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Ray Laks Honda

Orchard Park, NY

4.9
467 Reviews

3590 Southwestern Blvd

Orchard Park, NY

14127

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Showing 467 reviews

May 27, 2020

Car service Issue diagnosed and repaired in a timely manner. Everyone did a great job! Very satisfied! Will be back again! Purchased my used car in November and More

by Service
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rick
May 14, 2021 -

Ray Laks Honda responded

Hello, thank you for this excellent review! We are happy to know you have enjoyed working with both our sales and service teams and look forward to having you back for any future car care or shopping needs!

March 25, 2020

they changed my oil and rotated my tires Very wonderful experience... fast, courteous and clean and friendly. I love going there! Especiallyy under the circumstances of the Covid 19 crisis... More

by bleonard
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
I am sorry, I don't know their names
Mar 26, 2020 -

Ray Laks Honda responded

Thanks for the wonderful review of your recent visit to our dealership. We strive for 100% customer satisfaction for each and every experience. It was truly a pleasure working with you. Sincerely, The Ray Laks Honda Team

March 17, 2020

I got my Honda Passport on Oct 31st, 2019. Fittingly to that day, the Day of Reformation was a reformation to me there can be an honest, helping, caring dealership. Thank you! Pastor Thomas More

by Pastor T
Recommend Dealer
Yes
Employees Worked With
William Wertheim
Mar 22, 2020 -

Ray Laks Honda responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay to the team. Take care and have a great day. Best, The Ray Laks Honda Team

February 02, 2020

Service Dept let-down! Brought my 2019 Honda CR-V in on Dec 6,2019 for an oil change and voiced concern about the abnormal wear of the fabric on the driver's seat cushion. A More

by frankyvette99
Customer Service
Recommend Dealer
No
Employees Worked With
Josh
Feb 04, 2020 -

Ray Laks Honda responded

Thank you for reaching out to us, your experience is taken seriously by our entire team. We know our customers’ time is valuable and we understand your point of view. If you are open to giving us another chance to make this right, please contact me directly at 716-740-6057 so we can discuss the details of your time with us. The Ray Laks Honda Team

December 12, 2019

Our 5th Honda from Ray Laks I always go to Ray Laks as the service and sales depts. are outstanding. I have never had an unpleasant experience. Jeff and the service dept are ve More

by AL328
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alex Laks, Jeff and all the service dept
Dec 13, 2019 -

Ray Laks Honda responded

Thank you for the feedback! We are happy to hear about your positive experience at Ray Laks Honda, and we are grateful you chose us for your automotive needs. We look forward to working with you again in the future! All the best, The Ray Laks Honda Team

December 10, 2019

Disappointed with service dept. Wanted to order snow tires, and had to call 4 times before anyone got back to me. They forgot to put my summer tires in the back. Good thing I looked More

by CRV owner
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Josh by phone. Jim in person.
Dec 10, 2019 -

Ray Laks Honda responded

On behalf of our entire staff, we would like to express concern about the experience you shared regarding your visit with us. We have addressed your comments with our team and we assure you we are working diligently to ensure a similar situation does not occur again in the future. Sincerely, The Ray Laks Honda Team

December 04, 2019

Service on our two Civics Josh was patient, kind, and clear as always--very helpful to us, and reassuring to my anxious wife! He is a skilful communicator, and a talented teach More

by jamesholstun
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Josh
Dec 05, 2019 -

Ray Laks Honda responded

We appreciate your amazing review and are glad to hear that you enjoyed the service you received from us. We will certainly share your feedback with our entire team, and encourage you to contact us or stop by for a visit again if you need any further assistance. Best, The Ray Laks Honda Team

October 01, 2019

about non start car hi, well as i thought when i read reviews and did research of no start condition. My honda civic2012 lx has 140000 miles over and hard time start sta More

by kevii
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
not sure
Oct 02, 2019 -

Ray Laks Honda responded

Thank you for the great feedback! We appreciate hearing all comments so we can provide the best service to our customers. Please reach out to us if you have any questions or concerns. We look forward to serving you again. Sincerely, The Ray Laks Honda Team

May 21, 2019

Horrible Customer service Refuse to help their customers. I bought a car from them and two week later small things started to break off. I asked if they could fix them since Iv More

by TiredGirl47
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Bill Szymanski
April 28, 2019

2016 Honda CR-V Great used car experience. Clayton,Jim and Scott Were very helpful and professional. We are happy with the vehicle and the purchasing experience, and More

by Kfnurseh
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Clayton,Jim, Scott
Jun 18, 2019 -

Ray Laks Honda responded

We are truly dedicated to providing quality customer service in all areas of our dealership. Thank you for taking the time to notice those efforts and for leaving such an awesome review! Best, Ray Laks Honda Team

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