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95 Reviews of Ray Catena of Freehold - Service Center
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May 10, 2017
RUDE and discriminating I had a very bad experience with your service Rep Today he was very rude to me and as a 10 + years old customer to raycaten Edison and recently move I had a very bad experience with your service Rep Today he was very rude to me and as a 10 + years old customer to raycaten Edison and recently moved to manalapan so thought this is close to me but I really felt bad and discriminated by him I think his name is Richard I will never go back to freehold raycatena again and neither will recommend any one who I know. IK More
by Ik
Employees Worked With
Richard
March 25, 2017
My Gratitude to Chris Gioffre and His Team I was very concerned going into the repair without knowing the length of the repair and potential cost for our 2005 Mercedes SLK 350 2 weeks ago. I ha I was very concerned going into the repair without knowing the length of the repair and potential cost for our 2005 Mercedes SLK 350 2 weeks ago. I had engine trouble and needed an honest diagnosis of the situation. That's why I brought it to Chris Gioffre 's attention as I have known him for many years as the service manager at Ray Catena Lexus of Monmouth and Freehold. We purchased and serviced many of our family vehicles there. Chris and his service centers have always provided excellent services to our family. Ray Catena's family tree is growing and currently Chris is over seeing the service centers not only at Lexus of Monmounth and Freehold, but also at Freehold Audi and Freehold Mercedes. Of all the service centers Chris is overseeing as the manager, I would of appreciate that he could just place a call to the dealership to expect my car to be serviced. What Chris did after his initial communication with the service center was just out of my expectation. He was there every step of the way from the day I have the car towed into the dealership (from East Brunswick NJ) , while it was exam by the service consultant Richard, (also a top notch professional) and going over the details of the repair...... until the end. There are not enough words that I can express my gratitude to Chris, even thou it might be another day of work for him..... I sincerely appreciate Chris and his team for what they done and I am thankful to have high quality service centers to go to after purchasing premium cars from Ray Catena Dealerships over the years. If you are looking for TRUST, RELIABILITY, DEPENDABILITY, EXCELLENT SERVICE, you will find it wiith Chris Gioffre at his Ray Catena Service Departments! More
by jw8385678
Employees Worked With
Chris Gioffre
October 24, 2015
Service Writer Vito on of the service advisors was a wonderful person to deal with. He really helped to fix the problem with my car in a very friendly and timely fa Vito on of the service advisors was a wonderful person to deal with. He really helped to fix the problem with my car in a very friendly and timely fashion. If you need service, look up Vito!!! More
by debbie35
Employees Worked With
Vito Paolantonio
July 01, 2015
Outstanding customer service I purchased a 2012 CLS550 and had some minor issues with steering wheel vibration. This was my first service issue which required me to bring the car I purchased a 2012 CLS550 and had some minor issues with steering wheel vibration. This was my first service issue which required me to bring the car into this dealership. Upon arrival, I was directed to my service agent Liz Milo who has been outstanding. She is extremely detailed oriented and truly represents the utmost excellence in customer service. I'm very appreciative in Liz's hard efforts and diligent work ethic in keeping me informed. I highly recommend in bringing your vehicle to Freehold Mercedes Benz and requesting Liz to be your service agent. Thanks ! More
by CLMmotorsports
Employees Worked With
Liz Milo
May 03, 2015
service I have been in a benz family for over 10 years, recently needed a part for my car, stopped at this dealership since I was close by. Usually I don't sa I have been in a benz family for over 10 years, recently needed a part for my car, stopped at this dealership since I was close by. Usually I don't say nothing If I don't have nothing good to say..... So I won't say too much.... It was horrible experience, this kind of service should not represent Mercedes family. They should probably change the brand ..... Very disrespectful. .... More
by benzzie
Employees Worked With
no name of the employee it was one of the pwrt sales guys
December 03, 2014
