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Ray Skillman Northeast Buick GMC - Service Center
Indianapolis, IN
402 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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402 Reviews of Ray Skillman Northeast Buick GMC - Service Center
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July 17, 2012
I had a oil change/tire rotation appointment scheduled for 10:30 today. I arrived at the service department at 10:25 to what seemed to be a very busy service department. I was met by a service employee an for 10:30 today. I arrived at the service department at 10:25 to what seemed to be a very busy service department. I was met by a service employee and communicated that I had a 10:30 appointment and was informed service was running 1hour 15 minutes behind. At this point I told the service employee I could not wait that long and was not offered to reschedule later in the day or maybe the next day. I would suggest if your customers have an appointment time and your service department knows they may be running behind, they might call to reschedule for a later time or next day. Thanks, Paul&Carrie Hiatt More
by pchiatt2
Employees Worked With
Carrie Hiatt
June 25, 2012
The employees were very polite, courtious and helpfull. The timeframe that the service was done in was exceptionally fast, couldn't believe how fast! Keep up the good work guys!!!! The timeframe that the service was done in was exceptionally fast, couldn't believe how fast! Keep up the good work guys!!!! More
by joshnshanan
Employees Worked With
Kathy Pancake
March 15, 2012
I would recommend this dealership because of the staff. They listened to us, went beyond anyone else to provide for us, and we could relate to the gentlemen who helped us. They listened to us, went beyond anyone else to provide for us, and we could relate to the gentlemen who helped us. More
by atoner
Employees Worked With
Jim Schofield, Ron Rafail
July 20, 2011
I recieved fast and friendly service. I didn't feel pressured into having unneeded service performed. Would recommend this dealership to both friends and family. pressured into having unneeded service performed. Would recommend this dealership to both friends and family. More
by jstackho
Employees Worked With
Ron
July 20, 2011
The Staff I have interacted with has always been courteous and proffesional. All repairs have been completed in a timely manner. The facility has always been clean. courteous and proffesional. All repairs have been completed in a timely manner. The facility has always been clean. More
by rafaila
Employees Worked With
Ron Rafail
July 20, 2011
I really have no problems with the service but I think an hour to change the oil and rotate 4 tires is a little long. Its my thought that while the oil is draining you can rotate at least 2 out of the 4. m hour to change the oil and rotate 4 tires is a little long. Its my thought that while the oil is draining you can rotate at least 2 out of the 4. maybe all 4. But overall I think the reps are very courteous and do their best to get u on ur way. Cleve Francoeur More
by francoeur1938
Employees Worked With
Ron Rafail
July 11, 2011
I have been going to this Dealership for over 30 years (even though I have one that is closer to my side of town that I live and have been to the other location on south side of Indy) but because I have a (even though I have one that is closer to my side of town that I live and have been to the other location on south side of Indy) but because I have always gotten the best treatment from this particular Dealership I continue to go. Even with exchanging owners a couple of times I have still recieved the Best treatment there and will continue to go and recommend. More
by blondie314
Employees Worked With
devan behrman
July 08, 2011
todd and karl are good people made me feel right at home ,i have been to other places for maintains. put they are the best,the dealership is a great place to go too. thank you pennie huston ,i have been to other places for maintains. put they are the best,the dealership is a great place to go too. thank you pennie huston More
by phuston
Employees Worked With
tood richardson,and karl
July 02, 2011
I took my truck in due to some warranty work and Todd was very helpful and continued to work with me until we resolved my trucks problem. I will defiantly having them due any work needed on my truck. very helpful and continued to work with me until we resolved my trucks problem. I will defiantly having them due any work needed on my truck. More
by harrisclh99
Employees Worked With
Todd Richardson
June 24, 2011
I had a rough experience with an oil change chain store and communicated this to Ron over the phone. He quickly made an appointment for me to bring my car in. I was pleasantly greeted and spoke w/ Ron. H and communicated this to Ron over the phone. He quickly made an appointment for me to bring my car in. I was pleasantly greeted and spoke w/ Ron. He said they would take a look and sent me to the very nice waiting room w/ coffee and donuts!! Ron came in and gave me some very good news in a friendly, casual manner which I appreciated because all too often women are spoken to condescendingly when dealing w/ car service at other places. He also was thoughtful enough to match the oil change price of the other place since it was the price I was planning on getting at the chain store. Very impressive!! Oh and they ran my car thru the wash! Great service all around! More
by andreavasquez
Employees Worked With
Ron Rafail
