Ray Laethem Buick GMC

Always a great experience Their website made it easy to find the car I was looking for, and Matt helped make the process quick and easy. Wouldn't go anywhere else. Their website made it easy to find the car I was looking for, and Matt helped make the process quick and easy. Wouldn't go anywhere else. More

Great Service Experience The Service Advisor was very courteous He offered specific about my automobile, and he was able to suggest what should be done now for my car. The The Service Advisor was very courteous He offered specific about my automobile, and he was able to suggest what should be done now for my car. The servicing of my auto was completed in a timely fashion, and this I truly appreciated. More

Experts at what they do. I've been going to them for the last 15 years. Professional in all areas. I would recommend them to all my friends. I've been going to them for the last 15 years. Professional in all areas. I would recommend them to all my friends. More

Periodic service Great service and quick turnaround time for a walk in. I would not hesitate to bring my vehicle to this dealership for service. I have not had a pro Great service and quick turnaround time for a walk in. I would not hesitate to bring my vehicle to this dealership for service. I have not had a prob;em yet with the service. More

On time for my appointment Friendly and courteous staff and service and salesperson remained helpful even.though purchase made two months ago. Service time kept to minimum and Friendly and courteous staff and service and salesperson remained helpful even.though purchase made two months ago. Service time kept to minimum and appointment was accommodating to my schedule. More

Great service! Great service. Very efficient, friendly staff. I have been dealing with Ray Laethem for many years, purchased 12 cars from them. It is a great deal Great service. Very efficient, friendly staff. I have been dealing with Ray Laethem for many years, purchased 12 cars from them. It is a great dealership. They put the customers first! More

More than just an oil change My most recent service experience was, in the words of my doctor, "unexceptional," meaning trouble-free. I stopped by for an oil change and was greete My most recent service experience was, in the words of my doctor, "unexceptional," meaning trouble-free. I stopped by for an oil change and was greeted courteously by the service writer. While the car was on the hoist, I asked the technicians to check for a rubbing noise, which they willingly did. I sat down in the lounge area, had a cup of coffee and read a magazine. My car was ready within 45 minutes and I was on my way. A few years ago, I would never have considered going to a dealership for an oil change, but the Laethem treatment is refreshingly pleasant. More

Taken care of Took my 2013 Chevy Silverado in for an oil change .noticed oil gauge did not seem right. Took truck back to Ray Laythum where they found a problem w Took my 2013 Chevy Silverado in for an oil change .noticed oil gauge did not seem right. Took truck back to Ray Laythum where they found a problem with the oil filter . They gave me a loaner truck because they wanted to run some oil pressure tests and other test to make sure my truck would be OK. When I picked my truck up not only does it seem fine but to reassure me that my motor would be OK they extended the warranty on my motor this is one reason why my family has done business with Ray Laythum since 1981 would like to say thank you to Jeff . And all the guys at Ray Laythum your customer for life Bill W . More

They'll never get it straight.. Can't really say enough negative things about this service department, they're really a tarnish on the whole dealership. I thought the sales team was Can't really say enough negative things about this service department, they're really a tarnish on the whole dealership. I thought the sales team was great, in all areas, very polished and professional, really knew what they were doing and how to close a deal. However, my truck has a small alignment issue, which being a mechanic myself for my own old cars (vintage) I know the difference between an alignment issue, and if a steering wheel is just a bit off center and needs adjustments via tie rod ends etc.. Anyway, after taking the truck there 3 times, they just kept putting it on the computer and saying it was fine.. however, it's not, and never will be. They basically said I was wrong, and an idiot, for thinking that my truck had a crooked steering wheel. Everyone who has ever driven it comments on it. They test drove it on a road with a heavy crown.. and if you're in the right lane, the steering wheel appears straight. I'm not fixing it myself, because I leased a $40K + truck.. I should never have to lift a finger working on it and I should be 100% satisfied 100% of the time. I'm turning this truck in early at the end of March, and I'll never buy another GMC product again. In fact, I swore off American cars 10 years ago, and I'll be swearing off them again. GET IT RIGHT GM.. they never will. I agree with several folks on here when they say FIND ANOTHER DEALERSHIP. These guys are clueless and they probably don't have an actual mechanic who can turn a wrench anywhere in the place. More

Bad service department My car has been in the service department since August of 2016 it is now the end of October 2016 the parts have been in since September the service ma My car has been in the service department since August of 2016 it is now the end of October 2016 the parts have been in since September the service manager don't know when someone can fix the car stated that he does not have a technician with the ability to do the work available for 2 months I love the sales department and had planned on buying my next vehicle from Ray Laethem More