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Ray Laks Honda

Orchard Park, NY

Overview
Reviews
Vehicles
4.9
467 Reviews
Call Dealership (716) 844-6051

3590 Southwestern Blvd

Orchard Park, NY

14127

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Showing 467 reviews

March 13, 2025

Roy was exceptional in the service department Would highly recommend the service department. Exceptional service More

by lynda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roy and Rick
Report | Print
Mar 13, 2025 -

Ray Laks Honda responded

Lynda, thank you for recommending Roy and our service department at Ray Laks Honda! We appreciate your business and look forward to serving you again!

March 13, 2025

Ray Laks is very accommodating. They do what they can to make the process easy peasy! More

by jackiecoseglia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
William Wertheim
Report | Print
Mar 14, 2025 -

Ray Laks Honda responded

It's always our goal, Jackie, to help Ray Laks Honda customers enjoy a seamless experience. Hearing we met that objective while working with a valued guest makes our day. Thank you for the kind feedback and trust in us with your automotive needs. Come see us again whenever we can next be of service.

March 13, 2025

Very polite,respectful, and friendly. Would recommend to friends and family. Very straight forward with whatever the problem is. All around video of inspection is helpful More

by ronaldpadams
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
William Wertheim
Report | Print
Mar 14, 2025 -

Ray Laks Honda responded

Ronald, we're proud to have earned your recommendation and thank you very much for the thoughtful feedback. It was our pleasure to provide you friendly, respectful and straightforward assistance, and it's great to hear you found value in our video inspection as well. Travel safely and reach out to us again whenever we can be of help at Ray Laks Honda.

March 11, 2025

Very efficient, friendly, and helpful when I came in for my appointment. I appreciated the updates via text messages. More

by Kimmerz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
William Wertheim
Report | Print
Mar 11, 2025 -

Ray Laks Honda responded

We're always happy to keep you updated throughout your service at Ray Laks Honda. Thanks for the five-star review!

March 11, 2025

Service rep and shuttle driver were polite and professional. Service was done in a timely manner More

by krnziegler
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
William Wertheim
Report | Print
Mar 11, 2025 -

Ray Laks Honda responded

It was a pleasure to work with you at Ray Laks Honda! Thanks for the compliments to our service team and shuttle driver. Safe travels!

March 10, 2025

Ray laks Honda is the best service department I have ever been to in western New York More

by wespernatt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim,Roy,mark
Report | Print
Mar 10, 2025 -

Ray Laks Honda responded

This means so much to us! We're truly honored and appreciate your business!

March 10, 2025

Jim, the service rep kept us appraised of any and all work, along the way. Work was completed quicker than what we thought it would be. Best part was that there were only a few cars in for service, whic More

by jjflyrod
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim, customer service rep behind counter, William Wertheim
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Mar 11, 2025 -

Ray Laks Honda responded

We're pleased to know Jim and the Ray Laks Honda team kept you updated throughout your service. It's great when things move along smoothly, and we're glad you had a positive experience. Thanks for the 5-star review!

March 09, 2025

Happy they fit me in. I appreciate it very much. The cost for the repair was unbelievable. Would have liked an explanation about the bill but was taken directly to the cas More

by Test
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
William Wertheim
Report | Print
Mar 10, 2025 -

Ray Laks Honda responded

Thank you for sharing your feedback with us. We're glad we could accommodate you, but we're sorry to hear about the confusion regarding your bill. We'll make sure our team provides clearer explanations in the future. If you'd like to discuss this further, please feel free to reach out to me directly, thank you. Richard Scheck - Service Manager - rscheck@lithia.com

March 09, 2025

Timely manner polite, professional staff, clean waiting area and was updated by staff and informed of the work being done More

by Sandrajacobell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
William Wertheim
Report | Print
Mar 10, 2025 -

Ray Laks Honda responded

Thank you for highlighting the professionalism and cleanliness of our service at Ray Laks Honda, Sandra! We look forward to your next visit!

March 09, 2025

Clean waiting room. Friendly personnel Kept informed of progress No pressure to do more work More

by troubletoo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Worked only with service
Report | Print
Mar 10, 2025 -

Ray Laks Honda responded

Communication and friendliness are important to an enjoyable service experience. We're glad we could meet these standards for you at Ray Laks Honda!

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