Raymond Chevrolet - Service Center

Broken parts Went to get truck washed and my mirror got broke in the process. They did nothing to help me fix it. Even when I called them the same day. They said t Went to get truck washed and my mirror got broke in the process. They did nothing to help me fix it. Even when I called them the same day. They said they would get back to me but did not. More

Only there to sell cars Back in 2016, I bought a Brand new 2016 Silverado from Raymond Chevrolet and had a great salesman. However, their service and service manager were Back in 2016, I bought a Brand new 2016 Silverado from Raymond Chevrolet and had a great salesman. However, their service and service manager were the worst when it come time to do work on my truck. They gave me a hard time about getting a loaner and basically told me to get lost, and that they didn't want my business. I wrote the General Manager an email about my experience and he never contacted me nor did he try to win my business back. They don't seem to care about the customer, only about selling cars. Martin Chevrolet in Crystal Lake now has my business. More

I purchased my 2007 avalanche from raymond in 2008.the sales dept was very good.However my problems began the following day when the service dept told me the couldnt repair scratches as promised by sales. sales dept was very good.However my problems began the following day when the service dept told me the couldnt repair scratches as promised by sales.I should have returned the truck then.In the next 2 1/2 years remaining on the warranty I was back repeatedly for recurring repairs.In 8 visits they replaced and reglued each of my door moldings 3 of 4 were done more than once.Before the warranty expired I expressed my concerns to Fred who was in charge of service for ray and raymond. he assured me he would personally make sure the repairs were done right this time. 6 months after warranty expired same problem started agian. SUPRISE!!! Guess what Fred no longer works here. The service writer never called back as promised. At my next oil change it was worse. Agian no return call. So I called several times before being told "You have no waranty it expired." I asked why they wouldnt stand behind their work.I was told "what,do you expect the warranty to go on forever?" No I did not I just expected it to be done right. NOW THEY EXPECT ME TO PAY THEM FOR THE REPAIRS THEYVE ALREADY DONE MULTIPLE TIMES. As I write this 3 of my moldings are coming off of my truck.Now I will have to pay to have a PROFESSIONAL repair them. Thanks RAYMOND CHEVROLET I WILL NOT BUY ANOTHER VEHICLE FROM YOU. in fact as you are my local dealer I will probably NEVER BUY ANOTHER CHEVY. This wasnt the only issue, just the most annoying UPDATE:3/8/2012 WITHIN HOURS OF POSTING THIS AND FORWARDING IT TO GM I RECIEVED A CALL TO COME IN AND DISCUSS IT. wHEN I ARRIVED I MET WITH PETE RADZIUK AND ROBBIE LONG .BOTH HAD REVIEWED MY SERVICE FILE AND COMPLAINT. wE SAT DOWN AND HAD A CONVERSATION AND THEY AGREEED TOTAKE CARE OF THE REPAIRS EVEN THOUGH THE TRUCK IS NOW 20 MONTHS OUT OF WARRANTY.. IT IS NOW MARCH 8 MY REPAIRS WERE COMPLETED TODAY AND I AM VERY HAPPY. ROBBIE AND PETE WERE REASONABLE POLITE AND A PLEASURE TO DEAL WITH.I WROTE THE ORIGONAL REVIEW TO VENT EXPECTING NOTHING TO COME OF IT BUT THEY MADE THINGS RIGHT. IT LOOKS LIKE THEY NOW HAVE A GOOD TEAM IN PLACE TO TAKE CARE OF THEIR CUSTOMERS. More