy with the service and care we received. Absolutely the reason we would not hesitate to come back and buy another when we are ready! happy with the service and care we received. Absolutely the reason we would not hesitate to come back and buy another when we are ready! More

Great customer service. Let me know how long it would take. And kept me updated on the whole process! Let me know how long it would take. And kept me updated on the whole process! More

Always take good care of my car every time I come in to the dealership. the dealership. More

Thanks for the service and the service on the recall. The wait time was minimal The wait time was minimal More

The sales rep was really helpful in showing us all the features and multiple colors of the vehicle we wanted. Will definitely work with this dealer again in the future! features and multiple colors of the vehicle we wanted. Will definitely work with this dealer again in the future! More

Pleasant sales personnel. Always helpful. Willing to assist in any manner to make the experience a good one. Always helpful. Willing to assist in any manner to make the experience a good one. More

Mimi Bevil was a pleasure to work with. She was courteous, kind and professional. She took on our deal at the last minute because our original agent was unavailable. My only criticism is to She was courteous, kind and professional. She took on our deal at the last minute because our original agent was unavailable. My only criticism is to ensure that you have the correct vehicle that a customer requests when they show up for their appointment, so that they don't have to wait longer what is necessary. Overall, it was a very nice shopping experience. More

Pleased with the process of checking in my vehicle for troubleshooting and resolution. It did take a few days to get my car back but was kept informed of status. I received great customer service. troubleshooting and resolution. It did take a few days to get my car back but was kept informed of status. I received great customer service. More