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Ray Laks Honda

Orchard Park, NY

4.8
339 Reviews

3590 Southwestern Blvd

Orchard Park, NY

14127

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Showing 339 reviews

December 15, 2024

Fast and easy oil change and tech video. Service person, Roy I think his name was very helpful. More

by James
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roy
Dec 16, 2024 -

Ray Laks Honda responded

Fast and easy oil changes are the name of the game here, James! Feel free to stop by Ray Laks Honda in the future and give Roy and the team a shout! We're here to help.

December 14, 2024

Good service and explanation of the results of the inspection. My car was completed in a timely fashion also More

by dchavelhead
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim in service
Dec 16, 2024 -

Ray Laks Honda responded

We're glad to hear you had a positive experience with our service team at Ray Laks Honda! Thank you for sharing your feedback, and we're pleased that everything was completed promptly. Safe driving ahead!

December 13, 2024

Service department is always professional and they truly care about their customers! I also received a courtesy drop off and pickup as part of the service and the driver was kind. Lastly, I dropped off th More

by Eric Sweet
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roy and others and the driver
Dec 13, 2024 -

Ray Laks Honda responded

Hello Eric, It's wonderful to hear that our service department at Ray Laks Honda exceeded your expectations and provided such accommodating service. Thank you for sharing your experience with us, and we look forward to your next visit. Drive safely!

December 12, 2024

Your mechanics get the job done with a feel of completion when you leave . Trust is what you have there and upon finish ! Your office staff is also there to help as well More

by Daniel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
William Wertheim
Dec 13, 2024 -

Ray Laks Honda responded

Daniel, we're delighted to hear that our mechanics and office staff at Ray Laks Honda provided you with a trustworthy experience. Thank you for your kind words, and we hope you'll come back for another visit soon!

December 11, 2024

The general mgr and my salesman are wonderful. They helped me so much by getting into the car I wanted. However I find the service dept too male oriented and the guy who I dealt with when I recent More

by Lynnd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
William Wertheim
Dec 11, 2024 -

Ray Laks Honda responded

Hi Lynn! It delights us to hear that our general manager and salesman provided great assistance. We appreciate your feedback regarding the service department. We hope you'll give us the opportunity to earn that fifth star during your next visit to Ray Laks Honda!

December 11, 2024

I was taken right on time, and though the problem with the vehicle could not be re-created… It somehow is temporarily fixed, so at least I have heat in my vehicle now. The service manager Rick, and servic More

by Psavarino
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roy and Rick
Dec 11, 2024 -

Psavarino responded

Terrific job! Roy and Rick were a pleasure.

Dec 11, 2024 -

Ray Laks Honda responded

That's amazing to hear! Thank you for taking the time to share a kind mention about Roy and Rick. They'll certainly appreciate it! Remember, our team is here for ya if you need anything further down the road. Thank you again for choosing Ray Laks Honda!

December 10, 2024

Service and sales are very responsive, polite, and willing to address all questions and concerns. More

by kparks
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
William Wertheim
Dec 11, 2024 -

Ray Laks Honda responded

That's what we love to hear at Ray Laks Honda. Thank you for choosing us, and we hope to serve you again soon!

December 10, 2024

Oil change, tire rotation and recall fix, all went very timely. I was pleasantly surprised that it was all done in about an hour. More

by vjamitrano
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wesley Pernatt
Dec 11, 2024 -

Ray Laks Honda responded

We're glad to hear that your service visit at Ray Laks Honda was efficient and timely! Thank you for sharing your experience, and we look forward to assisting you again in the future.

December 08, 2024

I’m always met with a greeting. Even in the restroom, an employee wished me a nice Christmas. While waiting for my Honda, Wes Pernatt always was updating me on the progress. Frie More

by Brian
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wes Pernatt
Dec 09, 2024 -

Ray Laks Honda responded

Thanks a million for your review, Brian. Keeping you updated and offering friendly interactions comes naturally for Wes and our tea. We appreciate you entrusting us with your business and look forward to serving you again. If we don't see you before then, we wish you a wonderful holiday season!

December 07, 2024

Great customer service. . very polite. Super helpful. Would recommend to anyone. Can't say anything bad about my experience More

by djshu6456
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
William Wertheim
Dec 09, 2024 -

Ray Laks Honda responded

Thank you for recommending Ray Laks Honda! We're so glad to hear that our team provided great customer service and made your experience a positive one. We appreciate your support and looking forward to serving you again soon!