Ray Laethem Buick GMC

Thank you tom and Mike My 2017 Acadia Denali was in service - two weeks - for recalls and warranty work. Tom King set me up with a nice loaner. MIke Bainbridge regularl My 2017 Acadia Denali was in service - two weeks - for recalls and warranty work. Tom King set me up with a nice loaner. MIke Bainbridge regularly texted me with progress and professionally took care of all issues. The vehicle looked and drove better than new when I picked it up on a Saturday. The foot activated sensor for the rear Lift gate is a bad/dangerous design. GMC should know better. I turned in my 2014 Cadillac CTS for this Acadia Denali due to QC issues and recalls. This has been my second trip to Laetham service for warranty issues. The Acadia is fairly new 3,600 miles and already has 2 recalls. I hope nothing else happens. Thank you Tom and Mike. More

New Acadia Matt Frame was very easy to work with. He was able to find the 2017 Acadia with the options, color, and pricing we wanted. This is our second new car Matt Frame was very easy to work with. He was able to find the 2017 Acadia with the options, color, and pricing we wanted. This is our second new car from this dealership. More

new car purchase EJ Borden was amazing...personable, trust worthy and i will ALWAYS purchase a new vehicle from him!!! He made the paperrwork very smooth and was very EJ Borden was amazing...personable, trust worthy and i will ALWAYS purchase a new vehicle from him!!! He made the paperrwork very smooth and was very patient with me. More

Ideal experience The young man who helped me was terrific. He greeted me quickly, told me what to expect, even exchanged by dollar bill for change for the vending mac The young man who helped me was terrific. He greeted me quickly, told me what to expect, even exchanged by dollar bill for change for the vending machine when he noticed me trying to use it. More

2017 Buick Encore Purchase I was very pleased with the service I received when I leased my new 2017 Buick Encore. EJ Borden made the transaction seamless, my current lease turn I was very pleased with the service I received when I leased my new 2017 Buick Encore. EJ Borden made the transaction seamless, my current lease turn in as well as the new lease was a simple process. This is the second vehicle I have leased with EJ and he provided excellent customer service, everyone at Ray Laethem provide excellent customer service. More

Service GREG is SUPER consultant !!! He is the reason that we purchase car from Lathem . . You are lucky to have him !!!! he is friendly and responsive t GREG is SUPER consultant !!! He is the reason that we purchase car from Lathem . . You are lucky to have him !!!! he is friendly and responsive to my time needs. More

Not good I will probably go to Rinke for future service. A technician wouldn't smear grease and leave fingerprints unless he/she knew they get away with this I will probably go to Rinke for future service. A technician wouldn't smear grease and leave fingerprints unless he/she knew they get away with this action. More

There were many obstacles but Ray Laethem helped I brought my car in for some warranty work. There were some obstacles including a power outage. The power outage made the work come to an abrupt sto I brought my car in for some warranty work. There were some obstacles including a power outage. The power outage made the work come to an abrupt stop. When the power came back on there was a backup of cars to be repaired. The dealer offered me a loaner car to get back and forth to work. More

routine maintenance of leased vehicle I was greeted in a friendly manner by service team member who gave me an explanation of service and estimated time for service and escorted me to wait I was greeted in a friendly manner by service team member who gave me an explanation of service and estimated time for service and escorted me to waiting area More

Tony 2017 Regal Sales staff provided excellent service when I picked up my new 2017 Regal. They made sure that I understood how all the features and options functione Sales staff provided excellent service when I picked up my new 2017 Regal. They made sure that I understood how all the features and options functioned. Some of them I was already familiar with, while some of the others I was not. They took the time to explain how to use the newer options. Very pleased with car so far, but a couple of the trial features were not active (Onstar and Wi Fi). After calling Onstar, those 2 issues were resolved in a couple days. I believe that because this vehicle was a Demo, that the allotted trial Wi Fi time and OnStar access had been exhausted. More