Ray Catena of Freehold - Service Center

MORTIFYING I made an appointment to get my expensive new benz serviced and needed a loaner car. I expected to be able to drop off my vehicle and be given a Merc I made an appointment to get my expensive new benz serviced and needed a loaner car. I expected to be able to drop off my vehicle and be given a Mercedes loaner as every other dealer does. They made me wait 45 minutes for "someone" to come from the rental place. None of this was explained when i made the appointment. If I had the time to wait for a loaner, i would have the time to wait for my car to be serviced. The rental person eventually comes and gives me a beat up MINIVAN with Kansas plates. I ask for something else and they claim that's all they have. I pull out onto route 9 and these almost bald tires spin out on the wet roadway, fishtailing. I get to the light and see that there is NO gas i the tank. At first I thought i was being pranked. Are they kidding me??? While Im am not a snob, i certainly did not expect to trade in my pricey luxury car for a beat up Junker begging to be pulled over by the police, if not stuck on the highway with no gas. Not one person in service thought this was odd!!! Certainly not how I would expect a Mercedes customer to be treated. More

What a great experience !! From the valet Lorenzo to Rich Deieso my service adviser. Thank you for make me feel very comfortable. Job well done !! Regards, Anthony Gazzo Deieso my service adviser. Thank you for make me feel very comfortable. Job well done !! Regards, Anthony Gazzo More

Excellent as usuaua as usual !! I have been coming to this dealership for twenty years . The reason is the the exceptional and personal service I always receive when dealing with I have been coming to this dealership for twenty years . The reason is the the exceptional and personal service I always receive when dealing with Mary Sabine in the service department and Jack Coffey acqiring a new car !! I have had six new cars in that time period and would not consider going elsewhere !! More

Best service experience ever Thanks for your prompt quick service and attention Chris took care of every detail.Got it done at last minute without an appointment. I will always ha Thanks for your prompt quick service and attention Chris took care of every detail.Got it done at last minute without an appointment. I will always have my service work done here. More

Perfect Service Experience! I dropped my car off on Saturday and had the pleasure of dealing with Michael Lonigro. He was respectful of our time and quite expedient while also be I dropped my car off on Saturday and had the pleasure of dealing with Michael Lonigro. He was respectful of our time and quite expedient while also being informative and friendly. We were in and out quickly and had a nice clean loaner car. Michael called, as promised, when it was ready and the car was clean and all services completed. It should be noted that the Valet and the Cashier were very very impressive and professional. Great job guys! More

Service is top notch My service advisor MICHAEL LONIGRO is the most professional helpful and knowledgeable guy. He is always super accommodating and friendly. He always gu My service advisor MICHAEL LONIGRO is the most professional helpful and knowledgeable guy. He is always super accommodating and friendly. He always guides me in the right direction. And he makes sure to have all my service done in a timely manner. Guys a gem! More

Richard Deleso My service advisor Rich did a very good job of listening to all of my concerns and addressed them before I picked up my car. All of my issues were fi My service advisor Rich did a very good job of listening to all of my concerns and addressed them before I picked up my car. All of my issues were fixed. More