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Ray Laks Honda

Orchard Park, NY

Overview
Reviews
Vehicles
4.8
346 Reviews
Call Dealership (716) 844-6051

3590 Southwestern Blvd

Orchard Park, NY

14127

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Showing 346 reviews

December 05, 2024

Excellent professional considerate of customer time Tried other places but none matched the service at RL More

by Aes1001
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
William Wertheim
Report | Print
Dec 06, 2024 -

Ray Laks Honda responded

Thank you for the fantastic feedback! We're very happy to hear that our team at Ray Laks Honda provided service that stood out. We appreciate your support and look forward to serving you again in the future!

December 05, 2024

Very Understanding & Professional. Also the Dealership is very clean & comfortable. And " THANKS " for the FREE snacks. More

by SHARE24
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
William Wertheim
Report | Print
Dec 06, 2024 -

Ray Laks Honda responded

We're so glad to hear you enjoyed your visit and appreciated the clean, comfortable environment at Ray Laks Honda. It's great that our team's professionalism made a positive impression on you. Enjoy those snacks. We'll have more for you during your next visit!

December 04, 2024

Everyone was very accommodating and my appointment went very smoothly. Waiting area was clean and their were snacks and coffee. More

by Mscorch1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
William Wertheim
Report | Print
Dec 05, 2024 -

Ray Laks Honda responded

Thank you so much for your review. It's great to know you appreciate our clean wait area, snacks, and coffee. We love to take care of our guests and glad you had a great experience. If you ever have questions or want to enjoy snacks during an appointment with us, feel free to reach out to us at Ray Laks Honda!

December 03, 2024

We are in the five vehicle club with this dealership. A very helpful & knowledgeable staff. More

by Jackie C 716
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Stephen in sales, William Wertheim
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Dec 03, 2024 -

Ray Laks Honda responded

That's wonderful, Jackie! Thank you so much for your loyalty and trust in Ray Laks Honda. We look forward to serving you for many years to come!

December 03, 2024

Roy Dickey and Service Techs have been wonderful in working thru various issues: and Service Manager Rick Scheck has supported very well. More

by opthesp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roy Dickey, Service Techs, Rick Scheck, William Wertheim
Report | Print
Dec 03, 2024 -

Ray Laks Honda responded

Thanks a million for leaving us a great review and giving a shoutout to Roy, Rick, and our service techs. Whenever there is a need in the future, we're all here to help you at Ray Laks Honda! Safe travels!

December 02, 2024

Needed a replacement starter installed on my 2015 CRV. Job was completed next business day without an appointment and at a lower price quoted by an area aftermarket shop. More

by 716CRV
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wes
Report | Print
Dec 02, 2024 -

Ray Laks Honda responded

We're happy to hear that our team at Ray Laks Honda could assist you promptly and affordably with your CRV's starter replacement. Thank you for choosing us, and we appreciate the positive feedback! Feel free to give us a shout if you need anything!

December 02, 2024

The dealership is friendly and always will ing to work with you. The service department is very helpful. More

by Cdruz2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
William Wertheim
Report | Print
Dec 02, 2024 -

Ray Laks Honda responded

Thank you for the positive feedback! We're glad to hear that our team at Ray Laks Honda provided a friendly and helpful experience. We look forward to assisting you again in the future!

November 30, 2024

I have purchased multiple vehicles from this dealer. Great people, very fair. Great service department. More

by peter_c_davis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim - service manager
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Dec 02, 2024 -

Ray Laks Honda responded

Thank you so much, Peteter for your continued trust in Ray Laks Honda! We're pleased to hear about your positive experiences with our team and service department. Looking forward to serving you again in the future!

November 29, 2024

We didn’t have the best sales experience (two years ago), but we appreciate the service dept. More

by kkelley25
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James, Service Advisor
Report | Print
Dec 03, 2024 -

Ray Laks Honda responded

Hello, Thank you for sharing your feedback. While I’m sorry to hear that your sales experience didn’t meet expectations, I’m glad to know you’ve had a positive experience with our service department. We truly value your business and appreciate the opportunity to continue supporting you and earn a five-star rating. If there’s anything I can do to improve your future visits or address your past concerns, please don’t hesitate to reach out. Thank you, Kenneth Sixbury Sales Manager 716-740-6045

November 26, 2024

Great service! They were honest, professional, and thorough in inspecting my car. I will certainly be back to have my car serviced. More

by antoinejohnson1919
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
William Wertheim
Report | Print
Nov 26, 2024 -

Ray Laks Honda responded

We appreciate your review, Antoine, and look forward to your next visit to Ray Laks Honda. Until next time, we wish you safe travels on the road!

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