"Recent Service" I purchased new Mercedes Benz at the end of October and the total sale was easy and not stressful. My salesman Joe V and the finance guy Nick T were v I purchased new Mercedes Benz at the end of October and the total sale was easy and not stressful. My salesman Joe V and the finance guy Nick T were very helpful and easy to deal with. I have already had a problem with the car that I created, by hitting a large pothole and bent 2 rims . When purchasing vehicle, my salesman and finance guy recommended getting the tire and wheel package, which I usually don't, but this time I did. Those two rims were over $1100 each. They repaired both rims free of charge with a smile .Dondi the service manager and Walter the service director were excellent to deal with. I even met the general manager Rich .I would definitely recommend this dealer . More
by tlombardi
Employees Worked With
Nick Traina, Joe Viverito, Dondi Pollera, Walter Lopez
October 31, 2014
Master of Vehicle Product Knowledge This review is for Robert Lisi. Robert was very professional and took the time to go over the entire car. He is very knowledgeable and knows every fea This review is for Robert Lisi. Robert was very professional and took the time to go over the entire car. He is very knowledgeable and knows every feature of the Benz C300 sport inside and out. Excellent delivery specialist who gives high quality customer care. Make sure to ask for Robert to give you a product overview after you buy or lease a car. More
by JDawg1
Employees Worked With
Robert Lisi
September 19, 2014
Great Customer Service! Willie Barron turned our frown upside down. I was considering leaving Mercedes for Lexus because a Mercedes Dealer in AC tried to charge me for repair Willie Barron turned our frown upside down. I was considering leaving Mercedes for Lexus because a Mercedes Dealer in AC tried to charge me for repairs on a warranty item. Willie gave informed us of our rights, searched out a loaner for us, and got the car repaired by warranty like it should have been. I feel much better staying with Mercedes (in Freehold) and with Willie. More
by vandyc
Employees Worked With
Willie Barron
July 28, 2014
HORRIBLE EXPERIENCE AND 3 HOURS OF WASTED TIME! Mr. Dan Holden and my experience with him today was horrible. He did not address any of my problems. All he did was waste three hours of my time. Mr. Dan Holden and my experience with him today was horrible. He did not address any of my problems. All he did was waste three hours of my time. I have had my vehicle battery jump started by service 4 times over the last 6 months. My cars battery was replaced months back with another bad and used battery. I spoke with service manager on Friday who told me to bring my car in Monday to have my battery replaced. Dan Holden wasted my time, told me many error codes came up but the battery still shows ok. Also my fuse box cover is missing clips and told me he has to get from a salvage. Really just change the entire cover. Spending 50K on a car at this dealership and this is how i am treated. More
by mr300eclass
Employees Worked With
Dan Holden
June 21, 2014
Avoid this place at ALL COSTS!!!!!!! I've brought my GL here almost 5 times in 6 months. Every time it comes in, they nickel and dime every single repair, and always push for unnecessary I've brought my GL here almost 5 times in 6 months. Every time it comes in, they nickel and dime every single repair, and always push for unnecessary repairs to up sell their services (put new wipers on 2 days before service - was told i needed new ones when brought in here). My recent visit was the straw that broke the camel's back - when it was a 300 dollar AC repair, that rose to 2500 dollars within 30 minutes, since they "forgot" to tell me about a few other things. When i refused the repairs, it became a negotiation - and they could reduce the cost to 1500 - my question is - why are you trying to charge me an additional 1000 dollars, and only when i ask to have my car back, begin negotiating repair costs - when the xxxx has a service center ever been a place of significant negotiation?? Also - they slow rolled my initial repair as i was killing time speaking with sales - in hopes of me buying a car from them. Overall, the shadiest place i've ever been too - they single handedly have almost turned me off from the brand all together. I will NEVER bring my cars there, and have made sure to tell everyone i know to avoid this place at all costs. Horrible, horrible service. Beyond shady operation. BBB complaint submitted. Hope this place goes away and ceases to tarnish an overall great brand in Mercedes. More
by guinessmstr45
Employees Worked With
Patrick, Michael
