Red McCombs Hyundai Northwest

Great service from Javier. He answered all our questions and followed up after the sale He answered all our questions and followed up after the sale More

Everyone was friendly and service on my car was completed in timely manner clean environment in timely manner clean environment More

It was very easy to make on appointment for service on line and love the new renovations to the facility making it easy in and easy out! line and love the new renovations to the facility making it easy in and easy out! More

Internet Sales Manager (Rene De La Rosa) straight up lied to us on our trade in. Said the car "has too many miles to resale, I'd just have to send it to auction". It's not listed on the dealer website for al to us on our trade in. Said the car "has too many miles to resale, I'd just have to send it to auction". It's not listed on the dealer website for almost double what they gave us. Don't beleive a word they say! More

3 years ago Sal helped me lease my first vehicle. I had such a great experience that when that lease was up I made sure to see if he'd be able to help me again. He'd been promoted to manager since, b I had such a great experience that when that lease was up I made sure to see if he'd be able to help me again. He'd been promoted to manager since, but made sure to assist me. Everyone I worked with, Joseph Piette, Rene De La Rosa and Oscar Fernando, provided me with another amazing experience. I will definitely be back in another 3 years! It was worth driving from Austin to work with this dealership. Since my last visit I was impressed with the upgrade of the facilities. More

Customer service and Sales person, Fermin Tejada, were excellent. I would recommend to all me friends. excellent. I would recommend to all me friends. More

GREAT and fast service! Even got shuttle service! All staff was very friendly and attentive! Even got shuttle service! All staff was very friendly and attentive! More

The service center has been greatly improved. Trying to reach service center to make an appointment is very difficult. Always goes to voice mail. Trying to reach service center to make an appointment is very difficult. Always goes to voice mail. More

Great service, organized. Gilbert was the service rep that helped me and he was amazing. Answered all my questions. Gilbert was the service rep that helped me and he was amazing. Answered all my questions. More

One of the worst service experiences I have ever had. I had an appointment to have my 2020 Sante Fe serviced. Even though I was there on time, I waited over 10 minutes to speak to a service advisor. Ther I had an appointment to have my 2020 Sante Fe serviced. Even though I was there on time, I waited over 10 minutes to speak to a service advisor. There were several people there but none of them seemed to be organized and ready to help a customer. They were to do a general inspection, oil/filter change, and rotate the tires. Nothing special. This shouldn't have taken two hours. On the way home we heard a scraping noise under the car. This started when we were about an hour from the dealership. Once we were home, I called the service department, and not knowing what the problem might be I was told to drive it back to the dealership so they could take care of it. I had just spent 4 hours of my day getting my vehicle serviced and they wanted me to drive for over an hour to bring it back not knowing if it was even safe to drive. Their commercials are a joke. They tell you they will do anything for the customer, vehicle related of course, but they won't send a tow truck. I was contacted the next day to see how I felt about my service experience. The person I spoke with said her report would go to all the managers and that I should expect a call from one of them. I never received a call! It cost me 6 hours of my time, my wear and tear to my vehicle, and fuel to take it back and have it repaired. I felt I was lucky to get an apology. This is not a dealership that will do anything for the customer. The service was not completed properly, and the employees don't seem to know what real customer service is. I asked to speak with the Service Manager and to the General Manager. Neither one seemed to have the time for me. More