Ray Dennison Buick GMC - Service Center

I recently purchased a used vehicle from Renee at Velde Cadillac but after 4 days of driving the car it " broke down" requiring a tow to the dealership. All of this happened at the end of a very long day s Cadillac but after 4 days of driving the car it " broke down" requiring a tow to the dealership. All of this happened at the end of a very long day so as you can imagine I was not a happy person, but from the moment I called every one was so kind and polite with a very frustrated women. I had also sent a text to Renee about the car and my frustration. On arrival Chris had made arrangements for a loaner car thru a rental company for me and I was home in time for dinner. The next day Chris called several times to keep me up to date on the progress with my car, well the call came when he asked if I had put gas in the car at any point since the purchase and I said no I have only been driving it 4 days! Well as it turned out that was the issue....NO GAS. I felt like an idiot never in 47 years have I run out of gas. Chris was so kind and respectful with me and they even found a nail in my tire which they fixed and after a test drive found a bearing out of alignment by 2mm so they replaced it also. Then he filled my tank with gas! I only paid for the gas...they took care of everything else for me. In todays world you rarely if ever find a company that provides such excellent service. I have never used this dealership before but I will never go anywhere else again, they are VERY customer oriented. Hats off to Renee and Chris, actually the entire dealership from the person answering the phones to the young lady who signs you out. They all take pride in their work and it shows. Lora Jacobs RN Director Pekin Hospital Home Health Care More

Using Velde Cadillac Buick GMC for routine maintenance is so convenient and user-friendly. The estimated wait time is accurate, they offer a nice waiting area with free coffee, bottled water and a kids play so convenient and user-friendly. The estimated wait time is accurate, they offer a nice waiting area with free coffee, bottled water and a kids play area. On my last visit I brought a coupon, but was told at check-in they had a better one they were going to give me for a better discount (mail-in rebate for a $10 Visa gift card). The employees are friendly, and helpful. More

There are so many wonderful things to say about Velde Cadillac!!! It never ceases to amaze me of the superb customer service and friendly staff! If you are looking to purchase a new or used vehicle . Cadillac!!! It never ceases to amaze me of the superb customer service and friendly staff! If you are looking to purchase a new or used vehicle . . . I highly recommend Velde Cadillac Buick GMC. Friendly Staff - makes you feel like family Quality Service and Customer Care Thank you so much everyone at Velde!!! More

they are a wonderful team to work with .PLUS I UNSCRIBED to by mistake to the the velede thing it was telling me about offers etc help me please. Service sends a car because i cant drive at time the team fr to by mistake to the the velede thing it was telling me about offers etc help me please. Service sends a car because i cant drive at time the team from sale to drivers to bring me home are wonderful jennifer/robert halleen More