Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Ray Laethem Buick GMC
Grosse Pointe-Detroit, MI
298 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 10:00 AM - 4:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 8:30 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 9:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 6:00 PM
Tuesday 8:30 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday Closed
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 298 reviews
September 17, 2018
People couldn't have been any more courteous and helpful Their handling of my situation was very professional, with care and understanding. They were very pleasant and courteous and made me feel comfortable. Their handling of my situation was very professional, with care and understanding. They were very pleasant and courteous and made me feel comfortable. I have absolutely no complaints. More
by venti
Employees Worked With
All that I came in contact with
August 18, 2018
Key-Fob nightmare Me.Friends and family leased 5 cars from this dealership.My last car is 2018 Buick Enclave.I got a demo car for lease.I never had issues but a month Me.Friends and family leased 5 cars from this dealership.My last car is 2018 Buick Enclave.I got a demo car for lease.I never had issues but a month ago 1 of key-fobs was not working then a week later the other one gave up.Went to the dealer to ask so I can service this issue they told me we will call u.Waited a week no call so I went to the dealer to ask for a loaner car and fix this issue.They put me on a loaner car and told me the remotes I have are not for Buick but for G6 Pontiac.I revived a text message from the owner of this dealership Jeff Lathem to call him.I called him and he told me don’t xxxxxxxx a xxxxxxxxxx like I am trying to hide something from him and told me bring the loaner back because I will charge $37.00 a day.This is a service I got from the owner and this dealership.Maybe he was missing his bourbon but that is what I got in return.I returned the loaner took the car now I am stock with a car with no working key-fob.that is his customer satisfaction for talking in that language.I want to write more but this is the worst thing that ever happened to me in my lifetime. More
by klei
Employees Worked With
Jeff Lathem owner
August 13, 2018
great experience friendly and helpful with all aspects of the sale and delivery there explanation on all aspects of the cars working was great best experience over the friendly and helpful with all aspects of the sale and delivery there explanation on all aspects of the cars working was great best experience over the last 5 cars More
by bubba 6
Employees Worked With
bob hunwick, and lauren
August 08, 2018
Service on my car No complaints good service Service was friendly efficient and on time employees were polite, helpful and courteous. I have no complaints pertaining to No complaints good service Service was friendly efficient and on time employees were polite, helpful and courteous. I have no complaints pertaining to this service visit. More
by Michael
Employees Worked With
Can’t remember names
August 07, 2018
Leased a new GMC AcadiaI I have been a customer of Ray Laethem Buick-GMC since 1985. Always been treated very well Over the years, leasing or buying various GM cars. The serv I have been a customer of Ray Laethem Buick-GMC since 1985. Always been treated very well Over the years, leasing or buying various GM cars. The service department has been equally Good.! More
by MCMan1955
Employees Worked With
Bob Hunwick, Joe Mirable, Lauren (Bob’s right hand)
August 02, 2018
Great Salesperson Mark Mansoor provided an excellent sales experience on our 2018 GMC Terrain lease. He is very efficient and hard-working. He found the vehicle we want Mark Mansoor provided an excellent sales experience on our 2018 GMC Terrain lease. He is very efficient and hard-working. He found the vehicle we wanted in the time promised. He did not try and up-sale us on a more expensive vehicle. He works very fast and delivers on what he promises. Also Ted did a nice job explaining the features on our new vehicle. More
by dstal56
Employees Worked With
Mark Mansoor, Ted, others
July 09, 2018
Awesome I ALWAYS walk out of there Happy!!! Donnell is an exceptional young man. Always cheerful and attentive. I would rather wait for him then take any I ALWAYS walk out of there Happy!!! Donnell is an exceptional young man. Always cheerful and attentive. I would rather wait for him then take any of your other sales consultants to assist me. This is the second car I leased from EJ/Tom, they have always listened to what I want and what I don't need but want!! :) More
by Denali
Employees Worked With
Tom King, EJ Borden and Donnell!!!!!!!!
July 02, 2018
Return customer Matt Frame made my transition in to my second lease super easy. He's an all star! Thank you gmc I hope to be a customer of yours for a long time. Matt Frame made my transition in to my second lease super easy. He's an all star! Thank you gmc I hope to be a customer of yours for a long time. More
by Ebeste2
Employees Worked With
Matt Frame
June 21, 2018
Fast & Free Got me in quickly as I didn’t have an appointment and they were done within an hour or so. Plus I had a free oil change which I didn’t know about! Got me in quickly as I didn’t have an appointment and they were done within an hour or so. Plus I had a free oil change which I didn’t know about! More
by Mimi720
Employees Worked With
Not sure
June 19, 2018
Great service! Great experience! Great place for service! I have no knowledge of cars except to gas and go. I trust Ray Lathem 100% when servicing my vehicle and believe they offer Great place for service! I have no knowledge of cars except to gas and go. I trust Ray Lathem 100% when servicing my vehicle and believe they offer the best service for my budget. More
by kstallhall121
Employees Worked With
Not sure - everyone I spoke with was very friendly and polite.
