
Ray Laks Honda
Orchard Park, NY
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Great service and great follow up! Had damage done to my door and when the service manager checked the cameras, he verified that it was the service departments fault and he said they w Had damage done to my door and when the service manager checked the cameras, he verified that it was the service departments fault and he said they would repair it. More
Service department is always professional and they truly care about their customers! I also received a courtesy drop off and pickup as part of the service and the driver was kind. Lastly, I dropped off th care about their customers! I also received a courtesy drop off and pickup as part of the service and the driver was kind. Lastly, I dropped off the car a day earlier than scheduled and they had an opening and finished my work a day early! Thank you! More
Your mechanics get the job done with a feel of completion when you leave . Trust is what you have there and upon finish ! Your office staff is also there to help as well when you leave . Trust is what you have there and upon finish ! Your office staff is also there to help as well More
I was taken right on time, and though the problem with the vehicle could not be re-created… It somehow is temporarily fixed, so at least I have heat in my vehicle now. The service manager Rick, and servic the vehicle could not be re-created… It somehow is temporarily fixed, so at least I have heat in my vehicle now. The service manager Rick, and service writer Roy were pretty terrific in their explanation and handling of the situation. Very accommodating! More
The general mgr and my salesman are wonderful. They helped me so much by getting into the car I wanted. However I find the service dept too male oriented and the guy who I dealt with when I recent They helped me so much by getting into the car I wanted. However I find the service dept too male oriented and the guy who I dealt with when I recently brought my car in for service was a bit rude. Again I got the feeling of a male oriented dept. Would this change my view of coming back? No. More