Ray Laethem Buick GMC

The very first time I took a vehicle in for service. The results were disastrous. Daid I would not return. That was years ago. To be fair they had just become a Chrysler dealer, so I chalked it up to not kn results were disastrous. Daid I would not return. That was years ago. To be fair they had just become a Chrysler dealer, so I chalked it up to not knowing the brand. Years passed I tried again with an oil change. Results the same disaster. Recently Needed to have a headlight changed on my wife's vehicle. They are less than a mile away, so I told the wife to just go to Laethem, surely they could handle that. Less than 30 days later bulb out again. So she takes it back to find out why. They claim is was caused by the socket, and charged her 72.66 saying that if it happens again they would have to replace the socket. Hold up. You removed the bulb, and replaced it with a new one. Seems to me if there was damage done it was done by your Tech. 50 some odd dollars the first time + the current charge is OUTRAGEOUS for a bulb change . We won't even mention the 217. they charged for a new key fobb. After thirty two years as a Chrysler employee, 15 as a repairman, Ray Laethem you are the reason I will never buy Chrysler again. More

I took my vehicle in a for a 10:00 oil change appointment. After waiting for 1:45 minutes I asked how much longer it would take, I was told that my vehicle was next to be serviced due to an 11:0 appointment. After waiting for 1:45 minutes I asked how much longer it would take, I was told that my vehicle was next to be serviced due to an 11:00 meeting that the department had. No communication was ever provided to me until I asked for an update on the wait time. I was given the comment that "The wait time was unacceptable and that my vehicle should have been serviced sooner and that someone should have communicated with me sooner." I was offered some car wash vouchers for the inconvenience, which I declined. My vehicle was not completed until 12:30....which was a total of 2:30 minutes to complete an oil change. Needless to say I will not return there. Prior to me leaving my appointment I asked to speak to the manager and was told that he was out to lunch and didn't have a business card. I requested that he contacts me when he returns from lunch. Very poor service, communication, and very poor customer experience. The is is a prime example of lack of dealer customer experience and a key contributor as to why Stellantis struggles with being #1 in the automotive industry. As a FCA employee, it is very disheartening to see the lack of customer service committment that Ray Laethem dealership provided. More

I've leased a vehicle from this dealership 3 years ago. It was such a great experience, I decided to come back when my lease ended. I'm buying today! JAMIE GRASKEWICZ (hope I spelled that right) once agai It was such a great experience, I decided to come back when my lease ended. I'm buying today! JAMIE GRASKEWICZ (hope I spelled that right) once again shattered my expectations with his incredible level of customer service! He brought professionalism, experience, curiosity, and went way beyond to make this happen. He walked me through every step I needed to do, and even did some of them for me. Not only did he jump through the many hoops I unfortunately put before him, he met me with a great deal and positive attitude. I live In Leonard MI, I will continue to drive an hour away & past at least 20 dealerships to Ray Latham, as long as Jamie will be there to sell me cars! Bravo! I Love my new Enclave!!! More

They let Porters do Mechanic’s work and then do not inspect what was done. I needed a brake job and was told the brakes were ok. One block, just one block after leaving and I could not stop. inspect what was done. I needed a brake job and was told the brakes were ok. One block, just one block after leaving and I could not stop. More

Top notch salesman Walked in with a 2017 Buick Envision and walked out with a 2020 Buick Envision. Love the car and the ease of buying it. Friendly and efficient staff Walked in with a 2017 Buick Envision and walked out with a 2020 Buick Envision. Love the car and the ease of buying it. Friendly and efficient staff and salesman. More

Bob and Lauren did a tremendous job helping my wife and I lease a new Encore. They were very professional, personable and thorough during the entire process! lease a new Encore. They were very professional, personable and thorough during the entire process! More

Friendly and very professional In my opinion this dealership is number 1 in terms of professionalism,knowledge of their product customer service and very friendly and Mr Hunwick und In my opinion this dealership is number 1 in terms of professionalism,knowledge of their product customer service and very friendly and Mr Hunwick understood what it would take in terms of price for the vehicle that I was looking for. I will definitely be looking forward to working with Bob and Lorrine in the future. More

Great customer service, was very professional and helpful and patient while trying to figure out the perfect vehicle. Did an awesome job making sure I got what I wanted. Very thankful. and patient while trying to figure out the perfect vehicle. Did an awesome job making sure I got what I wanted. Very thankful. More

Thank you for great customer service! Donnell Raymond kept me informed on the progress of the repair and it was completed when expected. There was a shuttle that offered to drive me where I needed to kept me informed on the progress of the repair and it was completed when expected. There was a shuttle that offered to drive me where I needed to go. More

Very professional. Everything moved along very efficiently. Very pleased with my salesperson. Also, very happy with my new car. I also thought the dealership was very attractive. efficiently. Very pleased with my salesperson. Also, very happy with my new car. I also thought the dealership was very attractive. More