Red Hoagland Hyundai

Extra charges added to my total without my understanding the that all were my respinsibity the that all were my respinsibity More

Think TWICE BEFORE buying here! You’ve been warned. The sales experience here was average but they guilted me into a 5 star review with Genesis USA, explaining how important it w You’ve been warned. The sales experience here was average but they guilted me into a 5 star review with Genesis USA, explaining how important it was that anything less than 5 stars would cause them trouble with Genesis USA. The real reason I canceled my Porsche order was for the Concierge Service where they BRING YOU a loaner Genesis and take yours in for service for you. Nice! That was the entire thing that tipped me towards a Genesis. I even confirmed at that time that they would have loaner vehicles (been bit by loaners before) and they assured me they had dedicated loaners for this program. When it came time for my first service they said they couldn’t offer Concierge Service because they had no loaners at all. My guess is that any that they had they sold off because it’s a pandemic and they can make more money! And dealers wonder why nobody likes the dealer experience! Why worry about making good on promises to existing customers when you can profit from new customers! I assume that’s the logic. But why not offer me a rental car and just come drop it off? Other dealers have done that. But no. No loaner. No rental. No pickup service. No drop off service. None of the stuff I was promised at all. I only have 1 car so that means I have to figure out how to get there, then to a rental car place, pay for a rental, and then do that in reverse when my car is done. All when I paid for Concierge Service already. I asked to speak to the Service Manager and got his voice mail. Left him a message even though he never said his name on the voicemail. A week later and no returned call I left a 1 star review for them. About 30 minutes later they called me. Of course, they FIRST replied to the review. Shows their priorities here. Cover ourselves before we go help the customer. Lovely. Service Manager Brian claims he never got my message and blamed it on a new phone system. Right. Okay. Great system. He also said he doesn’t control loaner vehicles or have any control over ordering them and didn’t know when knew loaners would arrive. Said it wasn’t his job. What? Wouldn’t loaner cars for the service program absolutely be part of the job of a Service Manager? Or shouldn’t he at least be informed of those things? I asked why he called if he couldn’t help me. He told me the dealer Manager, Justin, told him to. Hmm. Why didn’t Justin call me? I’m not important enough to talk to the dealer Manager? I asked him to have Justin call me, and so far he has NOT called me back. Doubt he will. Maybe another phone system glitch? When this first happened I also opened a support ticket with Genesis USA who assured me the dealer is NOT allowed to pull this stuff. They assured me they would follow up with the dealer directly and make sure this doesn’t happen again. But a week later and Brian at the dealer has no knowledge of this case being opened. So did Genesis USA not doing anything at all in a full week’s time? Trying to get a follow up from Genesis USA isn’t easy either as they keep telling me, more or less, that they’ll handle it and they don’t need to update me at all. Lovely. Not like that will stop me. I wouldn’t buy from Red Hoagland ever again at this point and don’t see myself buying another Genesis again either. The biggest issue here is that Genesis wants to be a luxury brand like Porsche and Mercedes but they’re doing it out of Hyundai dealers that have no clue how to offer a luxury experience. It’s like going to a shady pawn shop to buy a high end Tiffany diamond ring, and it shows. This is why they create the Concierge Service program and it’s great in theory but shows how easily it falls apart when you have a dealer that decides to sell off their loaners cars. More

First, let me say that I absolutely hate shopping for cars. At most dealerships it is haggling and back-and-forth to reach an agreement that takes forever and drives me crazy. It was NOT that way at Re cars. At most dealerships it is haggling and back-and-forth to reach an agreement that takes forever and drives me crazy. It was NOT that way at Red Hoagland. I attribute the majority of our very positive experience to our salesperson, Jimmy Hobbs. He is relaxed, friendly, helpful, and above all very knowledgeable. We purchased a new Hyundai Santa Fe Limited. The technology in this car is amazing, and it is fairly detailed. Jimmy had mastered everything. I think he is the only salesman anywhere at any time that we have purchased a car who knew exactly how every feature worked. When it was time to buy, there were no changes in price, no "oh but we didn't mean this or that," the deal was exactly what it was represented to be from the start. Additionally, Bill, the finance guru who also went over warranties we could purchase was very helpful, explained things thoroughly, and put no pressure on us to purchase. He knew exactly what he was doing and was probably the best finance person we have every worked with when buying a car. Justin Hoagland also came our to greet us and spent time talking with us. All of the employees from Dana who responded to initial inquiry to Jimmy to Bill to Justin were honest, up-front, and customer oriented. It was a professional, class-act experience from start to finish, and, in the end, I really didn't hate the fact that it took most of the day. Why? Because they knew what they were doing, and they were busy selling 16 cars that day. Nissan and Honda are right beside them, so those numbers alone say something about the type of atmosphere, people, and deals to be found at Red Hoagland. We will be back. If you are in the market for a car, it would be a mistake not to check them out. More

