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Ray Laks Honda

Orchard Park, NY

4.9
354 Reviews

3590 Southwestern Blvd

Orchard Park, NY

14127

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Showing 354 reviews

September 17, 2024

Your dealership was the best! What I liked the most is you had inventory of vehicles. You don't see that anymore. And our salesman Chris Manney was awesome! More

by howard.h.brittain
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chris Manney , William Wertheim
Sep 18, 2024 -

Ray Laks Honda responded

Thank you so much, Howard, for the five stars! Chris and the team at Ray Laks Honda warmly welcome you to visit again anytime!

September 16, 2024

Very happy with our cars. Karen and Lee were very accommodating. We will be sure to refer others. More

by Sue
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
William Wertheim
Sep 16, 2024 -

Ray Laks Honda responded

Thanks for being a customer of Ray Laks Honda, Sue! We appreciate your support and business. It's great to hear our team left such a good impression, and we look forward to many more 5-star experiences for you down the road!

September 16, 2024

Service advisor and work was efficient and well explained. First CPO I’ve purchased, and he explained the warranty, basic maintenance coverage, etc. very succinctly and clearly. More

by rgsteger
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Couric
Sep 16, 2024 -

Ray Laks Honda responded

We're glad to hear that our service advisor provided clear and efficient assistance during your visit to Ray Laks Honda. Thank you for choosing us for your first CPO purchase! Let us know if you need assistance with anything else in the future!

September 16, 2024

Very happy Service was great Easy on and easy out Vehicle ready when said it would be 👍👍 More

by Tomhum44
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
William Wertheim
Sep 17, 2024 -

Ray Laks Honda responded

We're very glad to hear that our team provided you with a great experience! If you need anything else at all, Tom, feel free to reach out to us at Ray Laks Honda!

September 16, 2024

I have always enjoyed doing business at Ray Laks. Everyone is so nice and accommodating. More

by Reikibymelindasmith
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
William Wertheim
Sep 17, 2024 -

Ray Laks Honda responded

Reviews like yours makes us smile! We appreciate you taking the time to leave us positive feedback. Thank you for choosing Ray Laks Honda and see you next time!

September 15, 2024

Wes was very professional and detailed specific needs for my crv that should be addressed. He was not pushy and allowed me to form my own decision. I do not have any problems telling my family and friends to More

by Sparisi1961
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
William Wertheim
Sep 16, 2024 -

Ray Laks Honda responded

We're delighted to hear that Wes provided such professional and detailed service at Ray Laks Honda. Thank you for recommending us to your family and friends!

September 15, 2024

Kind, understanding , efficient. Always working to make sure the vehicle runs safe. My vehicle was done days ahead of original service date More

by dgarlock65
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
William Wertheim
Sep 16, 2024 -

Ray Laks Honda responded

Thank you for sharing your experience! We're glad to hear our team at Ray Laks Honda provided efficient and understanding service, ensuring your vehicle was ready ahead of schedule. Safe driving!

September 13, 2024

Very prompt service, the shuttle service helps a lot . They even mentioned I need new tires probably next year. More

by joecuviello6922
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
William Wertheim
Sep 13, 2024 -

Ray Laks Honda responded

What a great review and thank you for your kind words about our service! The Ray Laks Honda team is proud to have provided you with a memorable exprience. If you need anything in the future, you can always give us a call or pay us a visit. Drive safe!

August 18, 2024

Dealer went above and beyond required warranty coverage on my non-Honda used car purchase. Hidden damage was revealed AFTER WARRANTY, Ray Lacs Honda management provided a solution to this issue and my vehi More

by donaldbrucerobinson
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ken
Aug 19, 2024 -

Ray Laks Honda responded

Thank you so much for your awesome review, Donald! It’s great to know that our management team was able to provide a solution even after the warranty period. If you need anything else or have more questions in the future, don’t hesitate to reach out to us at Ray Laks Honda. Thanks again, and enjoy your “perfect” vehicle! 👍😊

January 14, 2024

Service department cares more about $$ than the customer. I will not wver take another vehicle to this dealership or consider buying one from them. Unfortunately they have lost another good customer. More

by MARKBLUM
Service Price Transparency
Service Communication
Recommend Dealer
No
Employees Worked With
Rick
Jan 16, 2024 -

Ray Laks Honda responded

Hello Mark, Thank you again for your willingness to work with us to address the issues with your vehicle. Your continued business and satisfaction are very important, and we will do everything possible to ensure the problem is resolved. If you need anything else between now and your scheduled appointment, please do not hesitate to contact me immediately. Charles Briggs Service Manager charlesbriggs@raylaks.com

Jan 25, 2024 -

MARKBLUM responded

I've had several discussions with Mr. Briggs since posting my initial comments and we have reached an amicable compromise to take care of the service problem with my Ridgeline. I am scheduled to bring the vehicle back to them on February 3rd to get the problem resolved. I appreciate his willingness to work with me on this. Hopefully this all ends well and I will continue to be a customer of Ray Laks Honda.

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