Ray Skillman Ford

It was a great experience! Didn’t take as long as I thought it would. Great experience! Didn’t take as long as I thought it would. Great experience! More

This is a long post but worth the read if your considering buying a vehicle from Ray Skillman Ford December of 2024 we bought a brand new 2025 Ford Explorer from Ray Skillman in Greenwood. We h considering buying a vehicle from Ray Skillman Ford December of 2024 we bought a brand new 2025 Ford Explorer from Ray Skillman in Greenwood. We have bought several vehicles from Ray Skillman Ford because we have always got exceptional service. Unfortunately something has changed bad enough I think it needs to be shared. Today, I came out to my Explorer that is still under factory warranty. My key fob would not work to unlock it, the key in the door would not work to unlock it, and the app would not work to unlock it. It's was completely inaccessible. I was standing out in the 28 degree weather with my three-year-old who got out of the ICU last week. He now has a feeding tube. His medical supplies and things I need to rescue him if he went downhill were in this locked car. So, putting it off until Monday wasn't an option. I understand now that having all of that in there wasn't a great idea, but I also never thought even the actual door key wouldn't open it. So..I immediately call the tow truck to get them on the way. Then I called Ray Skillman. I figured if something is wrong with my less than a year old new car that makes it not drivable/inaccessible surely the dealer will help me out. I explained the situation and the importance of getting into the vehicle to get my son's medical supplies. The response from the service person was, "Well I'm not there. I can't help you. Try to call a locksmith. Earliest we can look at it is monday and we don't have any loaners." So, I called back and asked to talk to the general manager. I explained whole situation to Josh. I also explained that my 3-year-old has an appointment Monday morning with his surgeon that I have to be able to get to. He said they have a waiting list for a loaner vehicles a few weeks out and there's nothing they would do for me. I begged for a loaner, used vehicle, or anything so that I have a drivable vehicle. My son's condition could turn life threatening again very quickly so not having a vehicle isn't an option. I explained our loyalty to Ray Skillman through the years and asked if there's absolutely anything they can do to help me. At this point all the rental places have closed. Josh said that was the answer he got and there's nothing they can do for me. I bought brand new because it should be reliable. The car is still under the bumper to bumper warranty with less than 25k miles. This is due to a manufacturer problem and since they already sold it, Ray Skillman doesn't care. There's 3 recalls currently on the vehicle. I offered to provide any proof they needed of my situation because I understand people probably make things up to get their way. I would understand if I had an absurd request or was asking something unreasonable. All I was asking for is a loaner. Given the circumstances there's not a single car on that lot that can let me drive through Monday when they can look at it? After you drive off that lot, they just genuinely don't care is the bottom line. I understand that it's a car and things are going happen/go wrong. However, when that happens especially to a new vehicle due to a Ford problem, I would expect them to take care of their customers and have better service than what I experienced. I didn't buy a used car with a bunch of miles then get mad that it didn't work. I bought a brand new vehicle expecting that if something goes wrong they take ownership for it and take care of their customers. I know I personally would like to know the kind of people I'm spending so much money with and making such an important decision. If they don't care to this extent I definitely don't trust them to be making such an important financial decision for our family in the future. I felt other people deserve to know the kind of people they're working with as well. More

Service and professionalism are not just words for this dealership. Explanations and expectations were well above and beyond what I expected. dealership. Explanations and expectations were well above and beyond what I expected. More

Extremely patient with me! I was in bankruptcy and they did not give up until they found some that worked for me unlike another ray Skillman that I visited! They were extreme I was in bankruptcy and they did not give up until they found some that worked for me unlike another ray Skillman that I visited! They were extremely nice and accommodating! Will purchase from them again and refer family and friends! More

Always a great experience. Jessika. Eric and Mike always take great care of me when it's time to pick up a new vehicle. Jessika. Eric and Mike always take great care of me when it's time to pick up a new vehicle. More

They treat us like family. Ray Skillman Ford is amazing. They have taken care of us for years. Ray Skillman Ford is amazing. They have taken care of us for years. More

IT WAS MY FIRST TIME THERE, BUT IT WILL NOT BE MY LAST. EVERY BODY WAS TRULY PROFESSIONAL AND WAS VERY ACCOMMODATING THROUGH THE PURCHASE. EVERY BODY WAS TRULY PROFESSIONAL AND WAS VERY ACCOMMODATING THROUGH THE PURCHASE. More

Josh Polk is amazing . Josh always goes above and beyond to help me with my needs. I tell him what I’m looking for and Josh makes it happen. Josh always goes above and beyond to help me with my needs. I tell him what I’m looking for and Josh makes it happen. More

This was our fourth vehicle purchase there. The staff and service were great as usual. I look forward to coming back next year when my son is ready to make his first new car purchase. The staff and service were great as usual. I look forward to coming back next year when my son is ready to make his first new car purchase. More