Ray Laks Honda

Issue Resolved We had a problem with a loan, but management was very accommodating, and the issue was resolved. The manager contacted us directly to insure prompt r We had a problem with a loan, but management was very accommodating, and the issue was resolved. The manager contacted us directly to insure prompt resolution More

Sells vehicles with bad breaks My Boyfriend purchased a used Honda Ridgeline from Bob three weeks ago. Brought it in because the rear end was shuddering upon acceleration on Thursda My Boyfriend purchased a used Honda Ridgeline from Bob three weeks ago. Brought it in because the rear end was shuddering upon acceleration on Thursday. We were told it was the breaks (one was at 8mm and one was at 5mm) but they changed the fluid in the differential anyways. The mechanics notes say that they diagnosed a pulling/grinding when brakes are applied, which was NOT the original complaint (it was the hopping/shuddering when accelerating) When we picked it up, there were still issues with it and they STILL insist that it is the breaks (this time the roters) and because it was a 'value' car it won't be covered by any warantee. What kind of a dealership a. Can't diagnose a problem correctly and b. Sells a car with bad breaks? I'll NEVER by a car here. More

False pricing to get me into the dealership! The sales agent was very knowledgeable about the vehicle. However, he did not inquire about the super-low internet price I received for this car. In The sales agent was very knowledgeable about the vehicle. However, he did not inquire about the super-low internet price I received for this car. Instead, he kept me there for about 2 hours. Then he told me there was a mistake on the internet price and that the dealer would not honor the price quoted to me. The "new" price was actually higher than the other two dealerships I had gone to. Ray Laks also offered me $400 less on my trade-in than I got from another dealership. If you can, go to Lia in Williamsville. I had the OPPOSITE experience there. More

Great experience Saleswoman, Ann, was great. Very friendly and tried to get me the best deal- which she did. I will definitely be recommending this dealership to frien Saleswoman, Ann, was great. Very friendly and tried to get me the best deal- which she did. I will definitely be recommending this dealership to friends. More

Nightmare Dealership This dealership owns every bad stereotype of a dealership. They sold us a rental vehicle without disclosing the information, which is against New Yor This dealership owns every bad stereotype of a dealership. They sold us a rental vehicle without disclosing the information, which is against New York state law. We drove it off the lot and 2 days later there was smoke coming from the engine. The salesman shrugged it off as leaves from sitting on the lot. It turned out to be a broken Y joint leaking fluid on the engine. They did repair it and called this "above and beyond" in customer service. Since then, we have owned this vehicle for 9 months and have had 6 repairs on it totaling over $2,500. Everything from a computer gear, to an ignition switch, to a gear shifter cable, and 3 out of 4 calipers all completely shot. They must have missed these on their inspection. We have a paper trail of complaints regarding this sale. I've bought 3 vehicles from them and will never buy from them again. They have no sense of what good business is about. When they tried "to get us out of the vehicle", they offered us a vehicle with a higher payment and longer loan. What a joke of customer service. More

In purchasing for the first time from this dealership, I learned that customer service really matters during the sales transaction (after the test drives and shopping around), and that is when Ray Laks Hond learned that customer service really matters during the sales transaction (after the test drives and shopping around), and that is when Ray Laks Honda really drops the ball. As soon as the customer has decided to buy, they become impersonal and extremely incompetent. Be prepared to pay extra fees on pickup - oh, and to have your purchased car driven off the lot by another buyer AFTER you sign the bill of sale. I realize now that this is the point at which I should have walked out and gone to another dealer, even if it meant going up to Transit or another city. The sales manager at this location is especially rude and has quite an off-putting attitude. Go somewhere else, More

I had purchased my 2009 Honda Accord at this dealership and purchased the extended warranty. I recommeded this dealership for my daughter-in-law who had just moved to this area and had just had my first g and purchased the extended warranty. I recommeded this dealership for my daughter-in-law who had just moved to this area and had just had my first granddaughter two weeeks earlier. She needed her snow tires put on her Honda and wanted to check the back brakes as it was making a grinding noise. She was charged $140.45. It was $90 for the tires, and $ 39.45for the diagnostics. This is more than double of any of the service areas that I go to in East Aurora. I highly recommend Dave Allen, Mike's service and Goodyear in my hometown. I sent Rebecca to this service area as it was close and it was much easier to take a 2 week old baby out for a short time until a schedule is established. They also RECOMMEDED that she replace both back brakes, for $295 and replace both control arms for $495 and then a wheel alignment for $89.95. Sounds ideal for the rich and famous but not so good for a mom on maternity leave. I now have the car and have left mine so I can have her Honda looked at in my town in East Aurora. I have gone there for years and in retrospect should have spent the extra time and effort for a reputable honest service facility. A reminder to those looking for good service; don't settle for proximity in lieu of quality service. Sometimes small town service can't be beat. I did think that Jeff was friendly but definitely did not care that I told him i was leaving to make sure all the recommendations were legit and to get a better price. It says that you are rated a 3 plus ( OK plus). I have to assume that it was based on friendliness. I am sorry I purchased the extended warantee. Word of mouth is definitely the best form of advertisement. Anytime a local mentions a Honda, I will be sure to let them know of our experience at Ray Laks. I guess I just did. More

After other dealer low balled my trade, Ray Laks gave me a fair price. Car has been great. sales person was not pushey. found the car I wanted. a fair price. Car has been great. sales person was not pushey. found the car I wanted. More

Tried explaining my problem to the service person and they wouldn't even take it for a test drive. Had to go to another dealer to get it fixed. they wouldn't even take it for a test drive. Had to go to another dealer to get it fixed. More

I came into this dealership looking to buy a new car. The salesman was very informative, that is once we actually got a salesman to come talk to us. I was led to a desk to talk about pricing and noticed dead salesman was very informative, that is once we actually got a salesman to come talk to us. I was led to a desk to talk about pricing and noticed dead bugs and trash on the floor around the desk. Not to mention that the floor was FILTHY! My 8 month old son came out of there with his feet BLACKENED with dirt from the floor. If you can't take care of your dealership, then how can I expect you to take care of me as a customer!?! They didn't want to give me much for my trade-in and weren't going to work with me much as far as a deal on a new car. This was just not the dealership for me. More