Ray Dennison Buick GMC - Service Center

My vehicle was fixed right the first time and my service advisor Neal is the best I've ever done business with at Dennison advisor Neal is the best I've ever done business with at Dennison More

I have had excellent service on my GMC truck at tray Dennison. Chris Ragusa and others there have been extremely helpful and I appreciate them when I take me truck in to get service. Dennison. Chris Ragusa and others there have been extremely helpful and I appreciate them when I take me truck in to get service. More

The personnel are always professional and personable. The service is consistent quality and thorough. It’s worth the drive from North Peoria. The service is consistent quality and thorough. It’s worth the drive from North Peoria. More

Excellent service dept and very friendly. Always very helpful and tell me exactly what is goi g on and if I need something. Always very helpful and tell me exactly what is goi g on and if I need something. More

Different name but same great service. I have been bringing my vehicles into this dealership for years and I'm never disappointed. Friendly, honest, personable and always professional. My I have been bringing my vehicles into this dealership for years and I'm never disappointed. Friendly, honest, personable and always professional. My repair was quickly diagnosed and fixed. Thank you, Chris and all in the service department for making my truck safe again. I'll be back. More

Great Service Center to stand behind a great car! Today was the first day I used the Velde Service Center for an actual problem with my Cadillac after purchase. I live 40 minutes from this dealer but Today was the first day I used the Velde Service Center for an actual problem with my Cadillac after purchase. I live 40 minutes from this dealer but purchased from Velde based on their reputation and they had the car I wanted. I prefer to use the dealer where I purchased the car for service and was interested if the experience would be similar to when I bought the car. It was. I was greeted and acknowledged upon arriving by Chris, who took ownership of my service appt. the entire time I was there. They worked me in today to accommodate MY schedule and had me out of there (leaking moonroof) in 2 hours flat. I was able to work remotely in their service lobby thanks to the free WIFI and received a detailed explanation of the issue and remedy. I am glad to have found a dealer/service center that knows how to treat their customers ! I didn't meet the repair techs who fixed the issue, but I would have never known they'd touched the car, no new dents, scratches, or dirt in my car, which is MUCH appreciated. Thanks again for a great experience with a service appointment. Michael Brooks Bloomington, IL More

I recently purchased a used vehicle from Renee at Velde Cadillac but after 4 days of driving the car it " broke down" requiring a tow to the dealership. All of this happened at the end of a very long day s Cadillac but after 4 days of driving the car it " broke down" requiring a tow to the dealership. All of this happened at the end of a very long day so as you can imagine I was not a happy person, but from the moment I called every one was so kind and polite with a very frustrated women. I had also sent a text to Renee about the car and my frustration. On arrival Chris had made arrangements for a loaner car thru a rental company for me and I was home in time for dinner. The next day Chris called several times to keep me up to date on the progress with my car, well the call came when he asked if I had put gas in the car at any point since the purchase and I said no I have only been driving it 4 days! Well as it turned out that was the issue....NO GAS. I felt like an idiot never in 47 years have I run out of gas. Chris was so kind and respectful with me and they even found a nail in my tire which they fixed and after a test drive found a bearing out of alignment by 2mm so they replaced it also. Then he filled my tank with gas! I only paid for the gas...they took care of everything else for me. In todays world you rarely if ever find a company that provides such excellent service. I have never used this dealership before but I will never go anywhere else again, they are VERY customer oriented. Hats off to Renee and Chris, actually the entire dealership from the person answering the phones to the young lady who signs you out. They all take pride in their work and it shows. Lora Jacobs RN Director Pekin Hospital Home Health Care More

Using Velde Cadillac Buick GMC for routine maintenance is so convenient and user-friendly. The estimated wait time is accurate, they offer a nice waiting area with free coffee, bottled water and a kids play so convenient and user-friendly. The estimated wait time is accurate, they offer a nice waiting area with free coffee, bottled water and a kids play area. On my last visit I brought a coupon, but was told at check-in they had a better one they were going to give me for a better discount (mail-in rebate for a $10 Visa gift card). The employees are friendly, and helpful. More

There are so many wonderful things to say about Velde Cadillac!!! It never ceases to amaze me of the superb customer service and friendly staff! If you are looking to purchase a new or used vehicle . Cadillac!!! It never ceases to amaze me of the superb customer service and friendly staff! If you are looking to purchase a new or used vehicle . . . I highly recommend Velde Cadillac Buick GMC. Friendly Staff - makes you feel like family Quality Service and Customer Care Thank you so much everyone at Velde!!! More

they are a wonderful team to work with .PLUS I UNSCRIBED to by mistake to the the velede thing it was telling me about offers etc help me please. Service sends a car because i cant drive at time the team fr to by mistake to the the velede thing it was telling me about offers etc help me please. Service sends a car because i cant drive at time the team from sale to drivers to bring me home are wonderful jennifer/robert halleen More