Red Hoagland Hyundai - Service Center

My name is Freddy Martinez. I took my 2020 Sonata for oil change on Tuesday 10/4/22. Drive car 28 miles home after service and parked it in my carport. Went to use it on Thursda I took my 2020 Sonata for oil change on Tuesday 10/4/22. Drive car 28 miles home after service and parked it in my carport. Went to use it on Thursday 10/6/23 to take my wife to the doctor for 1st surgery follow up appointment. Saw oil on carport floor. Called Red Hoagland Service Winterhaven. Was told by service agent to call roadside assistance to tow it to them. Roadside assistance said they were under hurricane restriction of 10 miles and couldn't do it. Called Red Hoagland Service Winterhaven back. The same agent said that her manager told her to have us call roadside assistance again and speak to another person or to get our own private tower and if it was determined that it was their fault we could put in for reimbursement of the towing charge. I asked to speak with manager and was told he was busy but he would call me back when he was free. I never got a call back. Finally got roadside assistance to tow it to the service department at Red Hoagland at 3:30. Received call from Red Hoagland Service at 9:45 am on 10/7/22 that the car was being looked at. Got call at 3: 30 pm that it was just spilled oil in the car engine area and car was ok for pickup. I had no way to get it then so I had to wait until Monday 10/10/22. I went in am and the car was the same with oil all over. I have pictures and video by the way. I refused to take the car like that. Advised I would not take until they cleaned out all the oil. I picked up the car in afternoon and drove it the 28 miles distance home. Now the car smells like burning oil. My lease is over in February 2023. I will not be doing business with this location again. So sad that work ethic and customer service do not exist at this location any more. More

Think TWICE BEFORE buying here! You’ve been warned. The sales experience here was average but they guilted me into a 5 star review with Genesis USA, explaining how important it w You’ve been warned. The sales experience here was average but they guilted me into a 5 star review with Genesis USA, explaining how important it was that anything less than 5 stars would cause them trouble with Genesis USA. The real reason I canceled my Porsche order was for the Concierge Service where they BRING YOU a loaner Genesis and take yours in for service for you. Nice! That was the entire thing that tipped me towards a Genesis. I even confirmed at that time that they would have loaner vehicles (been bit by loaners before) and they assured me they had dedicated loaners for this program. When it came time for my first service they said they couldn’t offer Concierge Service because they had no loaners at all. My guess is that any that they had they sold off because it’s a pandemic and they can make more money! And dealers wonder why nobody likes the dealer experience! Why worry about making good on promises to existing customers when you can profit from new customers! I assume that’s the logic. But why not offer me a rental car and just come drop it off? Other dealers have done that. But no. No loaner. No rental. No pickup service. No drop off service. None of the stuff I was promised at all. I only have 1 car so that means I have to figure out how to get there, then to a rental car place, pay for a rental, and then do that in reverse when my car is done. All when I paid for Concierge Service already. I asked to speak to the Service Manager and got his voice mail. Left him a message even though he never said his name on the voicemail. A week later and no returned call I left a 1 star review for them. About 30 minutes later they called me. Of course, they FIRST replied to the review. Shows their priorities here. Cover ourselves before we go help the customer. Lovely. Service Manager Brian claims he never got my message and blamed it on a new phone system. Right. Okay. Great system. He also said he doesn’t control loaner vehicles or have any control over ordering them and didn’t know when knew loaners would arrive. Said it wasn’t his job. What? Wouldn’t loaner cars for the service program absolutely be part of the job of a Service Manager? Or shouldn’t he at least be informed of those things? I asked why he called if he couldn’t help me. He told me the dealer Manager, Justin, told him to. Hmm. Why didn’t Justin call me? I’m not important enough to talk to the dealer Manager? I asked him to have Justin call me, and so far he has NOT called me back. Doubt he will. Maybe another phone system glitch? When this first happened I also opened a support ticket with Genesis USA who assured me the dealer is NOT allowed to pull this stuff. They assured me they would follow up with the dealer directly and make sure this doesn’t happen again. But a week later and Brian at the dealer has no knowledge of this case being opened. So did Genesis USA not doing anything at all in a full week’s time? Trying to get a follow up from Genesis USA isn’t easy either as they keep telling me, more or less, that they’ll handle it and they don’t need to update me at all. Lovely. Not like that will stop me. I wouldn’t buy from Red Hoagland ever again at this point and don’t see myself buying another Genesis again either. The biggest issue here is that Genesis wants to be a luxury brand like Porsche and Mercedes but they’re doing it out of Hyundai dealers that have no clue how to offer a luxury experience. It’s like going to a shady pawn shop to buy a high end Tiffany diamond ring, and it shows. This is why they create the Concierge Service program and it’s great in theory but shows how easily it falls apart when you have a dealer that decides to sell off their loaners cars. More

