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Ray Dennison Buick GMC - Service Center

Pekin, IL

4.8
97 Reviews

97 Reviews of Ray Dennison Buick GMC - Service Center

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September 14, 2024

Good follow up for my recent service. Call from service manger and service advisor Chris More

by RJBOMER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kerry Roos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Melton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Service Department
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Sep 16, 2024 -

Ray Dennison Buick GMC responded

Mr. Bomer Thank you for alerting us to a possible issue with your recent service. I am glad to have discovered a miscommunication that was easily fixable. As a long term customer, we value your opinion and your loyalty. Thank you again. Mike Melton Ray Dennison Buick GMC Cadillac

September 13, 2024

Please thank Beth and the service staff for excellent service. Beth linard and the new guy actually care about my vehicle. Thank you so much. Special thanks to beth lonard. More

by TJBRNS63
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Melton
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Beth linard .
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September 11, 2024

Good people, great service dept. I had tires put on and an oil change. There was a problem with one of the 4 tires where they couldn't mount it so they ordered another tire. On the n More

by EAGLEYE68
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kerry Roos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Melton
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 12, 2024 -

Ray Dennison Buick GMC responded

Thank you for your kind words. We do try to provide the best service possible to all of our clients. We look forward to seeing you in the future for all of your automotive needs. Mike Melton Ray Dennison Buick GMC Cadillac

September 06, 2024

Why doesn’t this dealership have more than one loaner vehicle for Cadillac customers? Thought that was an integral part of the Cadillac commitment. More

by BACA0813
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Yerbic
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Sep 09, 2024 -

Ray Dennison Buick GMC responded

Thank you for the feedback on your experience here at Ray Dennison Cadillac. While we are committed to providing the best care for our new and long term customers, I apologize that we did not fulfill your expectations during your service visit. Feel free to contact me with any further concerns or recommendations. Mike Melton Ray Dennison Cadillac 309-346-1181

August 30, 2024

Tyler resolved my issue immediately! The girl at checkout also used my rewards. I actually forgot about them. Both were so helpful! More

by rduncan1226
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler
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August 28, 2024

Very easy company to deal with. All aspects of dealership are top notch. Would definitely recommend this friendly dealership to family and friends! More

by chasshu50
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kerry Roos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Skip clancey
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August 25, 2024

Great job on my son's truck. Thank you for getting his vehicle ready for school. More

by LOYALTY7JSJ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt- mechanic
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August 23, 2024

Everyone is always friendly! Not pushy, which we appreciate that. Making sure you are comfortable. More

by HOLTS1711
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler
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August 17, 2024

The staff is always friendly and all the service team members are professional and I always trust what they are telling me about my vehicle unlike other dealerships I ave been to! More

by BLEE40
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Beth
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August 17, 2024

Price of oil change and tire rotation seemed rather expensive I thought. Tire pressure was reset to front 37, back 33? Car wash left white water spots all over car. You might consider using soft wat More

by jmkosier
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris, Beth and Tyler were very friendly. Only people I worked with.
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