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Ray Dennison Buick GMC - Service Center

Pekin, IL

4.8
97 Reviews

97 Reviews of Ray Dennison Buick GMC - Service Center

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January 08, 2025

Always a very pleasant experience when I take my car in for service. Customer service always exceeds my expectations. More

by VLDIMON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
All customer service employees in the service department.
January 04, 2025

I was very pleased with the service I received & appreciated their efforts in researching my warranty policy especially since the engine work was covert! More

by FMROBISON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Beth Leonard
January 04, 2025

My go to dealership. I purchased my vehicle there. Therefore I get my work done there. I am satisfied. More

by RATHBUNJL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Stone
January 02, 2025

Tyler was very friendly and helpful. Explained what the service fellows did and what I should watch for in the future. Lady at checkout was very friendly. More

by klgarman66
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cashier
January 02, 2025

Treated well, auto was cleaned nicely. However, I was told my auto was done only to stand at the cashier window for over 20 minutes!! Was originally told the auto was being finished on t More

by DOUGINS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
service department
December 28, 2024

Beth in the service department went above & beyond to satisfy my needs to make visit accommodating More

by BILLYSHOP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Beth
December 28, 2024

Great dealership to work with. Had a vehicle serviced there and ended up buying a new car at Dennisons the next week. They go above and beyond for their customers. More

by IVYGREEK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kerry Roos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Trevor Boyer
December 28, 2024

You quoted $1000 to replace SD card. . I shopped other dealers and got it replaced by a dealer for $463! Nearly$600 less than you quoted! I won’t be back! More

by DMSMD73
Service Price Transparency
Recommend Dealer
No
Employees Worked With
I have no names
Dec 28, 2024 -

Ray Dennison Buick GMC responded

I am sorry to hear about a pricing discrepancy. Please contact me at 309-346-1181. I would like the opportunity to correct any possible misunderstanding or process error that has occurred. Thank you for helping us make our dealership better. Mike Melton Ray Dennison Buick GMC 309-346-1181

December 28, 2024

Skip in sales was great to work with on purchasing vehicles. Service department is always good to work with too. More

by pmdixon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kerry Roos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Melton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Skip Clancy
December 28, 2024

This dealership was always one of my favorites and I always get them five out of five stars until shortly after Ray Dennison bought into the place and my favorite service guy was put off doing something More

by CHUCK.61554
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kerry Roos
4.0
This rating includes all reviews, with more weight given to recent reviews.
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