Red McCombs Hyundai Northwest

amazing We bought a car from Frank back in March. Recently it was totaled due to a kid getting distracted. So we came back because of the first experience. AG We bought a car from Frank back in March. Recently it was totaled due to a kid getting distracted. So we came back because of the first experience. AGAIN amazing swrvice. We weren't sure if we'd get as lucky the second time around but we got better service. Frank Macias is hands down their best! More

Did not offer all factory incentives. We went in on a Saturday and found the only Sonata Hybrid they had. We liked it and called back later for a final price for this car. They came back We went in on a Saturday and found the only Sonata Hybrid they had. We liked it and called back later for a final price for this car. They came back with a price that was $3000 less than the list price. Original 32800 and new price 29500. I did not say anything. Overnight they sent an email saying they would take another $500 off due to a special pricing. I went to another dealer for the same car and was sold it for $3,000 less than the $29,500. The additional discounts I received from the new dealer were normal factory incentives. I was not offered the normal factory incentives at Red McCombs and went to Austin to buy my new Hyundai Sonata Hybrid. I saved $3,000 just because they offered me the normal incentives that Hyundai was offering. I would have been out $3,000 of normal incentives had I not shopped around. I would never buy a vehicle from Red McCombs again. More

From sales to financing to service, Red McCombs Hyundai Northwest provided the absolute best car buying experience that I have ever had! Special thank you to Kevin Mathis, my salesman, and all the support Northwest provided the absolute best car buying experience that I have ever had! Special thank you to Kevin Mathis, my salesman, and all the support team,Tony Khalaf, Michael Craddock, Hector Mancillas, and Minerva Chairez. Thank you , Thank you, Thank you. I have never had a better car buying experience and I absolutely love my new Hyundai Sonata :) More

Both my husband nor I had any time to go into a dearlership to look at cars. So we both searched our vehicles via the Internet. When my husband found a car he liked; he called the dealership and dearlership to look at cars. So we both searched our vehicles via the Internet. When my husband found a car he liked; he called the dealership and Marco answered. When my husband said he couldn't go in the dealership; Marco quickly said, "Well then let me bring the vehicle to you". So Marco did and my husband was able to see the car. Because of this, a sale was made. There was never any pressure from Marco to go in to see the car. He just quickly accomodated the needs of a customer. His manner was also very pleasant and there was no typical sales pressure. Also, we came with our own financing. We told Marco we did not want to spend time with Finance and he assured us we would not have to. However, the Finance Manager came and quickly tried to get us to go with their financing; but we didn't. This was not due to any fault of Marco. Marco should be highly commended on his superior customer service efforts. He didn't hesitate to step outside the box to accomodate our needs. He knew our needs and never ever tried to push anything else on us to add to his sale. We were firm with what we wanted and did not want; and Marco respected that and kept focus on assuring our needs were met. More

This dealership was the most friendly I have been to in the 600 miles distance from my hometown, Odessa. They were also very professional. I recommend many people to go to the dealership not only for the e the 600 miles distance from my hometown, Odessa. They were also very professional. I recommend many people to go to the dealership not only for the experience but for the sale itself! More

I will never EVER buy a car from any Red McCombs dealership again as long as I live. Period. This place is the perfect example of EVERYTHING that I hate about slimy car salesmen. With the back and dealership again as long as I live. Period. This place is the perfect example of EVERYTHING that I hate about slimy car salesmen. With the back and fourth, lets see what the manger will approve, all to make you wait as long as possible so by the end of it all you're so exhausted and willing to sign anything. Our sales guy didn't listen to us; doing everything he could to push us into their hot new car of the moment, the veloster. His customer service was terrible, he spent most of our interaction talking with my husband in spanish knowing full well that I was the one paying and that I didn't speak the language. The service department is just as bad. I pre-purchased the maintenance, and when it came time to check out, the cashier got snippy with me for disturbing her face booking and gave me massive amounts of attitude for suggesting she do her job and call the company to verify my benefit and purchase. We also have had a major issue with the steering wheel peeling off. I brought this to the attention of the service staff and their manger told me to come back another day so he could take photos and submit a claim (any day but saturday or after 5pm). This is nearly impossible for me, which I explained, and once again received attitude. So, if you take away one piece of advice from me... STAY AWAY. More

Entire team was very attentive throughout the buying process. They really did do everything possible to get us a great price on our Santa Fe and went above and beyond with their attention to detail and process. They really did do everything possible to get us a great price on our Santa Fe and went above and beyond with their attention to detail and follow through! Would absolutely buy from them again! More

Hats off to this Hyundai Dealership! Came in on a random whim to look at a small SUV. Marco Sepulveda was quite cordial and friendly and not the stereotype car salesman. He showed us the Hyundai Tucson whic whim to look at a small SUV. Marco Sepulveda was quite cordial and friendly and not the stereotype car salesman. He showed us the Hyundai Tucson which was within the size of vehicle we were looking for and set the tone for the type of negotiation that would later result in our purchase of our second Hyundai vehicle. Marco was knowledgable, professional, and very respectful. Our decision to drive away with a new Hyundai was made easy. We were determined to pay only what we could afford and Marco made it happen! Just like that! I highly recommend you visit this dealership and ask for Marco Sepulveda. You'll walk out with confidence that you got a great deal on an awesome vehicle.!!! More

This dealership is simply the best! They listened to what I needed and they delivered! They are very friendly and made it very easy to do business with them. I felt like I had been doing business with them f I needed and they delivered! They are very friendly and made it very easy to do business with them. I felt like I had been doing business with them for years. Chris and Chad went above and beyond making my family and I feel at home. They made a customer for life. Thank you for the great customer service and my new car! More

Car is constantly breaking due to a terrible company (Hyundai). When things do break I take it into the dealer and they break it further. I have had my seat belt broken but warranty does not fix this no (Hyundai). When things do break I take it into the dealer and they break it further. I have had my seat belt broken but warranty does not fix this nor will they despite their own mistake. They over tightened my breaks to the point that the car could no longer roll down hill next to the highway. They left an oil rag in the engine that caught fire while my wife was driving. Had it towed in not realizing what the burning smell was and while a flaming something fell out of the car. (Car next to my wife pulled her over and told her). The employee said but the rags are flame retardant. What he does not seem to comprehend is the oil on the rag is not flame retardant. They put deep scratches in my dash when fixing the a/c. I have had problem after problem in faulty parts and the answer is always the same, "We could not duplicate the problem". Don't duplicate it just fix it. Please as a warning to your sanity never enter this wretched place or Superior (although they are slightly better). More