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Ray Laks Honda

Orchard Park, NY

4.8
345 Reviews

3590 Southwestern Blvd

Orchard Park, NY

14127

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Showing 345 reviews

December 11, 2024

I was taken right on time, and though the problem with the vehicle could not be re-created… It somehow is temporarily fixed, so at least I have heat in my vehicle now. The service manager Rick, and servic More

by Psavarino
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roy and Rick
Dec 11, 2024 -

Psavarino responded

Terrific job! Roy and Rick were a pleasure.

Dec 11, 2024 -

Ray Laks Honda responded

That's amazing to hear! Thank you for taking the time to share a kind mention about Roy and Rick. They'll certainly appreciate it! Remember, our team is here for ya if you need anything further down the road. Thank you again for choosing Ray Laks Honda!

December 11, 2024

The general mgr and my salesman are wonderful. They helped me so much by getting into the car I wanted. However I find the service dept too male oriented and the guy who I dealt with when I recent More

by Lynnd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
William Wertheim
Dec 11, 2024 -

Ray Laks Honda responded

Hi Lynn! It delights us to hear that our general manager and salesman provided great assistance. We appreciate your feedback regarding the service department. We hope you'll give us the opportunity to earn that fifth star during your next visit to Ray Laks Honda!

December 10, 2024

Oil change, tire rotation and recall fix, all went very timely. I was pleasantly surprised that it was all done in about an hour. More

by vjamitrano
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wesley Pernatt
Dec 11, 2024 -

Ray Laks Honda responded

We're glad to hear that your service visit at Ray Laks Honda was efficient and timely! Thank you for sharing your experience, and we look forward to assisting you again in the future.

December 10, 2024

Service and sales are very responsive, polite, and willing to address all questions and concerns. More

by kparks
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
William Wertheim
Dec 11, 2024 -

Ray Laks Honda responded

That's what we love to hear at Ray Laks Honda. Thank you for choosing us, and we hope to serve you again soon!

December 08, 2024

I’m always met with a greeting. Even in the restroom, an employee wished me a nice Christmas. While waiting for my Honda, Wes Pernatt always was updating me on the progress. Frie More

by Brian
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wes Pernatt
Dec 09, 2024 -

Ray Laks Honda responded

Thanks a million for your review, Brian. Keeping you updated and offering friendly interactions comes naturally for Wes and our tea. We appreciate you entrusting us with your business and look forward to serving you again. If we don't see you before then, we wish you a wonderful holiday season!

December 07, 2024

Great customer service. . very polite. Super helpful. Would recommend to anyone. Can't say anything bad about my experience More

by djshu6456
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
William Wertheim
Dec 09, 2024 -

Ray Laks Honda responded

Thank you for recommending Ray Laks Honda! We're so glad to hear that our team provided great customer service and made your experience a positive one. We appreciate your support and looking forward to serving you again soon!

December 06, 2024

The service gentleman was very nice and courteous. He explained things well to me about the timing of when my car would be done More

by Julgvogan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
William Wertheim
Dec 06, 2024 -

Ray Laks Honda responded

It's wonderful to hear that our service team at Ray Laks Honda provided you with clear and courteous assistance. Thank you for sharing your experience. We're just a call away if you need anything in the future!

December 06, 2024

James is fantastic. Very nice and conscience , I am always impressed with him . There is an older man who works there who is absolutely awful More

by Dkostran
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James
Dec 06, 2024 -

Ray Laks Honda responded

While we're very glad to hear that James has consistently impressed you with his service, we are disappointed to find out you did not have a good experience with one of our team members. We appreciate your feedback and will look into the concerns you've mentioned. Thank you for bringing this to our attention, and we hope to see you again at Ray Laks Honda!

December 05, 2024

Excellent service center. Everyone is thorough, timely and friendly. Great people to work with! Thanks More

by Meg61082
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
William Wertheim
Dec 06, 2024 -

Ray Laks Honda responded

Thank you for the kind words! We're pleased to hear that our team at Ray Laks Honda provided thorough and friendly service. We appreciate your support and look forward to assisting you again in the future!

December 05, 2024

Excellent professional considerate of customer time Tried other places but none matched the service at RL More

by Aes1001
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
William Wertheim
Dec 06, 2024 -

Ray Laks Honda responded

Thank you for the fantastic feedback! We're very happy to hear that our team at Ray Laks Honda provided service that stood out. We appreciate your support and look forward to serving you again in the future!

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