Ray Skillman Southside Auto Center

Terrible experience at Ray Skillman Southside Kia this afternoon. After finding a 2022 Telluride online and confirming availability I attempted to begin an online purchase but had a few questions that I w afternoon. After finding a 2022 Telluride online and confirming availability I attempted to begin an online purchase but had a few questions that I wanted answered before committing. My biggest need here was to have a quick turnaround for a vehicle as purchasing cars is always a nightmare experience that takes over 3 hours. I have a Director level position where I am unable to block off large portions of my day, and the single most important aspect of this discussion was that I didn't want my time wasted. After discussion with the Sales representative I was told that this was more complicated for the vehicle I wanted and that I would need to visit the dealership as these were first-come-first-serve, and he would happily help to expedite the sale. After taking the afternoon off work, and driving over an hour to the dealership, I met the salesperson. He requested the keys to the vehicle and was told that the car had just been promised to be held for a couple that was driving in from over 2 hours. I asked what time the other couple called, which was dodged, clearly indicating that I was first to the car. I was also at the dealership with cash in hand only to be told that the first-come-first-serve car was being held, against policy. I contacted the GM and after 2 conversations was offered to order a car without markups, which might I add is backordered for months. Pretty much adding insult to injury on the worst experience I have ever had at a car dealership. The summary take home is that, 1) this dealership participates in unethical double-standard sales tactics where customers are given special treatment in a supposedly first-come-first-serve environment. 2) There is very poor customer service and communication on the general sales floor indicating poor overall management from the top, which was confirmed after 2 unresolved conversations with the General Manager, who failed to act ethically and lost any future business and an immediate 40K sale. 3) My wasted time today equated to $251.25 of missed time, gas to and from the dealership, and an entire evening of compete rage and disbelief over a very poorly handled sales situation. I would strongly recommend looking elsewhere for a vehicle. Given my experience just walking through the door, I can't even imagine what kind of tactics and poor customer service would follow into the buying process, then downstream if god forbid, any service was required. This car dealership perpetuates the age old stigma of slimey car dealers and unethical salespeople. This is the type of business that gives car sales, and the sales industry overall a bad name. More

The General Manager is committed to customer service. He responded to my inquiry from this site, when I was just trying to figure out who the GM was. I had a same day response to my email concerning custome responded to my inquiry from this site, when I was just trying to figure out who the GM was. I had a same day response to my email concerning customer satisfaction with purchase and service. He called me that same day when my concerns about service department missteps had become apparent, and from that moment forward I had no further issues with the service department. Thank you Andrew Pittman for taking the time heat the voice of the customer. More

I purchased a NEW 2011 GMC Sierra 2500HD diesel from this dealer in 2011. It had problems from day one - for starters I noticed oil on my garage floor the morning after I picked up the truck. MANY problems w dealer in 2011. It had problems from day one - for starters I noticed oil on my garage floor the morning after I picked up the truck. MANY problems with this truck over the course of 10 years. I should have claimed the Lemon Law but I kept being promised that they would get it fixed. I swear that up until this last repair they had a guy that just graduated the 8th grade working on it. This new guy, Jake, fixed the problem this time and I had faith in his abilities but to be truthful I no longer had faith in the truck with only 60,000 miles on it. I even tried to trade it off to them (remember this is where I also purchased it from) as soon as it came out of their repair shop and they insulted me with a $13,000 trade-in value so after this last $2,000 worth of repairs I drove it off the lot and straight to a Toyota dealership that offered me - at first - $30,000 trade-in value and we went from there. This use to be my go to place for auto's. But something has changed in the last decade and I'll most likely never purchase another vehicle from there again. Nor will my family, friends, cousins, neighbors... More

I dealt with Kohlin, Chase, Drew and Colt. I really wanted a Kia Stinger but didn’t want to go above a certain amount/month. I didn’t think it was going to be possible, but these guys went above and be wanted a Kia Stinger but didn’t want to go above a certain amount/month. I didn’t think it was going to be possible, but these guys went above and beyond and got my payments where I wanted them to be. I’m in love with my car, and can’t say enough good things about these guys. More

We bought a Z06 Corvette Saturday. We haven’t Taken possession of it yet because they had to do some repairs they told us they would leave it in the garage so it wouldn’t be out in the weather, we expr possession of it yet because they had to do some repairs they told us they would leave it in the garage so it wouldn’t be out in the weather, we expressed to them that we do not want it driven in the rain snow with salt on the roads they promised it would stay in the garage and they would have a guy come there and fix it. Monday we called to check on it and they drove it in the pouring down rain with salt on the roads to get it fixed on top of putting more mile on it and Cory keeps defending his guys at the dealership he doesn’t care what his customers think. I Tried to talk to Ray Skillman I thought he would want to know what was going on Cory told me that he doesn’t want to know and he handles stuff for Ray Skillman. you don’t do business like that you need to be upfront and honest with your customers. We would have never authorized it. More

Kia Soul Wanted a soul but in a manual. They got it all worked out for getting me one from another Kia location. They even had it delivered here. And I love it Wanted a soul but in a manual. They got it all worked out for getting me one from another Kia location. They even had it delivered here. And I love it! More