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Ray Laks Honda

Orchard Park, NY

Overview
Reviews
Vehicles
4.9
467 Reviews
Call Dealership (716) 844-6051

3590 Southwestern Blvd

Orchard Park, NY

14127

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Showing 467 reviews

December 10, 2024

Service and sales are very responsive, polite, and willing to address all questions and concerns. More

by kparks
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
William Wertheim
Report | Print
Dec 11, 2024 -

Ray Laks Honda responded

That's what we love to hear at Ray Laks Honda. Thank you for choosing us, and we hope to serve you again soon!

December 08, 2024

I’m always met with a greeting. Even in the restroom, an employee wished me a nice Christmas. While waiting for my Honda, Wes Pernatt always was updating me on the progress. Frie More

by Brian
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wes Pernatt
Report | Print
Dec 09, 2024 -

Ray Laks Honda responded

Thanks a million for your review, Brian. Keeping you updated and offering friendly interactions comes naturally for Wes and our tea. We appreciate you entrusting us with your business and look forward to serving you again. If we don't see you before then, we wish you a wonderful holiday season!

December 07, 2024

Great customer service. . very polite. Super helpful. Would recommend to anyone. Can't say anything bad about my experience More

by djshu6456
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
William Wertheim
Report | Print
Dec 09, 2024 -

Ray Laks Honda responded

Thank you for recommending Ray Laks Honda! We're so glad to hear that our team provided great customer service and made your experience a positive one. We appreciate your support and looking forward to serving you again soon!

December 06, 2024

James is fantastic. Very nice and conscience , I am always impressed with him . There is an older man who works there who is absolutely awful More

by Dkostran
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James
Report | Print
Dec 06, 2024 -

Ray Laks Honda responded

While we're very glad to hear that James has consistently impressed you with his service, we are disappointed to find out you did not have a good experience with one of our team members. We appreciate your feedback and will look into the concerns you've mentioned. Thank you for bringing this to our attention, and we hope to see you again at Ray Laks Honda!

December 06, 2024

The service gentleman was very nice and courteous. He explained things well to me about the timing of when my car would be done More

by Julgvogan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
William Wertheim
Report | Print
Dec 06, 2024 -

Ray Laks Honda responded

It's wonderful to hear that our service team at Ray Laks Honda provided you with clear and courteous assistance. Thank you for sharing your experience. We're just a call away if you need anything in the future!

December 05, 2024

Very Understanding & Professional. Also the Dealership is very clean & comfortable. And " THANKS " for the FREE snacks. More

by SHARE24
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
William Wertheim
Report | Print
Dec 06, 2024 -

Ray Laks Honda responded

We're so glad to hear you enjoyed your visit and appreciated the clean, comfortable environment at Ray Laks Honda. It's great that our team's professionalism made a positive impression on you. Enjoy those snacks. We'll have more for you during your next visit!

December 05, 2024

Excellent service center. Everyone is thorough, timely and friendly. Great people to work with! Thanks More

by Meg61082
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
William Wertheim
Report | Print
Dec 06, 2024 -

Ray Laks Honda responded

Thank you for the kind words! We're pleased to hear that our team at Ray Laks Honda provided thorough and friendly service. We appreciate your support and look forward to assisting you again in the future!

December 05, 2024

Excellent professional considerate of customer time Tried other places but none matched the service at RL More

by Aes1001
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
William Wertheim
Report | Print
Dec 06, 2024 -

Ray Laks Honda responded

Thank you for the fantastic feedback! We're very happy to hear that our team at Ray Laks Honda provided service that stood out. We appreciate your support and look forward to serving you again in the future!

December 04, 2024

Everyone was very accommodating and my appointment went very smoothly. Waiting area was clean and their were snacks and coffee. More

by Mscorch1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
William Wertheim
Report | Print
Dec 05, 2024 -

Ray Laks Honda responded

Thank you so much for your review. It's great to know you appreciate our clean wait area, snacks, and coffee. We love to take care of our guests and glad you had a great experience. If you ever have questions or want to enjoy snacks during an appointment with us, feel free to reach out to us at Ray Laks Honda!

December 03, 2024

We are in the five vehicle club with this dealership. A very helpful & knowledgeable staff. More

by Jackie C 716
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Stephen in sales, William Wertheim
Report | Print
Dec 03, 2024 -

Ray Laks Honda responded

That's wonderful, Jackie! Thank you so much for your loyalty and trust in Ray Laks Honda. We look forward to serving you for many years to come!

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