Red McCombs Hyundai Northwest

Bentley was the person who helped me and he was so awesome. He talked me through everything that was needed for my car with so much patience haha. He even talked on the phone with my husband to explai awesome. He talked me through everything that was needed for my car with so much patience haha. He even talked on the phone with my husband to explain what I was trying to but was not successful at. The mechanics were great too, they seemed to really go out of their way to try to fix my alignment without having to order another part. I really appreciated everyone’s help!!!! More

I went to Red McCombs and financed a vehicle for my business and was told by finance guy Salvador I was going to be a guarantor for the loan but they submitted me as a co-applicant. Very disappointing business and was told by finance guy Salvador I was going to be a guarantor for the loan but they submitted me as a co-applicant. Very disappointing as I would not have bought the car under those terms. Then a few weeks after financing I got a letter from Ally bank saying they do not approve the loan terms and are modifying the terms and have informed the dealer, but the dealership has not informed me at all of any terms changing to the terms. Very worrisome! More

Oil change, tire rotation, alignment, and vehicle inspection took over four hours. And I had a service appointment. Even worse was that I told the service concierge that my wife told me she had a lig inspection took over four hours. And I had a service appointment. Even worse was that I told the service concierge that my wife told me she had a light that was out. Was told after service that they found no lights that didn't work. The left rear brake is still inop. Should have caught it during multi-point inspection AND/OR state vehicle inspection. On top of that, did not receive military discount even after I showed it to him at check-in. I have three Hyundai vehicles currently serviced at this location and a fourth previously. This was the first time with this concierge. Always had positive interactions with Eddie and Rueben. The cashier has always been professional and polite. Whenever there were issues, we worked them out. This concierge sends other people to the waiting room to deal with the customers. When things are running slow the concierge should meet with customer to provide explanation/update. Just my humble opinion. I said I would recommend this service center. That's because of prior good service, but not if something like this happens again. And I don't know who Alyssa in the Sales Department is, and why I have to rate her to submit my review. Because she has nothing to do with this and I don't want her to get in trouble, I'll give her five stars. More

Always had a great experience with this dealership. Joe in Service assisted me and was extremely helpful, professional and a joy to interact with. Joe in Service assisted me and was extremely helpful, professional and a joy to interact with. More

The Service Department is very friendly and knowledgeable. Mr. Soliz keeps me updated and well informed about the type of service my car is receiving and how long it should take. On top of that knowledgeable. Mr. Soliz keeps me updated and well informed about the type of service my car is receiving and how long it should take. On top of that Mr. Soliz has a great attitude and personality. More

Excellent service, friendly staff, and a very comfortable waiting area. I was met by an associate from the service area who quickly checked me in. He advised me of the maintenance to be performed, kept me waiting area. I was met by an associate from the service area who quickly checked me in. He advised me of the maintenance to be performed, kept me apprised of the status of my vehicle, and ushered me out when my vehicle service was complete. Highly recommended. More

Steven Garcia did a great job. He really listened to what I wanted and made it happen for me He really listened to what I wanted and made it happen for me More

Great customer service. This was the first time I came to this dealership for planned car service and will definitely come back. This was the first time I came to this dealership for planned car service and will definitely come back. More

I had a great and smooth experience. My sales agent Dylan Morris was very knowledgeable and helpful, he cared about what Inwas looking for as a customer. Oscar Fernando in finance was ve My sales agent Dylan Morris was very knowledgeable and helpful, he cared about what Inwas looking for as a customer. Oscar Fernando in finance was very pleasant, thorough and made financing experience an easy one. More

The dealership is clean. Service department takes forever to repair vehicles, and they can’t even offer loaner vehicles while they take weeks to repair your vehicle. Salesmen Service department takes forever to repair vehicles, and they can’t even offer loaner vehicles while they take weeks to repair your vehicle. Salesmen Christopher treats customers terribly after the deal is made, he is the ONLY reason I’m not rating this dealership with 5 stars. More