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Ray Laks Honda

Orchard Park, NY

Overview
Reviews
Vehicles
4.9
467 Reviews
Call Dealership (716) 844-6051

3590 Southwestern Blvd

Orchard Park, NY

14127

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Showing 467 reviews

February 19, 2025

Quick, convenient & courteous service desk. Maintenance check up, oil change handled in a timely manner and vehicle recall described concisely for my satisfaction. More

by Capt. Lou Albano
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark, service advisor , William Wertheim
Report | Print
Feb 19, 2025 -

Ray Laks Honda responded

Your satisfaction is our goal and we're glad to hear your recent service visit went well! Thanks for trusting our team with your vehicle's care.

February 17, 2025

Due to the bad weather the service was a little long in being completed however it was not as long as I was quoted it would take. More

by rocknrowles
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
William Wertheim
Report | Print
Feb 17, 2025 -

Ray Laks Honda responded

We appreciate your patience and understanding during the weather-related delay. The team works hard to get you in and out in a timely manner. Thank you for sharing your experience with us.

February 16, 2025

Was in for service on my 2024 Hybrid CRV. Service was done in a timely fashion. Service writers were friendly and knowledgeable. More

by Goober
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Banas
Report | Print
Feb 17, 2025 -

Ray Laks Honda responded

Our team takes pride in providing friendly and knowledgeable assistance at Ray Laks Honda. Thank you for the kind words and for trusting us with your vehicle's care!

February 16, 2025

The service was good but disappointed the battery was dead after only 1,448 miles. More

by tgraham2u
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
William Wertheim
Report | Print
Feb 17, 2025 -

Ray Laks Honda responded

Thank you for complimenting the service you received from our Ray Laks Honda team. We understand it is upsetting when car battery issues arise earlier than expected and we sincerely appreciate your understanding. Travel safely and please reach out to us again whenever we can next be of service.

February 15, 2025

Prompt and efficient service. Service staff was informative and friendly. Work was completed in a short amount of time. More

by Mgsmith26
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim
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Feb 17, 2025 -

Ray Laks Honda responded

At Ray Laks Honda, we always aim for a quick and easy service experience. Thanks for taking the time to share your kind words with us!

February 15, 2025

Easy to make an appointment friendly service advisors. Provides accurate wait time car will be worked on. Had to recalls and had to make two separate appointments that were canceled but that is not the d More

by marilyn.wilsonhamburg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
Report | Print
Feb 17, 2025 -

Ray Laks Honda responded

It's awesome knowing you had a positive experience with our service advisors at Ray Laks Honda, Marilyn. We're glad you're enjoying your CR-V, and we appreciate your understanding regarding the appointment changes. Thank you for choosing us!

February 13, 2025

Very helpful and always professional. I appreciate the extra effort to ensure prompt service! Great job More

by Kevin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marcus Yates
Report | Print
Feb 13, 2025 -

Ray Laks Honda responded

Seeing five-star ratings like yours make our day. Thank you, Kevin, and see you next time! From all of us at Ray Laks Honda.

February 13, 2025

Even though it was service due to a recall, it was done quickly and efficiently. More

by david_sardina
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
Report | Print
Feb 14, 2025 -

Ray Laks Honda responded

That's wonderful to hear, David. Thank you for your feedback! If there's anything more we can do for you, feel free to reach out to us at Ray Laks Honda!

February 12, 2025

They are accommodating, friendly and helpful. They go out of their way for the customer. More

by kgauch
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
William Wertheim
Report | Print
Feb 12, 2025 -

Ray Laks Honda responded

Thank you so much for leaving us a review. We appreciate your support and look forward to welcoming you back to Ray Laks Honda. 😊

February 12, 2025

Service was outstanding as is usual, staff was courteous, Knowlegeable and friendly! An excellent experience. More

by gbbthumper
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
William Wertheim
Report | Print
Feb 12, 2025 -

Ray Laks Honda responded

We're delighted to hear that you had an excellent experience with our courteous and knowledgeable team at Ray Laks Honda! Thank you for your kind words, and we look forward to serving you again in the future.

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