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Ray Laks Honda

Orchard Park, NY

Overview
Reviews
Vehicles
4.8
346 Reviews
Call Dealership (716) 844-6051

3590 Southwestern Blvd

Orchard Park, NY

14127

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Showing 346 reviews

November 02, 2024

They did a great job getting me in on short notice for my Honda scheduled maintenance. Thanks so much! More

by TMFBarrett
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
William Wertheim
Report | Print
Nov 04, 2024 -

Ray Laks Honda responded

Thanks for the kind words! We’re so glad we could fit you in for your Honda maintenance on short notice. Looking forward to helping you out again next time at Ray Laks Honda!

November 02, 2024

Jim was fantastic, and always is — Great communication throughout the service experience! Thank you very much. More

by andrew.privitera
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim, William Wertheim
Report | Print
Nov 04, 2024 -

Ray Laks Honda responded

Hi there, Andrew. Thanks so much for your kind words! We're happy to hear that Jim provided you with great service and communication. He really knows how to make things easy for our guests! If you ever need anything else, don’t hesitate to reach out to us at Ray Laks Honda. Have a great day!

November 02, 2024

Frustrating getting a hold of anybody to make an appointment then when I did, I got the same day More

by mkmctigue
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
William Wertheim
Report | Print
Nov 04, 2024 -

Ray Laks Honda responded

Hello, Thank you for sharing your feedback. I'm sorry to hear it was difficult to reach someone initially, and I understand how frustrating that can be. I'm glad we could get you scheduled for the same day, but I want to ensure a smoother experience going forward. If there’s anything more I can do to help, please reach out to me at rscheck@lithia.com. Thank you, Richard Scheck Service Manager

November 01, 2024

Service was great with the assistance of Jim Couric. He is always helpful and courteous. Thank you Jim. More

by lulumz77
Recommend Dealer
Yes
Employees Worked With
Cashier was very efficient, accurate and pleasant.
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Nov 01, 2024 -

Ray Laks Honda responded

We're delighted to hear that Jim provided you with great service at Ray Laks Honda! Thank you for sharing your experience, and we look forward to assisting you again in the future.

November 01, 2024

I am very happy wit the quality of service both from the auto technician and the service manager. More

by Pcim00
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Auto Technician, William Wertheim
Report | Print
Nov 04, 2024 -

Ray Laks Honda responded

We’d like to express our gratitude for your kind review. Thank you! We look forward to serving you again at Ray Laks Honda!

November 01, 2024

Everyone was polite and easy to work with. My car was finished earlier than estimated Good job everybody! More

by Kmccar4420
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
William Wertheim
Report | Print
Nov 04, 2024 -

Ray Laks Honda responded

Thank you for sharing your experience with us! We're pleased to hear that our team at Ray Laks Honda provided polite service and completed your car ahead of schedule. We appreciate the support and high praise! We look forward to providing you with another five-star experience soon!

November 01, 2024

The staff is always friendly. The waiting room is always clean and comfortable. Sometimes wait is too long, but I guess that's because their always busy because they do such a g More

by pat
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
William Wertheim
Report | Print
Nov 04, 2024 -

Ray Laks Honda responded

Thank you for your feedback, Pat! We're happy to hear that our friendly staff and clean waiting room make a positive impression at Ray Laks Honda. We appreciate your patience during busy times, as we strive to provide the best service possible. Feel free to reach out to us if you need any further assistance!

November 01, 2024

Great dealer and service department 1st oil change they did a full vehicle inspection. Polite and courageous customer service More

by Rcolmera
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James
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Nov 04, 2024 -

Ray Laks Honda responded

Hello! Thank you for sharing your positive experience with Ray Laks Honda! We're glad to hear our team provided thorough service and excellent customer care. We look forward to serving you again in the future!

Nov 04, 2024 -

Ray Laks Honda responded

Hello! Thank you for sharing your positive experience with Ray Laks Honda! We're glad to hear our team provided thorough service and excellent customer care. We look forward to serving you again in the future!

November 01, 2024

Greeted immediately by Service Rep. explained the process.and how long it will take. Waited in very clean waiting area. Car was done early and service manager explained what was done More

by Kmccar4420
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
William Wertheim
Report | Print
Nov 04, 2024 -

Ray Laks Honda responded

Thank you for sharing your experience with us at Ray Laks Honda! We're glad to hear that our team provided prompt and courteous service, and that the waiting area met your expectations. We appreciate your feedback and look forward to serving you again in the future!

November 01, 2024

I really appreciate the excellent customer service, The waiting area was very clean and there were snacks and drinks available. I loved the video of my car and how it showed me exactly what they serviced. More

by magemageeematthews
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Coric, William Wertheim
Report | Print
Nov 04, 2024 -

Ray Laks Honda responded

Thank you for sharing your experience with us! It makes us smile to hear that our customer service and amenities met your expectations. It's great to know the video of your car's service was helpful too! If you have questions or need any future service for your car, we will have more snacks and drinks ready for you!

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