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93 Reviews of Ray Catena of Freehold - Service Center
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March 31, 2014
1 of the only reasons I go to MB of Freehold...Dondi Pollera I bought all my Mercedes with Freehold ever since I've worked with Larry Pius (by far the best salesperson I have ever dealt with). The reason for pur I bought all my Mercedes with Freehold ever since I've worked with Larry Pius (by far the best salesperson I have ever dealt with). The reason for purchasing from this dealership is the excellent service. Dondi Pollera runs the best service I have ever experienced. I have bought many cars (all different brands) but will always buy a Mercedes as long as Dondi is the one I deal with. You will not understand honest service until you deal with Dondi & staff. Lawrence Greenberg Mercedes S550 More
by lgreenberg2008
Employees Worked With
Dondi Pollera
March 23, 2014
Mr. Dondi Pollera, (Service Manager at Freehold Mercedes) im no longer happy with this dealership and would not recommend them to my worst enemy. Its sad how this place has gone downhill after frank was k im no longer happy with this dealership and would not recommend them to my worst enemy. Its sad how this place has gone downhill after frank was kicked out! More
by mr300eclass
Employees Worked With
Mr. Dondi Pollera
March 15, 2014
Giuseppe , Tamer, and Lisa were all wonderful. BEST Mercedes Dealership in New Jersey and East Coast. I have a 2010 s550 that had a suspension problem that Freehold Mercedes fixed in a day , I was give Mercedes Dealership in New Jersey and East Coast. I have a 2010 s550 that had a suspension problem that Freehold Mercedes fixed in a day , I was given a loaner even tho I didn't buy my mercedes from them . They're great . Always will go back to them. More
by Franknitto77
Employees Worked With
Giuseppe , Tamer, and Lisa were all wonderful, Tamer Ghaly
March 14, 2014
OUTSTANDING SERVICE! Mercedes Roadside Assistance brought me to Mercedes-Benz of Freehold after my fuel pump failed on one of our fleet cars. When I arrived at the service entrance I was greeted immediately me to Mercedes-Benz of Freehold after my fuel pump failed on one of our fleet cars. When I arrived at the service entrance I was greeted immediately by the service manager Dondi Pollera who told me he would get the car into a service bay right away so they could diagnose the problem. He then brought me inside and introduced me to Mary Sabine. From the stack of awards on her desk I knew Mary was going to take good care of me. You can be sure that she delivered! We completed the induction paperwork and she escorted me upstairs to the customer lounge. It was beautifully appointed and peaceful - a great place to relax or catch up on work. The dealership provided a complimentary luncheon. Mary communicated with me regularly during my stay - my car was quickly diagnosed and repaired, the technician even fixed a couple of things he noticed while inspecting the vehicle. This was one of the best service experiences I have ever had. Dondi and Mary took a disastrous beginning of my day and turned it into an enjoyable and productive experience. They really know what they are doing - they really understand service! You can be sure I will return and I will be buying my next Mercedes from Mercedes-Benz of Freehold. More
by DaveKrueger
Employees Worked With
Mary Sabine, Dondi Pollera
February 11, 2014
I have serviced my 2013 C 300 here 3 times. The facilities are great, they have a pool table and free snacks/coffee. I would recommend to service your vehicle here. facilities are great, they have a pool table and free snacks/coffee. I would recommend to service your vehicle here. More
by agribtsov
Employees Worked With
Michael Halleran, Dondi Pollera
September 04, 2013
We dropped our 2008 Mercedes off the evening prior to it being serviced. The overnight drop box was convenient and we had no problem locating the envelope to fill out, as well as a pen to write with. The being serviced. The overnight drop box was convenient and we had no problem locating the envelope to fill out, as well as a pen to write with. The area was well lit and we did not feel uneasy about leaving the car. I might add... we never made an appointment ahead of time. We happened to be in the area and decided it was best to have the car serviced (tire problem). I had intended to call the dealership the next morning, but I was pleasantly surprised when I received a phone call from Mary first thing in the a.m. with a diagnosis and cost for repairs. Mary was very nice to speak with on the phone, and she was knowledgeable about the repairs that were needed. The completion time for the repair was first rate. The car was ready in just a few hours and when we arrived to pick up the car, it had been washed complimentary. Mercedes Benz of Freehold went over and above servicing this vehicle, when they could have made us wait without scheduling the appointment ahead of time. I would have liked to discuss a few issues I have with my car with a service manager, but there was a meeting in progress and no one was available, but no problem, I can discuss at a later time. I felt that my vehicle was expertly serviced and would recommend this dealership over any other. Thank You for your help! More
by OleSeaHaggSS
Employees Worked With
Mary Sabine
April 01, 2013
This dealer has terrible business ethics. The service dept does not care for customers. They are rude, calls do not get returned, days pass without knowing what is the problem with my car, Service Man dept does not care for customers. They are rude, calls do not get returned, days pass without knowing what is the problem with my car, Service Managers get contacted and neither one of them take the time to reply to customers. They always try to push unnecessary service items like engine flush, coolant flush etc. Never seem to know when your car is covered by extended warranty. There goal is to bang out customers for service over and over! Google "Freehold Mercedes reviews" and you will see other sites all give poor reviews for this dealer. But somehow they get lots of great reviews on dealerrater. Pretty confident that the have someone managing there online reputation by posting good reviews. More
by deputycag65
Employees Worked With
Dondi Pollera
August 07, 2012
The loner department personal is very courteous and accommodated my needs! When I made a request to extend my loner car due to my busy schedule for another day he gladly accepted my request and extend accommodated my needs! When I made a request to extend my loner car due to my busy schedule for another day he gladly accepted my request and extended for another day. More
by RaviKErukulla
Employees Worked With
Larry Cina & Don
August 15, 2011
Understood my problem and immediately responded and resoved my issue. This happens every time I need service,he and the dealership are outstanding in every phase of business. resoved my issue. This happens every time I need service,he and the dealership are outstanding in every phase of business. More
by bobnyr
Employees Worked With
Paul Karkenny
August 11, 2011
I asked them to reset my service light. I was told being that I didnt get service with them (a 4180.00) oil change, they would not reset my light. I guess I would be held hostage to their outragous service that I didnt get service with them (a 4180.00) oil change, they would not reset my light. I guess I would be held hostage to their outragous service prices in order to get the light reset in my car (which takes no more then 20 secs). Its the most ridiculous thing I have ever heard of. when I told the service guy I do my own service (oil change, new tires, brakes etc...) he seemed upset. Why should we, the consumer , pay them triple, when we could get it done CHEAPER??? All that and they wouldnt reset my service light... what a joke.. I have referred several customers their in the past and I will no longer do so. That light just cost them THOUSANDS in new car sales!! More
by vgalgano
Employees Worked With
Not Sure
