Ray Catena of Freehold - Service Center

Service Writer Vito on of the service advisors was a wonderful person to deal with. He really helped to fix the problem with my car in a very friendly and timely fa Vito on of the service advisors was a wonderful person to deal with. He really helped to fix the problem with my car in a very friendly and timely fashion. If you need service, look up Vito!!! More

Outstanding customer service I purchased a 2012 CLS550 and had some minor issues with steering wheel vibration. This was my first service issue which required me to bring the car I purchased a 2012 CLS550 and had some minor issues with steering wheel vibration. This was my first service issue which required me to bring the car into this dealership. Upon arrival, I was directed to my service agent Liz Milo who has been outstanding. She is extremely detailed oriented and truly represents the utmost excellence in customer service. I'm very appreciative in Liz's hard efforts and diligent work ethic in keeping me informed. I highly recommend in bringing your vehicle to Freehold Mercedes Benz and requesting Liz to be your service agent. Thanks ! More

service I have been in a benz family for over 10 years, recently needed a part for my car, stopped at this dealership since I was close by. Usually I don't sa I have been in a benz family for over 10 years, recently needed a part for my car, stopped at this dealership since I was close by. Usually I don't say nothing If I don't have nothing good to say..... So I won't say too much.... It was horrible experience, this kind of service should not represent Mercedes family. They should probably change the brand ..... Very disrespectful. .... More

"Recent Service" I purchased new Mercedes Benz at the end of October and the total sale was easy and not stressful. My salesman Joe V and the finance guy Nick T were v I purchased new Mercedes Benz at the end of October and the total sale was easy and not stressful. My salesman Joe V and the finance guy Nick T were very helpful and easy to deal with. I have already had a problem with the car that I created, by hitting a large pothole and bent 2 rims . When purchasing vehicle, my salesman and finance guy recommended getting the tire and wheel package, which I usually don't, but this time I did. Those two rims were over $1100 each. They repaired both rims free of charge with a smile .Dondi the service manager and Walter the service director were excellent to deal with. I even met the general manager Rich .I would definitely recommend this dealer . More

Master of Vehicle Product Knowledge This review is for Robert Lisi. Robert was very professional and took the time to go over the entire car. He is very knowledgeable and knows every fea This review is for Robert Lisi. Robert was very professional and took the time to go over the entire car. He is very knowledgeable and knows every feature of the Benz C300 sport inside and out. Excellent delivery specialist who gives high quality customer care. Make sure to ask for Robert to give you a product overview after you buy or lease a car. More

Great Customer Service! Willie Barron turned our frown upside down. I was considering leaving Mercedes for Lexus because a Mercedes Dealer in AC tried to charge me for repair Willie Barron turned our frown upside down. I was considering leaving Mercedes for Lexus because a Mercedes Dealer in AC tried to charge me for repairs on a warranty item. Willie gave informed us of our rights, searched out a loaner for us, and got the car repaired by warranty like it should have been. I feel much better staying with Mercedes (in Freehold) and with Willie. More

Avoid this place at ALL COSTS!!!!!!! I've brought my GL here almost 5 times in 6 months. Every time it comes in, they nickel and dime every single repair, and always push for unnecessary I've brought my GL here almost 5 times in 6 months. Every time it comes in, they nickel and dime every single repair, and always push for unnecessary repairs to up sell their services (put new wipers on 2 days before service - was told i needed new ones when brought in here). My recent visit was the straw that broke the camel's back - when it was a 300 dollar AC repair, that rose to 2500 dollars within 30 minutes, since they "forgot" to tell me about a few other things. When i refused the repairs, it became a negotiation - and they could reduce the cost to 1500 - my question is - why are you trying to charge me an additional 1000 dollars, and only when i ask to have my car back, begin negotiating repair costs - when the xxxx has a service center ever been a place of significant negotiation?? Also - they slow rolled my initial repair as i was killing time speaking with sales - in hopes of me buying a car from them. Overall, the shadiest place i've ever been too - they single handedly have almost turned me off from the brand all together. I will NEVER bring my cars there, and have made sure to tell everyone i know to avoid this place at all costs. Horrible, horrible service. Beyond shady operation. BBB complaint submitted. Hope this place goes away and ceases to tarnish an overall great brand in Mercedes. More

Great service experience! Outstanding personal service provided to me by Mike Halleran. I found him to be friendly, helpful and professional. I highly recommend working with Outstanding personal service provided to me by Mike Halleran. I found him to be friendly, helpful and professional. I highly recommend working with Mike as he genuinely strives for customer satisfaction. More

Always a ripoff I bought my car at this dealership. Every service visit starts and ends with extortion. Last one got me to the point where I will never buy another I bought my car at this dealership. Every service visit starts and ends with extortion. Last one got me to the point where I will never buy another Mercedes in my life. They quoted me over $4000.00 worth of work and the work did not address the concern that made me bring in the car. When I asked about the issue I brought the car in originally for, they told me they needed to do the work they recommended first and they could not tell if anything else was wrong. More