Ray Laks Honda

Used car dishonesty We came to the dealership to purchase a car that we saw on the auto trader and confirmed with the internet sales guy to make certain the car was avail We came to the dealership to purchase a car that we saw on the auto trader and confirmed with the internet sales guy to make certain the car was available and the information was correct. After driving 3 hours to buy the car and arrived and ready to purchase it they said they will not sell it for the price it was advertised on auto trader. REALLY??? Who does that. It’s not the customer’s fault it was advertised incorrectly. But, when it’s confirmed the day prior and then the words are taken back. Not only is it unethical but complete dishonest. They apologized but they didn’t sell us the car. Not right!! Very unhappy with this dealership and how they operate. More

Outstanding customer service Josh is amazing. Explained everything to me. Told what they needed to do and why. Helped me stay within my budget. I definitely left feeling like I wa Josh is amazing. Explained everything to me. Told what they needed to do and why. Helped me stay within my budget. I definitely left feeling like I was well taken care of. More

Great customer service along with great prices. Entered a friendly atmosphere. No hassle seemed stress free. I was in somewhat of a time restraint and the sales team made me not only comfortable t Entered a friendly atmosphere. No hassle seemed stress free. I was in somewhat of a time restraint and the sales team made me not only comfortable though also moved in a timely fashion regarding my confidence in my purchase of the vehicle. More

Service for my Civic The service person explained everything in a clear manner, told me who long of a wait to expect. Excellent experience. I have dealt with Ray Laks for The service person explained everything in a clear manner, told me who long of a wait to expect. Excellent experience. I have dealt with Ray Laks for several years and have always been satisified. More

Awful - do not go there Please share ! I took my Honda in to Ray Laks on Southwestern Blvd. in Orchard Park today for an airbag recall . No charge but they did a complimentar Please share ! I took my Honda in to Ray Laks on Southwestern Blvd. in Orchard Park today for an airbag recall . No charge but they did a complimentary 12 point inspection which was fine . The service manager told me I needed a new cabin air filter and he showed me a nest that mice had built ( gross! ) He had my filter on the counter with the nest sitting on top of the filter. I told him I didn’t want to have anything replaced today , just the airbag please. He said ok . A few minutes later they called my name and said I was all set . I thanked him and almost as an afterthought I jokingly said “ You did throw the nest out right ?” I assumed they would have, as it was sitting on top of the filter in the office . He said he couldn’t guarantee that . Wow- ok . Still thought Im sure the service guy threw it out , as a mechanic would not knowingly shove a mouse nest back in with a filter, right ? Wrong! I got home and looked on YouTube to see how hard it would be to check a cabin air filter on my car - surprisingly simple actually!! Here is the picture of the nest that was put back in the car . Unbelievable. I shook out the filter & will be putting a new one in the near future- but definitely NOT at Ray Laks Honda ! More

review of RAY LAKS My salesman BILL SZYMNSKI was very helpful and informative, and has an extensive knowledge of many makes of cars. I am satisfied with my purchase. My salesman BILL SZYMNSKI was very helpful and informative, and has an extensive knowledge of many makes of cars. I am satisfied with my purchase. More

Always happy with their service. I always receive polite and helpful advice from Rick Scheck. He has gone out of his way in the past to accommodate me. Kudos, Rick! I always receive polite and helpful advice from Rick Scheck. He has gone out of his way in the past to accommodate me. Kudos, Rick! More

Helpful, Personable and Informative We recently retired our CRV of 19 years and needed to replace it. Bruce was helpful, informative and patient as we waded through our options. We truly We recently retired our CRV of 19 years and needed to replace it. Bruce was helpful, informative and patient as we waded through our options. We truly appreciated his professionalism and demeanor throughout the process. More

service my car was making a noise on rough roads. Shop repair mechanic. and I took it for a ride so he could hear what I did. He told me what He thought it wa my car was making a noise on rough roads. Shop repair mechanic. and I took it for a ride so he could hear what I did. He told me what He thought it was front & rear links they replaced them and all is fine. I could not ask for a better experience. Thank You for all your help Greg Eddy More

Rip off dealer Bought Honda Odyssey van spouse to be certified that automatically give you security of the deal right ? Wrong the 2nd day I drove of there place sh Bought Honda Odyssey van spouse to be certified that automatically give you security of the deal right ? Wrong the 2nd day I drove of there place showed engines light I went back to the dealership. But service guy was so rude and asking me I have to pay for that engine light checke . And he did not have time for next 12 days . Drove van back and at evening time after work try to start did not start. I tried but could not start . Had to call triple aaa for help. Came home try to start but same thing wouldn’t start called sales guy back but no help. I was out of vehicle for another 10days . When I took van back to the dealership had to call triple aaa again for help to start . Finally took back and got fixed had to wait for a while but got fixed. I never go back to these guys by the way they inserted extanted warty 2295 without telling me at all. Very bad experience never go back to these ripoff people. More