We purchased a new 2021 Hy SF Hybrid on 8/17/2021. Shortly thereafter we began to hear a popping noise when driving the car. We have brought it in for service 3 times. Techs at this dealership have Shortly thereafter we began to hear a popping noise when driving the car. We have brought it in for service 3 times. Techs at this dealership have been unable to determine the cause of the problem. After the 3rd visit their advice to us was to file a claim under the Lemon Law. We are seriously concerned that we are driving a car with a safety issue. We are extremely disappointed that this is the best the dealership can do for us. More

My 2018 Hyundai has a trunk lock recall. I called Red Hoagland Hyundai and gave them the information on my car. I had an appointment on Thursday of that week at 1:30. I asked how long will t I called Red Hoagland Hyundai and gave them the information on my car. I had an appointment on Thursday of that week at 1:30. I asked how long will this take? I was told about an hour or less. I brought my car in and waited. After about an hour, I was told that my car was ready. When I got my car, I was shocked to find out that my lock was not fixed. I was told that this was only an inspection and that I would have to return at a later date to have my lock repaired, WTH. When I asked when will that be, I was told that there's a back log and they are unable to give me a date. I was infuriated. When I arrived home, I called Lakeland Auto Mall, I was told to bring my car in at 7:30 the following day. I got up early and brought my car in. My car was fixed within an hour. I am writing this review to warn others to stay away from Red Hoagland Hyundai. Christopher Sawney More

got an oil change. They showed me my cabin filter full of debris and said it would be about $50, to replace. I asked if he could just tap it out and would get a filter They showed me my cabin filter full of debris and said it would be about $50, to replace. I asked if he could just tap it out and would get a filter later. Did it myself for $11. They replace the filter with the debris still on it. Very unprofessional if you ask me. Service advisor was Ryne Knuth, Tech, Muneshwar Persaud. Also got tire's rotated without a time to come back to retorque the tires. we will never go back here.. More

Difficult getting the service department. When you call the dealership you are immediately greeted by music with no message. Customer service is severely lacking. the dealership you are immediately greeted by music with no message. Customer service is severely lacking. More

Purchased 2021 Hyundai. Worked with Internet Sales and New Car Sales team to put together the deal. They did exactly what they said they would do on pricing and fees, no surprises and no games. The Financ New Car Sales team to put together the deal. They did exactly what they said they would do on pricing and fees, no surprises and no games. The Finance team was good as well and we were able to obtain the finance rate we were hoping to get as well as achieve our monthly payment goal. We live 2 hours away and will go back to Red Hoagland when we are ready to buy another Hyundai. More

A huge lack of professionalisms in this dealership, from the mangers, to the front desk girl, to their sales team. Salesman Ezra was absolutely awful. Not only was he your typical sexist car salesman’s who the mangers, to the front desk girl, to their sales team. Salesman Ezra was absolutely awful. Not only was he your typical sexist car salesman’s who only addresses the “Man” but he clearly had his own personal bias against. We were ignored once we left his office after being promised the world. It was impossible to get a hold of him for a simple yes or no question, instead was only texted “with a customer” as hours passed by. It wasn’t until I said I was no longer interested that Ezra then flipped out over text saying he was busy with customers who were “here and able to buy but good luck”. I was shocked to be told that because So are we? We drove over 2 hours to work with Ezra and now that’s the response? He couldn’t even offer the curtesy of pacifying me to say he’s working on it, Ezra instead pushed us aside to work with whoever he felt were more deserving than us. He then goes on to BULLY and harass us over text messages and brings up our private information and hurled a personal insult. I’ve never been treated this way in my life or left a review about anyone but Ezra was literally that horrible I felt inclined to warn others and save them from being harassed and wasting their time. We ended up buying with Kia and suggest others do the same More

Purchased 2021 Hyundai Palisade SEL on 2/22/21. Worked with Internet Sales and Used Car Sales team to put together the deal. They did exactly what they said they would do on pricing and fees, no surprises with Internet Sales and Used Car Sales team to put together the deal. They did exactly what they said they would do on pricing and fees, no surprises and no games. The Finance team was good as well and we were able to obtain the finance rate we were hoping to get as well as achieve our monthly payment goal. We live in the Tampa are and I will go back to Red Hoagland when we are ready to buy another Hyundai. More