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Ray Laks Honda

Orchard Park, NY

Overview
Reviews
Vehicles
4.8
346 Reviews
Call Dealership (716) 844-6051

3590 Southwestern Blvd

Orchard Park, NY

14127

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Showing 346 reviews

November 13, 2024

Karen was wonderful to work with and she won us over from a dealer I had worked for and had bought cars from for about 30 years In addition, our salesperson did a wonderful job explaining all about the vehi More

by danpotenza
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Karen, Christopher and Josh, William Wertheim
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Nov 13, 2024 -

Ray Laks Honda responded

Thank you for choosing Ray Laks Honda! Providing excellent service is a top-notch goal of ours. We appreciate your trust in us after 30 years with another dealer. If you need anything else in the future, feel free to reach out to Karen, Josh, and the team!

November 13, 2024

Friendly, no pressure Sales Department. Easy to work with for trade in and financing. Service department is fantastic. More

by Buffjetmech
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Leland Rhinebarger , William Wertheim
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Nov 14, 2024 -

Ray Laks Honda responded

We're glad to hear that you had a positive experience with our sales and service teams at Ray Laks Honda! It's great to know the trade-in and financing process was smooth for you. Thank you for your feedback, and we hope you'll stop by and visit us again soon!

November 12, 2024

Vicky was a great sales person and never like some sales men in the past. More

by tfitzgeraldjr2000
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Vicky Colt, William Wertheim
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Nov 12, 2024 -

Ray Laks Honda responded

Thank you for sharing this! We're so glad Vicky left such a standout impression. Here’s to more experiences that feel genuinely helpful, and never like “sales.” If there’s anything else we can do for you, just give us a shout! We'll be here to help at Ray Laks Honda. 🚗✨

November 12, 2024

Wonderful experience! We were well informed and do not feel Pressured at all. Love our new Pilot! More

by John
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
All were great
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Nov 13, 2024 -

Ray Laks Honda responded

It's wonderful to hear you had a wonderful experience, John! We hope you'll visit us again at Ray Laks Honda, and enjoy your new Pilot!

November 12, 2024

Dealership was clean, had a lot of nice amenities and refreshments, and roy is absolutely wonderful to work with. He definitely deserves a raise More

by jgalante713
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
roy dickey
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Nov 13, 2024 -

Ray Laks Honda responded

We're delighted to hear that Roy made your experience at Ray Laks Honda so enjoyable! Thanks for the shoutout, and we appreciate your feedback on our amenities too. You're warmly invited to visit us anytime there's a need!

November 11, 2024

Service wait was good, but vehicle had greasy hand prints on the hood and door. Tires were rotated but air pressure was inconsistent from tire to tire. Although i still do business with Laks, attention to de More

by jamesabbatoy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
William Wertheim
Report | Print
Nov 12, 2024 -

Ray Laks Honda responded

Hi James, Thank you for your feedback. I apologize for the oversight with the handprints and tire pressure. This is not up to our usual standards. Your continued business means a lot, and I would like to address these concerns with you directly. Please feel free to reach out at your convenience. Thank you, Richard Scheck Service Manager rscheck@lithia.com

November 11, 2024

Fit me in for appointment last minute. I received prompt and courteous service. Will return for future repairs. More

by donkasperek
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
William Wertheim
Report | Print
Nov 12, 2024 -

Ray Laks Honda responded

Thank you for the positive feedback. We look forward to your future visits to Ray Laks Honda. In the meantime, drive safe!

November 11, 2024

Great service! Fast friendly very helpful with my time constraints and my needs for repair. More

by Jmaybee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick Scheck
Report | Print
Nov 12, 2024 -

Ray Laks Honda responded

We appreciate your positive review and taking the time to share your experience. When you're ready for great service again, the Ray Laks Honda team is here for ya!

November 09, 2024

Chris was great to work with! This has by far been the easiest and least pushy sales experience I've ever had. More

by Mbruckman47
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
William Wertheim
Report | Print
Nov 11, 2024 -

Ray Laks Honda responded

That's what we love to hear! We're super proud that Chris made your experience at Ray Laks Honda so smooth and enjoyable! Thanks for sharing this fantastic feedback with us. You're warmly invited to visit us again anytime there is a need!

November 08, 2024

The staff went above and beyond when I dropped my car off for service. They returned my car washed as well, which was a nice touch. More

by izzy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
William Wertheim
Report | Print
Nov 08, 2024 -

Ray Laks Honda responded

Izzy, we're delighted to hear that our team at Ray Laks Honda exceeded your expectations and added a special touch by washing your car. Thanks for sharing this positive experience! We look forward to serving you again. 🙂

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