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Ray Laks Honda

Orchard Park, NY

Overview
Reviews
Vehicles
4.9
465 Reviews
Call Dealership (716) 844-6051

3590 Southwestern Blvd

Orchard Park, NY

14127

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Showing 465 reviews

April 04, 2025

I’ve leased or purchased 5 Honda Civics from Ray Laks in the past 20 years, and I have been very pleased with the level of service I’ve received. From purchase experience to servicing my vehicles, Ray Laks More

by Dtpdoherty
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chuck Riso, Jeff, Mark
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April 03, 2025

I am satisfied with the work performed on all the "needs" my vehicle has needed. Your mechanics do a great job. And the video they send me is priceless. My only little complaint is that my vehicle never has More

by Ccampanelli58
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
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Apr 03, 2025 -

Ray Laks Honda responded

Thank you for sharing your feedback with us! We're glad to hear you're satisfied with the work our mechanics have done at Ray Laks Honda and that you find the video updates valuable. We apologize for not washing your vehicle after service, and we'll make sure to address this in future visits. Your input helps us improve!

April 03, 2025

The service department is great ! Rick & his crew always take excellent care of me - much appreciated ! There More

by 716sophia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roy & Rick
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Apr 03, 2025 -

Ray Laks Honda responded

Thank you for the wonderful feedback! We love to hear that Rick and his team at Ray Laks Honda have been taking excellent care of your service needs. We appreciate your support!

April 02, 2025

I had very good service. NO complaints other than took too long to get an appointment. More

by richardb262
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
William Wertheim
Report | Print
Apr 02, 2025 -

Ray Laks Honda responded

Richard, we appreciate your review and feedback. It is great to know our service team at Ray Laks Honda met expectations, but we understand the frustration with the wait times to get an appointment. Thank you for your patience and safe travels until next time!

April 02, 2025

They were pretty Efficient. . i got in and out in the time frame they promised. More

by Rjbarbera
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
William Wertheim
Report | Print
Apr 03, 2025 -

Ray Laks Honda responded

Thank you for your review! It is great to know our team at Ray Laks Honda provided you with efficient service. See you again next time!

March 31, 2025

Good sales people the service is second to none. Clean waiting room area! I recommend it! More

by Josephl146
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Banas
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Apr 01, 2025 -

Ray Laks Honda responded

We love to hear that you were satisfied with your experience at Ray Laks Honda, Joseph! We appreciate your recommendation and can't wait to assist you again soon!

March 28, 2025

Very thorough inspection. I like that I get a video of inspection. Very commutative,send a text to respond to with any questions. Waiting room is very comfortable and has free More

by vicorip
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Couric
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Mar 29, 2025 -

Ray Laks Honda responded

Thank you for sharing your experience with us at Ray Laks Honda! We're glad to hear that our thorough inspection process and comfortable waiting area met your expectations. Enjoy the coffee and snacks on your next visit!

March 28, 2025

Great service and communication for a great product. Friendly associates make all feel very welcome More

by jamesd52152
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
William Wertheim
Report | Print
Mar 29, 2025 -

Ray Laks Honda responded

We are glad our team at Ray Laks Honda provided you with great service and communication! It is our pleasure to invite customers in with friendly and welcoming service, and we appreciate your kind review. We look forward to next time!

March 27, 2025

it was a pleasant experience. Chad was accommodating to my wants and i appreciate that More

by Katrina
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
William Wertheim
Report | Print
Mar 29, 2025 -

Ray Laks Honda responded

It is our pleasure to provide accommodating care, and we are so glad to know you had a pleasant experience with our team at Ray Laks Honda, Katrina. We appreciate you taking the time to share your positive review and look forward to serving you again soon!

March 27, 2025

Service team is excellent. Automated system works well and kept me in the loop with what’s happening and progress. Very efficient and effective. More

by Heather
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Coric, William Wertheim
Report | Print
Mar 27, 2025 -

Ray Laks Honda responded

Heather, we're delighted to hear that our service team and automated system met your expectations at Ray Laks Honda. Thanks for the positive feedback! See you next time!

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