Ray Skillman Southside Auto Center

Francina at Ray Skillman is a very rude and unprofessional individual. And I truly hope they get rid of her. She lies and commits fraud on applications for loans she combines all sources of inc unprofessional individual. And I truly hope they get rid of her. She lies and commits fraud on applications for loans she combines all sources of income knowing that the loan place wont accept self employment as part of loan. So she puts it all as your verifiable income through your employer. Then tells you to lie to the loan company. They try to pressure you into keeping a car that has issues that the loan company said they will let you out of the loan. They send over 4 individuals to try to convince you. Very bad customer service. I will post this two or three times in here....IF YOU GET A VEHICLE FROM THEM MAKE SURE IT IS WHAT YOU WANT AND IF NOT WHEN THEY DO THE WELCOME CALL FROM THE LOAN COMPANY TELL THEM THE ISSUES AND THEY WILL STOP THE PAYMENT. DO NOT LET THESE PEOPLE GET AWAY WITH WHAT THEY DO. THEY NEED STOPPED. More

They responded to my inquiry and I answered back that I couldn't afford the vehicle with all their add ons, taxes and paperwork fees. There was no explantion to add ons and fees. couldn't afford the vehicle with all their add ons, taxes and paperwork fees. There was no explantion to add ons and fees. More

Horrible customer service after the sale. Said they aligned and balance the wheels. I asked twice before my son bought it, who lives in Tennessee. After being assured the service was performe Said they aligned and balance the wheels. I asked twice before my son bought it, who lives in Tennessee. After being assured the service was performed, he purchased it and then I picked it up last Wednesday and drove it here to Terre Haute. Alignment is off and the wheels are out of balance. They told me that they would not compensate me for the $140 I paid to get it fixed in Terre Haute. I was not going to drive an hour and a half back over there the way it was driving. The sales manager said the service was done, so basically said screw you. I sent a message to the automotive group but received no response. Surprise!!! So I would not buy anything from any of the Ray Skillman dealerships and I would definitely not have any service done there because they will not stand behind their work. More

I've gotten 5 cars from this place through Tommy reed. My 6 car from Joshua which unlike Tommy did not listen instead told me and my husband that the band of cars we like are trash. And pushed us to get a My 6 car from Joshua which unlike Tommy did not listen instead told me and my husband that the band of cars we like are trash. And pushed us to get a Kia soul which we didn't want. Now we are stuck with payments that doesn't meet are budget and a car we do not want. Thanks a lot Joshua cones and Bailey. More

Terrible experience at Ray Skillman Southside Kia this afternoon. After finding a 2022 Telluride online and confirming availability I attempted to begin an online purchase but had a few questions that I w afternoon. After finding a 2022 Telluride online and confirming availability I attempted to begin an online purchase but had a few questions that I wanted answered before committing. My biggest need here was to have a quick turnaround for a vehicle as purchasing cars is always a nightmare experience that takes over 3 hours. I have a Director level position where I am unable to block off large portions of my day, and the single most important aspect of this discussion was that I didn't want my time wasted. After discussion with the Sales representative I was told that this was more complicated for the vehicle I wanted and that I would need to visit the dealership as these were first-come-first-serve, and he would happily help to expedite the sale. After taking the afternoon off work, and driving over an hour to the dealership, I met the salesperson. He requested the keys to the vehicle and was told that the car had just been promised to be held for a couple that was driving in from over 2 hours. I asked what time the other couple called, which was dodged, clearly indicating that I was first to the car. I was also at the dealership with cash in hand only to be told that the first-come-first-serve car was being held, against policy. I contacted the GM and after 2 conversations was offered to order a car without markups, which might I add is backordered for months. Pretty much adding insult to injury on the worst experience I have ever had at a car dealership. The summary take home is that, 1) this dealership participates in unethical double-standard sales tactics where customers are given special treatment in a supposedly first-come-first-serve environment. 2) There is very poor customer service and communication on the general sales floor indicating poor overall management from the top, which was confirmed after 2 unresolved conversations with the General Manager, who failed to act ethically and lost any future business and an immediate 40K sale. 3) My wasted time today equated to $251.25 of missed time, gas to and from the dealership, and an entire evening of compete rage and disbelief over a very poorly handled sales situation. I would strongly recommend looking elsewhere for a vehicle. Given my experience just walking through the door, I can't even imagine what kind of tactics and poor customer service would follow into the buying process, then downstream if god forbid, any service was required. This car dealership perpetuates the age old stigma of slimey car dealers and unethical salespeople. This is the type of business that gives car sales, and the sales industry overall a bad name. More