We purchased a new 2021 Hy SF Hybrid on 8/17/2021. Shortly thereafter we began to hear a popping noise when driving the car. We have brought it in for service 3 times. Techs at this dealership have Shortly thereafter we began to hear a popping noise when driving the car. We have brought it in for service 3 times. Techs at this dealership have been unable to determine the cause of the problem. After the 3rd visit their advice to us was to file a claim under the Lemon Law. We are seriously concerned that we are driving a car with a safety issue. We are extremely disappointed that this is the best the dealership can do for us. More

got an oil change. They showed me my cabin filter full of debris and said it would be about $50, to replace. I asked if he could just tap it out and would get a filter They showed me my cabin filter full of debris and said it would be about $50, to replace. I asked if he could just tap it out and would get a filter later. Did it myself for $11. They replace the filter with the debris still on it. Very unprofessional if you ask me. Service advisor was Ryne Knuth, Tech, Muneshwar Persaud. Also got tire's rotated without a time to come back to retorque the tires. we will never go back here.. More

Difficult getting the service department. When you call the dealership you are immediately greeted by music with no message. Customer service is severely lacking. the dealership you are immediately greeted by music with no message. Customer service is severely lacking. More

Happy Consumer This dealership is the best and exceeds in every way to make sure the customer is happy. The service department is 100% in delivering exceptional ser This dealership is the best and exceeds in every way to make sure the customer is happy. The service department is 100% in delivering exceptional service every time you need to do maintenance on your vehicle. More

not a place I will return This was my third visit to this dealer service department, On my first visit i was pleased and the service was fast and the young lady was very nice This was my third visit to this dealer service department, On my first visit i was pleased and the service was fast and the young lady was very nice taking care of me, my second visit i arrived early after i dropped my wife off at work. I was told that everyone went to lunch and i should go out to lunch or shopping and come back after 1pm. I told Brian that i wasn't happy about leaving and having to return and he said that he was very sorry, so I decided to come back for another oil change and I needed a new rear wiper. I was waiting for over and hour and I asked Brian what was taking so long with my car, He went to check and could not find my car, he came back and asked what kind of car and what color it was . I told him and i asked where my car was, he found it and said that the RO number was not placed on the work order so whoever took my car in back just left it there with the work order on the seat. Brain took care of the bill and I didn't have to pay anything for my visit but I did not go there to get something for nothing . More

After the purchase I bought a brand new Elantra. They were very helpful in getting my financing and the deal was decent. When I took delivery of the vehicle I did not r I bought a brand new Elantra. They were very helpful in getting my financing and the deal was decent. When I took delivery of the vehicle I did not receive any floor mats. I thought that was strange. I have never bought a new car and not received floor mats. I received the first oil change at no cost for purchasing the car, however, they are not open on Saturday and I work Monday through Friday. I just have never known a service department that was not open on Saturday. Now I have to pay someone else to change my oil. More

complete disappointment It is hard for me to write this, but after many disappointments with this establishment over all, I had to put my opinion out there. about 3 years ag It is hard for me to write this, but after many disappointments with this establishment over all, I had to put my opinion out there. about 3 years ago when I was looking to buy a Hyundai, I visited this dealer twice, both times I was either attended to by a sales person that didn't seem interested in selling or one that told me that I should go somewhere else, and guess what I did, I ended up buying my Hyundai from Orlando Hyundai. Then I have taken the car 3 times for service at this dealer, and the service every time has been subpar! but this last time was the icing on the cake I took my car in with a rattling noise coming from the engine, mind you I had had a mechanic looked at it and told me the problem was the alternator, however, he recommended I took it to the dealer because it might still be under warranty. I dropped off my car at the dealer and couple hours later they called me and told me something different was the problem (I never mentioned to the tech what I knew) and that the car needed to stay until the next day, I agreed. Next day came around and got another call telling me they got the part, however, the noise was not completely gone, that It might be something else, now my cost for the visit had just more than double! it just seems to me that the service dept was using a process of elimination replacing parts until they got rid of the problem, I decided to pick up my vehicle and I can assure you I was left with no desire to bring my car back to this establishment, and will not recommend to anyone going there to either buy or get service More

service center I took my 09 Hyundai in to be serviced the service was great. the work was done in a timely fashion and price was reasonable. I took my 09 Hyundai in to be serviced the service was great. the work was done in a timely fashion and price was reasonable. More